Toys ''R'' Us

www.toysrusinc.com

Toys ''R'' Us Reviews

Updated 25 January 2015
Updated 25 January 2015
1,300 Reviews
2.9
1,300 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
193 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 41 reviews)

  • Started in 2011 as a seasonal then got hired on as a part time back of house/ merchandiser (in 41 reviews)


Cons
  • Too much emphasis on selling credit cards and warranties makes things stressful (in 63 reviews)

  • In the private brands area in particular, there is no such things as work/life balance (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Really great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Off Hours Stock Crew in Schaumburg, IL (US)
    Current Employee - Off Hours Stock Crew in Schaumburg, IL (US)

    I have been working at Toys ''R'' Us part-time (less than an year)

    Pros

    Great people
    Making smiles and memories
    Learning new operations

    Cons

    The occasional angry customer. But that's anywhere.

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Amazing company to work for. Loved making the kids happy, but some parents can just be crazy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    Easy flexible schedule and good management overall.

    Cons

    10% employee saves you next to nothing.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Regular retail job

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    Friendly environment
    Flexible
    Good working conditions
    Good employee discounts

    Cons

    Unorganized management
    High sales pressure
    High turnover rate

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    great exprience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    flexible schedule great co-workers and get to work with toysd

    Cons

    busy holiday schedule pay isn't sufficient for amount of work asked to do

    Advice to ManagementAdvice

    keep doing what your doin

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great job for college students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BOH Specialist in Mansfield, OH (US)
    Former Employee - BOH Specialist in Mansfield, OH (US)

    I worked at Toys ''R'' Us

    Pros

    The best part of working at Toys R Us is that it's generally a fun environment being as you're working in a toy store. They will work around your college schedule and you will learn basic customer service and communication skills.

    Cons

    Same as any other retail job. You will deal with rude customers and also some employees that don't really want to work. (Toys R Us has to hire way too many people during winter season; naturally some will be sub par.)

    Advice to ManagementAdvice

    Quality over quantity when hiring for season. Better motivation for offering Rewards Cards/Credit Cards..

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Typical Retail Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us

    Pros

    Coworkers are fun and you stay busy during your shift.

    Cons

    Like all retail, moving up in the company is purely based on who you know. Promotions are rare as is training for a promotion. Retail is not a good industry if you're looking for a long term career.

  8.  

    not great at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Team Member
    Former Employee - Sales Team Member

    I worked at Toys ''R'' Us part-time (less than an year)

    Pros

    pretty good discount
    great employees to work with

    Cons

    no care for scheduling
    not very good at giving instruction with managers being incompetent

    Advice to ManagementAdvice

    work with your team they help you look better value them alittle more and you may be shocked at the positive results

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Long hours and unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toys ''R'' Us

    Pros

    Decent pay, very friendly environment

    Cons

    Long hours for such a short break.

    Recommends
  10.  

    Toys R Us and Babies R Us could be a great start for your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toys ''R'' Us full-time (more than 5 years)

    Pros

    I have been with the company for over 5 years. If you apply yourself you can move up in the company. Management generally does want you to succeed both in this company and in your personal life so schedules are flexible.

    Cons

    As an hourly team member or even a member of the management team you could work some very crazy shifts where you end up closing one night and then opening the night before which can be hard on some people. Also, they do pay above minimum wage in most locations; however, not much above the minimum and not in proportion to what the job entails or pays in other retail companies.

    Advice to ManagementAdvice

    Upper management needs to have respect for the people that actually run the stores and pay them wages that are more inline with retail stores in the surrounding areas.

    Recommends
    Neutral Outlook

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