TransUnion

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TransUnion Reviews

Updated 1 August 2014
Updated 1 August 2014
148 Reviews

2.8
148 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jim Peck
42 Ratings

Review Highlights

Pros
  • They have good policies and management in place to support work/life balance (in 18 reviews)

  • They pay and benefits are satisfactory (not great mind you) (in 5 reviews)


Cons
  • Work-Life balance exists, but is not the strongest the Chicago area (in 7 reviews)

  • Too much red tape to get anything done (in 8 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Don't join TransUnion India

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analytics and Decisioning  in  Mumbai
    Current Employee - Analytics and Decisioning in Mumbai

    Pros

    High Salary. they pay quite well compared to the competition as well as banking industry
    Fast paced environment
    Multi-national company with good brand recognition

    Cons

    Incompetent management - True example of Peter principle
    Bad work culture - Only a few employees (who are close to the management) get all the goodies.
    Private Equity owned - Management is lying through their teeth to the corporate guys in chicago who are in the dark regarding the state-of-affairs in Mumbai office

    Advice to ManagementAdvice

    Learn how to respect employees rather than favoring only a very few that are close to you.

    Doesn't Recommend
    Positive Outlook
  2. 1 person found this helpful  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Wilmington, DE (US)
    Former Employee - Customer Service in Wilmington, DE (US)

    Pros

    Opportunities for advancement, great working environment, good pay.

    Cons

    Sometimes management can assign projects to the wrong people and have it affect numbers, but overall they are good. One bad manager doesn't make a bad company.

    Advice to ManagementAdvice

    Make sure quality analysis is actually random and not insert a problem call into a person's monthly quality assessment, make sure you promote the ones who are obviously trying hard to be an asset to the company and not just your friends.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Chicago, IL (US)
    Current Employee - Intern in Chicago, IL (US)

    Pros

    Great autonomy. When you need to take time off its easy to do, but you need to look at others calendar first, gives great constructive criticism, if you need help with something egos are not an issue. Friendly work environment and culture

    Cons

    Depending on department, inters don't get a lot of work

    Advice to ManagementAdvice

    Keep up the awesome work

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 4 people found this helpful  

    Six words: "Not my job, not my problem"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL (US)
    Former Employee - Anonymous Employee in Chicago, IL (US)

    Pros

    Pay is okay for Chicago, but could be a bit higher. They have pre-tax deductions for transit including CTA, Metra, PACE, and NICTD. You get a fair amount of days off each year, and for the most part everyone is a pleasure to work with. They're in the middle of remodeling the main corporate office in Chicago to an 'open floor' style in order to combine their three Chicago offices in to one. It makes collaborating much easier than being stuck in a cube all day.

    Cons

    As the title says, 'not my job, not my problem' is the attitude a good chunk of people have here. If a roadblock is encountered during a project everyone runs in circles trying to figure who is responsible for that piece and have them fix it, rather that fixing it themselves, even though it would take less time in the long run. The lack of motivation to go above and beyond is partially responsible for this in my mind. There isn't much in terms of incentives for non-sales positions. I've seen people asleep in conference rooms or reading books for hours on end. Instead some individuals get on a power trip and knock co-workers for the smallest things, even though they are far from perfect, and parts of the corporate office at times resembles a frat house. Be prepared to not be able to focus on doing your job without the help of headphones.

    Other cons include:
    - Poor/lack of training on any and all software systems/applications. It's sink or swim when it comes to software/applications
    - Lack of defined goals by superiors in projects and for personal development
    - Information is not shared across the organization, which hinders cross business unit projects
    - Poor interpersonal skills by employees. Supervisors don't know how to communicate professionally with employees at all. Instead it's very gossipy and full of cliques. Navigating your way around these cliques is an unfortunate part of the job.
    - Little accountability. People only take responsibility for good things and won't own their mistakes.
    - In some areas, employees know more than their supervisors when it comes to positions responsibilities and how to execute those tasks.

    Advice to ManagementAdvice

    Define project goals, it will give employees something to work towards and use as a benchmark. With no clear purpose projects are put together with just enough effort to complete it.

