Toys ''R'' Us

  www.toysrusinc.com
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Toys ''R'' Us Reviews

Updated Jul 31, 2014
All Employees Current Employees Only

2.8 1,062 reviews

52% Approve of the CEO

Toys ''R'' Us CEO Antonio Urcelay

Antonio Urcelay

(115 ratings)

42% of employees recommend this company to a friend

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 38 reviews)

  • The Company seems to have a strong emphasis on maintaining a positive work-life balance (in 16 reviews)


Cons
  • Have to sell garbage warranties and credit cards as well as rewards program (in 49 reviews)

  • Yearly lay-offs that occur after the Holiday Season-end January as Toys is not making their forecasted numbers (in 45 reviews)

More Highlights
1,062 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Working here can be fun but its also extremely stressful. The company has too many expectations but too little payroll.

    Assistant Manager (Current Employee) Bronx, NY (US)

    ProsYou can definitely work your way up in this company. just make sure u build a good relationship with the management team and always give it 100%

    ConsExtremely tight payroll, not enough team members to get the job done. the pay for team members is definitely not worth it for all the work they do.

    Advice to Senior ManagementThe company should definitely raise the minimum pay for team members. They work extremely hard to make the store look good. as a team member you don't just have ONE responsibility you have multiple responsibilities and the hardest one is recovering the building and stay at work till late.

    – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Busy, friendly environment

    Department Supervisor (Former Employee) Gurnee, IL (US)

    ProsAlways something to do; friendly coworkers; average pay for the work; team environment; it was fun to help the customers find the items they were looking for; enjoyed helping with baby registries.

    ConsLong hours during Christmas; pay could have been better, but it was average for retail; sometimes there weren't enough employees to help clean up at the end of the day.

    Advice to Senior ManagementBe sure to let your staff know you appreciate all they do.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    People are nice

    Sales Team Member (Current Employee)

    ProsHelping a child (or child at heart) find the toy they want feels good. Other employees are good to work with. Overall fun atmosphere.

    ConsStore gets a bit short handed at times. Too much emphasis on selling credit cards and warranties makes things stressful. Occasional rude customer, but that is just a consequence of retail.

    Advice to Senior ManagementDon't make your employees feel like failures when they don't sell credit cards.

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Pretty good....

    Overnight Stock (Former Employee) San Juan, PR (US)

    ProsIf you like toys or you have kids then this is the place to work. I like the discounts and friendly environment

    ConsAround the holidays it is very demanding work. they will really really really push you to over achieve.

    Advice to Senior ManagementManagement was fair overall no complaints

    Yes, I would recommend this company to a friend

    • No Opinion of CEO

     

    Over Stock Night Crew

    Anonymous Employee (Former Employee)

    ProsAlways something to, very relax atmosphere and great co-workers. You could either work individually or in a group.

    ConsWhen holidays came around, you had to be extra patient answering questions to tourists and stocking the shelves in an organized manner at the same time.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Sales Team Member

    Sales Team Member (Current Employee) Seal Beach, CA (US)

    ProsGood Coworkers, flexible hours, benefits including PTO

    Consdress code, scarce raises, directions about daily task sometimes unclear

    Advice to Senior ManagementDon't play favorites

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Cashier/ Team Member / HR assistant / Cash office

    Cashier/Sales Team Member (Current Employee)

    ProsI get to use all my skills and meet lots of good people, or customers.

    ConsSometimes I need more information about the company.

    Advice to Senior ManagementBe willing to get the information out to all employees, or involve all personnel.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Learned a LOT

    Head Cashier (Current Employee) New York, NY (US)

    ProsCoworkers
    Experience
    If you are employed at the flagship store, you can handle any retail job in the country hands down.
    Benefits

    ConsPay as usual for newcomers

    Some management play favorites

    Advice to Senior ManagementIf you expect sales goals to be reached, give us a reason to make goal

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Fun and fast paced!

    Customer Service Associate (Former Employee) Rowland Heights, CA (US)

    ProsI had a great experienced everyone working with us were fun and energetic. We worked as a team.

    ConsSometimes understaffed. Company demands a lot for customers but lack of workers makes it hard to please every customer. Minimum wage.

    Advice to Senior ManagementEmpliment a strategy to bring the best ability of all workers, better scheduling will make it easier for the whole team.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Part-Time Workers

    Cashier (Former Employee) Toronto, ON (Canada)

    Prosgreat people to work for, always busy, have great store wide get togethers

    Consno training and you just get thrown on the job as a cashier. Slightly overwhelming

    Advice to Senior Managementhave a more thorough training time for employees

    No, I would not recommend this company to a friend

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