Toys ''R'' Us Reviews

Updated 28 August 2014
Updated 28 August 2014
1,107 Reviews

2.9
1,107 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toys ''R'' Us CEO Antonio Urcelay
Antonio Urcelay
131 Ratings

Review Highlights

Pros
  • coworkers, flexible hours, opportunity to be trained in multiple areas (in 38 reviews)

  • The Company seems to have a strong emphasis on maintaining a positive work-life balance (in 16 reviews)


Cons
  • Have to sell garbage warranties and credit cards as well as rewards program (in 49 reviews)

  • Yearly lay-offs that occur after the Holiday Season-end January as Toys is not making their forecasted numbers (in 45 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BOH Associate  in  Lakeland, FL (US)
    Current Employee - BOH Associate in Lakeland, FL (US)

    I have been working at Toys ''R'' Us part-time for less than a year

    Pros

    Started as seasonal and was asked to stay on.
    If you work hard then you get hours. Simple as that!
    Slack off and you don't get any hours or lose your job. The choice is yours.
    Management looks out for the people who ask questions, work hard, don't call in sick, and give that little extra.

    Cons

    Very little training coming out of season.
    Starting pay minimum wage, even with several years of retail experience (experience does not matter, I was told I had no experience with this company)

    Advice to ManagementAdvice

    Consider starting pay at more than minimum wage (especially for people with experience in retail) (ever try to live on $7.93 an hour?)
    Set aside time in the schedule for PK, R-learnings (as part of the truck crew, boh there doesn't seem to be any time to get these done on time)

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Not to bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Boca Raton, FL (US)
    Current Employee - Sales Associate in Boca Raton, FL (US)

    I have been working at Toys ''R'' Us full-time for more than a year

    Pros

    Great people, Training was easy. Working around the latest toys was fun and at times getting advanced copys or holding items you wanted was a plus.

    Cons

    Re-shop(Returned items) during the holidays was massive at times and would take hours to restock back. Managers would play favorites.

    Advice to ManagementAdvice

    Changing the R zone display case 2 or 3 times in a 5month period was dumb.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Fast Paced- Black Friday is amazing....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Plano, TX (US)
    Current Employee - Assistant Store Manager in Plano, TX (US)

    I have been working at Toys ''R'' Us full-time for more than a year

    Pros

    Fun atmosphere. Typically pretty cool customers.

    Cons

    Screaming children and cranky parents sometimes. More so then other retail. I know this sounds obvious for TRU, but something to consider.

    Advice to ManagementAdvice

    None-

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    So far it's ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member  in  Baytown, TX (US)
    Current Employee - Team Member in Baytown, TX (US)

    I have been working at Toys ''R'' Us part-time for less than a year

    Pros

    The company works around your schedule. Pay is normal for a retail store. Most of the employees at the store I work at are pretty cool. Every one is outgoing and easy to get along with. I haven't been with the company very long but from what I understand as long as you do your job well, you have a good chance of advancement. I love how they actually hold storewide meetings to discuss ways to make the associates feel more appreciated.

    Cons

    The main con is training. I was just thrown out to the wolves. I was given a training partner but that was useless. I feel like everyone should receive detailed training on the Safire and the registers. When you first start hours are very low you may get weeks where you're only in for 8 or 9 hours total.

    Advice to ManagementAdvice

    If you want stores to be run more efficiently training is key. I'm not talking about training on a computer but actual hands on training. It is also to my understanding that the registers time your transactions. I feel as though the register should wait until you have successfully complete a certain number of transactions before timing.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Not fulfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Supervisor
    Current Employee - Department Supervisor

    I have been working at Toys ''R'' Us full-time for more than 3 years

    Pros

    I love some of the people I work with. The guests are great. But some of upper management needs to change because there's no respect for their employees.

    Cons

    Never getting to do what you need to do because we're short staffed.

    Advice to ManagementAdvice

    People should be trained better and or have training classes. Don't throw people into positions without trying to help.your setting the store up for disaster.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    A truly fun place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Supervisor
    Current Employee - Department Supervisor

    I have been working at Toys ''R'' Us full-time for more than 5 years

    Pros

    The people you interact with are the best. Co-workers and customers. Couldn't ask for a better atmosphere to be a part of.

    Cons

    Compensation could be more competitive for the part time positions. This would help retain team members longer. Overall a good place to work.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor  in  College Station, TX (US)
    Former Employee - Department Supervisor in College Station, TX (US)

    I worked at Toys ''R'' Us full-time for less than a year

    Pros

    The people there are so friendly and the general manager there is super awesome and works extremely hard

    Cons

    A little to nice. They need to replace the people who don't want to work.

    Advice to ManagementAdvice

    A little to nice. They need to replace the people who don't want to work.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Love/Hate relationship.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Supervisor With Keys  in  Okemos, MI (US)
    Current Employee - Department Supervisor With Keys in Okemos, MI (US)

    I have been working at Toys ''R'' Us full-time for more than 3 years

    Pros

    Fun place to work, great health benefits, very laid back policies, no drug test, my team is like my family

    Cons

    When corporate isn't making money then they can't afford to pay you so we're always cutting hours. Pay is a joke.

    Advice to ManagementAdvice

    Start caring about your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Friendliest management team that I have ever worked for in my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Over Night Stock Seasonal  in  Barboursville, WV (US)
    Former Employee - Over Night Stock Seasonal in Barboursville, WV (US)

    I worked at Toys ''R'' Us part-time for less than a year

    Pros

    Location and they really need you.

    Cons

    Late hours and winter seasonal weather.

    Advice to ManagementAdvice

    None needed.

    Recommends
    Positive Outlook
  11.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Electronics Consultant  in  Abington, PA (US)
    Current Employee - Electronics Consultant in Abington, PA (US)

    I have been working at Toys ''R'' Us part-time for more than a year

    Pros

    Very flexible hours, you get to work with kids, being around toys all day, and the pay is better than minimum wage.

    Cons

    Pushy parents can be very disruptive, it is difficult to move upwards in the company, and it can become more than a little monotonous, but overwhelming during the holiday season.

    Advice to ManagementAdvice

    Try to strive for retention of long term employees instead of burning through them. We saw a massive turnover rate in my time there.

    Recommends
    Negative Outlook
    No opinion of CEO

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