Toys ''R'' Us
2.8 of 5 924 reviews
www.toysrusinc.com Wayne, NJ 5000+ Employees

Toys ''R'' Us Reviews

Updated Apr 20, 2014
All Employees Current Employees Only

2.8 924 reviews

                             

56% Approve of the CEO

Toys ''R'' Us CEO Antonio Urcelay

Antonio Urcelay

(72 ratings)

42% of employees recommend this company to a friend
924 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Flexible hours, good general policies, earned paid time off"
    in 29 reviews
  • "Fun place to work with fantastic people who feel like family"
    in 29 reviews
Cons:
  • "Yearly lay-offs that occur after the Holiday Season-end January as Toys is not making their forecasted numbers"
    in 39 reviews
  • "Have to sell garbage warranties and credit cards as well as rewards program"
    in 37 reviews
  • Show more review highlights

Reviews

1 person found this helpful  

Great!

Anonymous Employee (Former Employee)

I worked at Toys ''R'' Us

ProsEasy-going environment.that lends itself to a "first job". I'd definitely be consider working here again

ConsYou have to be careful, because when they ask when you're free, they tend to schedule you for all of your available hours. If you have any weekend hobbies, don't tell them you're free on the weekends

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great company

Anonymous Employee (Former Employee)

I worked at Toys ''R'' Us

Prosgood exposure, warm working environment, convenient working location

Consquite busy at times in particular in peak seasons

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Used to be fun

Anonymous Employee (Former Employee)

I worked at Toys ''R'' Us full-time

ProsOvertime TRU has added a great deal of positive structure to their business. With detailed SOPs one can do the job by following their detailed instructions. The pace in the stores can be extremely fast, with as many as 45 concurrent projects to keep everybody extremely busy. Guest service rules all retailers and TRU is no exception.

ConsGuest service "gets in the way" of so many concurrent projects with so few associates on the teams. Few key carriers with many responsibilities. Over the years, Corporate circles through similar refreshes that waste the profit margin. Healthcare benefits have gone down, while 401k match has gone up. TRU is all about family values, as long as we are talking about the Guests' families; associates? Don't ask.

Advice to Senior ManagementTRU is a top-down company which, although they have a Team Member Engagement Survey to express the associates' views, does not instill confidence in the employees for action to be taken by management.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Always challenging

Anonymous Employee (Current Employee)

I have been working at Toys ''R'' Us full-time

ProsLove the customers and the store

Consleadership needs a lot of work

Advice to Senior ManagementNeed to be consistence with policies

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Its a good place to work

Anonymous Employee (Current Employee)

I have been working at Toys ''R'' Us

ProsThe environment is easy paced and welcoming

ConsThere are never enough hours

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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it was an ok job

Anonymous Employee (Former Employee)

I worked at Toys ''R'' Us

Prosfun
nice enviornment
seasonal is fast paced

Conslow pay
no commission
slow at times

Advice to Senior Managementbe less grouchy !

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Decent company to work for

Anonymous Employee (Former Employee)

I worked at Toys ''R'' Us full-time

ProsWork/Life Balance, people for the most part are nice

ConsVery few holidays and perks

Yes, I would recommend this company to a friend

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my experience was good i enjoyed working at the times square location

Sales Team Member (Former Employee)
New York, NY (US)

I worked at Toys ''R'' Us part-time for less than a year

Prosthe staff are very nice and encouraging

Consthe position was short term

Advice to Senior Managementkeep more seasonal employees

Yes, I would recommend this company to a friend

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Pretty Good

Anonymous Employee (Former Employee)

I worked at Toys ''R'' Us

Prosnice to work there, good atmosphere

ConsCan't think of any bad stuff, it was all around very good

Advice to Senior ManagementPlan more on people coming in at last min

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Clean and Organized except around Holidays.

Cashier/Sales Team Member (Current Employee)
Hialeah, FL (US)

I have been working at Toys ''R'' Us full-time for more than 3 years

ProsQuick help and everything easily found my customers.

ConsSometimes an impatient employee but not a big issue none the less.

Advice to Senior ManagementNone

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Toys ''R'' Us reviews and ratings - including employee satisfaction and approval ratings for Toys ''R'' Us CEO Antonio Urcelay. All 924 reviews are posted anonymously by Toys ''R'' Us employees.