Town Sports International Holdings

www.mysportsclubs.com
Engaged Employer
Add Review

Town Sports International Holdings Reviews

Updated 19 April 2015
177 reviews filtered by
  • Any Location
  • Any Job Title
2.1
177 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Town Sports International Holdings CEO, President, and Director Robert J. Giardina
Robert J. Giardina
94 Ratings

Pros
  • friendly employees, free gym membership, everyone works together as a team (in 48 reviews)

  • how bad is it when the only Pro consistently is a free gym membership in every posting (in 45 reviews)

Cons
  • The hours aren't the most beneficial is looking for a good work-life balance (in 12 reviews)

  • Very high turnover of managers because they are not respected (in 12 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. trainer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Meeting people. You get to network and meet really cool people. Also establishing relations with people is best part. Do it as a fun/side job but not career.

    Cons

    management is usually bad. Not proper education provided. Mainly depends on location and your attitude of wanting to talk to people and getting them to train.

  2. If some worked as hard at their job instead of complaining, they would grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager in Boston, MA (US)
    Current Employee - Customer Service Manager in Boston, MA (US)

    I have been working at Town Sports International Holdings full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Gym membership
    Growth opportunity
    A ton of paid training

    Cons

    Conflicting ideas from management
    Tacky hidden fees
    Most goals are unattainable

    Advice to Management

    Stick to what you have and adapt with it, don't continuously overhaul all the time

  3. Trainer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Town Sports International Holdings

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Many members were very friendly. Had a nice time chatting with several of the regulars. A few coworkers were very cool as well.

    Cons

    Management didn't seem to care about employees unless that employee was making them money. If you are not a sales person don't bother trying to train there. IMPOSSIBLE.

    Advice to Management

    Learn how to be supportive, encouraging and caring to those who are still learning instead of treating them like garbage and maybe your trainers won't keep quitting on you.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great pay for teaching

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Group Exercise Instructor in Philadelphia, PA (US)
    Current Employee - Group Exercise Instructor in Philadelphia, PA (US)

    I have been working at Town Sports International Holdings

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    TSI pays very well for group exercise, and you will have many opportunities to sub for classes.

    Cons

    The manger is nice but is spread too thin; they are in charge of 5 to 10 clubs.

    Advice to Management

    Give the managers the option to have a club liaison to help address member and instructor isssues. Change the requirements to get raises, 5 classes a week is not attainable for most instructors.

  6. Love yourself, boo! This is an abusive relationship.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Trainer in Washington, DC (US)
    Current Employee - Personal Trainer in Washington, DC (US)

    I have been working at Town Sports International Holdings full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - You can tell your friends and family that you have a job.
    - You have a free gym membership (to a terrible gym)
    - You can watch the CLUB stock tank before your very eyes.

    Cons

    You have to work for and with criminals. Theft is rampant, managers often sign customers up for services that they do not want or need. Management is completely inattentive to member concerns, equipment stays broken, surface areas are moldy, cleaning supplies are non-existent. Company is structured to steal money from trainers and benefits from hourly employees. Managers sexually harass members, some even have prison records. Turnover is the only constant here. There is no such thing as a work life balance here. Run, don't walk away!

    Advice to Management

    You're the worst. How can you sleep at night after stealing money and benefits from members and employees? I hope a competitor like Crunch or Planet Fitness buys this company and uses all of its old locations as garbage dumps.

  7. Where Happiness Goes to Die

    Current Employee - Trainer
    Current Employee - Trainer

    I have been working at Town Sports International Holdings full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Friendly co-workers, free gym membership

    Cons

    Low pay, mismanaged, revolving door of employees, convoluted pay system

    Advice to Management

    Avoid blanket policies. Not all clubs are the same and should be treated as such. Don't drive employees into the ground and maybe you'll keep good ones

  8. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Boston, MA (US)
    Former Employee - Manager in Boston, MA (US)

    I worked at Town Sports International Holdings full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    This is basically a job you get when you just need a job not a career.

    Cons

    Low paying salary, get 10 dollars a sale before taxes, inflated goals that make getting a bonus not possible. 65 % turnover rate at the management level.

    Advice to Management

    Pay your people,

  9. What don't kill you make you stronger.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in New York, NY (US)
    Current Employee - Sales Consultant in New York, NY (US)

    I have been working at Town Sports International Holdings

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great coworkers. Great learning experience.

    Cons

    upper management out of touch.

  10. An ok job of you want a free gym membership and a quick easy route to a training certification.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Good employee education programs. Discount on NASM certifications

    Cons

    Very low paying. Revolving door at the management and sales end.

    Advice to Management

    Look for stability in leadership positions.

  11. Mismanaged and unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in New York, NY (US)
    Current Employee - General Manager in New York, NY (US)

    I have been working at Town Sports International Holdings full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free all access membership
    Good to work with not for

    Cons

    No advancement opportunity
    Mismanaged from the top down
    No operational constancy for company standards across hundreds of clubs
    Customer service is in direct conflict with actual customer service

    Advice to Management

    Create a standard and hold all managers from the top down accountable for consistency
    Actually care about the good results your teams are doing and acknowledge them for it
    CEO actually make an appearance every once and a while to your clubs so teams can know who you are

Work at Town Sports International Holdings? Share Your Experiences

Town Sports International Holdings

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.