    Examine who you promote. Just because an employee has been with the organization for a length of time does not necessarily mean they are ready to supervise people.

    Put all employees through interpersonal communications training, so many people at TransUnion lack this skill and it creates hostilities. Too much drama for a large global organization. And the excuse, 'well, you're going to have drama at every work place' isn't true.

    Let employees know it's okay to take on an issue themselves rather than waiting for someone else to handle it.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Used to have a good thing going, but not any more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Associate  in  Atlanta, GA (US)
    Current Employee - IT Associate in Atlanta, GA (US)

    Pros

    When I joined the Atlanta office, it was an autonomous division; a work-hard, play-hard kind of place with smart directors who appreciated and contributed to IT strategies; a place where one might work 60 hours per week, but since half of it was telecommuting it was palatable. Then a new CIO came in and decided that a unified IT group was the way to go, and brought in a bunch of cronies from his former employer. Things quickly became siloed; people with talent bolted for the doors. It's like an insurance company these days.

    Cons

    A siloed IT philosophy; minimized interaction with local management. A midwestern attitude from corporate (in Chicago) - "Don't complain, you're lucky to have a job."

    Advice to ManagementAdvice

    End the experiment and let the profitable divisions choose how much to integrate. Stop forcing experienced IT pros to specialize in one technology, it is very demotivating.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Coordinator  in  Atlanta, GA (US)
    Former Employee - Human Resources Coordinator in Atlanta, GA (US)

    Pros

    Current wtih techology and resources. Provided excelled tools for employees. Also provided extra benefits like paid parking, transit options (carpool, vanpool). Nice working location.

    Cons

    Slightly removed from activities at corporate headquarters. Felt as if the division was not included in the decisions or activities. Of course location is an obstacle, but a trip to the corporate office would be a great perk for employees.

    Advice to ManagementAdvice

    Include regional offices in activities as much as possible. Solicit input from all employees, even those with lower status or tenure. Senior management should make an effort to visit the different locaitons and be accesible to all employees.

    Recommends
    Neutral Outlook
  8.  

    Great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Chicago, IL (US)
    Current Employee - Intern in Chicago, IL (US)

    Pros

    Relaxed workplace gives me plenty of time to get things done and feel comfortable asking for more responsibilities. Open environment makes it easy to meet others in my department

    Cons

    Limited time working with others--mostly on the computer with "busy work." Few exciting opportunities or projects. Only intern in my department doesn't allow me to meet others

    Advice to ManagementAdvice

    Management is working on intern housing, which would be great! General overview of what interns can be responsible for could help all departments

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    doesn't value independent thinkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    Pros

    company is enhancing the organization's infrastructure - some flexibility for work - life balance. Nice people for the most part.

    Cons

    the company promotes people who aren't ready for promotions and then they don't receive training..so the blind leads the blind. overly concerned about the wrong things... too busy worrying about covering and justifying the work - which takes more time away from being able to get the work done.... too much reporting and "cya".... lack of entrepreneurial spirit and encouragement to think outside the box...

    Advice to ManagementAdvice

    train your new managers to be managers. support the people who don't fit the cookie cutter mold and listen to their ideas as well. as employees age - value them - don't cast them aside.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    cold and uncaring of their associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Chicago, IL (US)
    Former Employee - Manager in Chicago, IL (US)

    Pros

    decent benefits, the associates that still care or have not yet been termed or laid-off. new updated office environment.

    Cons

    poor leadership, cold culture, new beliefs were established but the company does not follow them. They are cutting costs at all measures, usually through job eliminations instead of marketing and increasing sales. They have invested time and money in all the wrong things.

    Advice to ManagementAdvice

    the people have lost morale. Until they become a focus again, there will be lack of engagement and turnover.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Trying to become a modern company, but no one appears to be leading the charge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - Very profitable business model
    - Much more diverse business than most realize
    - Global opportunities, even at more junior levels
    - Modern office environment
    - Company is headed in the right direction

    Cons

    - Lack of respect for work/life balance
    - Lack of leadership in key areas
    - Poor compensation
    - Old-boy culture - other than the head of HR, no female executives

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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