TripAdvisor

www.tripadvisor.com

TripAdvisor Reviews

Updated 23 January 2015
Updated 23 January 2015
209 Reviews
3.5
209 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
161 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • There is free lunch on Mondays, Tuesdays, and Thursdays (in 31 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    A good Place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Newton, MA (US)
    Current Employee - Software Engineer in Newton, MA (US)

    I have been working at TripAdvisor full-time (less than a year)

    Pros

    Good benefits and a strong salary even for entry level positions. The free lunch 3-4 times a week is good plus the unlimited snacks and drinks. A nitpick here is that they tend to restock the drinks nobody likes and cycle out the ones that I like and are gone.

    Developing is fast paced and changes can be shown to others very quickly after completion. This is a full stack development which allows for all engineers make their own design decisions for the implementation. There is good communication with the product managers which allows the engineer to give a fair amount of input.

    The people at the company are awesome. The culture tends to be laid back in the teams and the environment promotes asking other engineers for help on difficult sections.

    There are a bunch of training classes for spoken languages and other trainings. However they are not easily accessible or I never felt that they were easy to seek out. It would be better if fewer were offered at a time and have a visible place to access and sign up. There is some support for this but it could be better.

    There are plenty of things to do at the office, including video games, board games and a foosball table. But aside from the foosball table, these get rarely used if at all.

    Cons

    Mobility within the company is difficult. In order to switch teams or offices you need to be excellent at your current position. The culture for this is one of blame. Bugs you introduce are tracked and remembered indefinitely. These all detract from the excellent rating. This is a serious problem, if you are placed on a product that doesn't interest you, it is difficult to excel and switch to another part.

    Work life balance is not the greatest. Engineers are advised that 40 hours is the minimum, and working beyond that is a good way to show their exceptional work.

    The code base is not in the best state. Code is often copied and pasted which leads to errors or outdated code permeating the entire website. Encapsulation is not very well achieved because of this. Similarily the opposite can occur, where several different ways of doing the same thing are implemented as part of different projects which introduces inconsistencies. Code is rarely cleaned up, however there seems to be a push to do more cleanup projects.

    Advice to ManagementAdvice

    Give measurable goals and expectations for the employees. Give career advancement classes to the non managers and give incentives to do so. Promote a better culture where non-engineering tasks can be accomplished. This can be done by giving recommended break times or moving the entertainement stuff to a more accessible area.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Pros

    work life balance compensations benefits

    Cons

    luck of opportunities / not easy move between deparments

    Recommends
    Positive Outlook
  3. 2 people found this helpful  

    Used to have a great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Newton, MA (US)
    Current Employee - Software Engineer in Newton, MA (US)

    I have been working at TripAdvisor full-time (more than a year)

    Pros

    -- Coworkers are very intelligent
    -- Flexible work schedule
    -- Standard perks -- beer and wine at happy hour, foosball table and video games, food all the time
    -- About to move into a giant new headquarters

    Cons

    -- Engineering culture has become very fragmented. In the years since I started, the social community has faded and it's harder to connect with engineers outside of your team.
    -- It's harder than it should be to switch teams, and hard to figure out how to advance your career.

    Advice to ManagementAdvice

    Do more to promote community among the engineering teams. Teams feel more isolated and less cooperative than they used to. Maybe provide mentors for new employees to introduce them to the culture and help them make connections to the established personalities -- it's very hard to get on the good projects or advance within the company without those connections.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    A great company to work for but lack of opportunity career wise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in London, England (UK)
    Current Employee - Sales Manager in London, England (UK)

    I have been working at TripAdvisor full-time (more than 3 years)

    Pros

    Good people, working conditions, benefits, office

    Cons

    difficult to move internally from a career perspective. Lack of opportunities. Things move fairly slowly for a web company.

    Recommends
    Positive Outlook
  6. 1 person found this helpful  

    Working more than 2 years at the sales division at the Oxford branch office and ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telesales Executive in Oxford, England (UK)
    Former Employee - Telesales Executive in Oxford, England (UK)

    I worked at TripAdvisor full-time (more than a year)

    Pros

    Good benefits to bring you in
    You can find excellent people who eventually will leave this company.

    Cons

    Poor coordination on the information disclosed from the marketing dpt to clients and sales dpt..

    Speed wins culture can have impact connotations such as the White Star Line,and the Titanic ..the fast you go eventually you will hit the iceberg so guess your conclusion.

    The company can promise you a good level of income which in reality is not easy to achieve due poor management procedures or inexperience team leaders.

    There isn't a clear best practice as there is too much favoritism among some 'friends' within the sales team division from which it creates a level of unfairness.

    From the sales perspective the customer support efforts are not fast enough neither brings satisfaction to the clients who in time will come back to you very disappointing as you can't go beyond.

    There is an existent disparity on the dynamics and pressure between the acquisition dpt and renovation team.

    Too much centralize decision from head office doesn't bring value to the UK office.

    No available opportunities to move between divisions and learn more from this company. and subsidiaries.

    At least for the Tele Sales division level this is not a job for some one who have very good sales experience as soon or later you will realise that the present product service needs more attention. Your values at some point can be compromised.

    Advice to ManagementAdvice

    Management needs urgently to identify motivational strategies to keep sales agents highly driven. This strategy cannot sorely be related about money incentives if you reach a target as it has shown doesn't work for everyone.

    Present sales manager needs to be more proactive instead of sending emails back and forth from head office, it needs to hold at least an open session to all sales members to keep the sales division up front. and motivated.

    Best practice needs to be enforce among country groups and Team Leaders.

    Team Leaders urgently need more training in terms of managing people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Pros

    Great company. I had the chance to work with great people and a chance to meet some great people. I recommend it to those looking for a start!

    Cons

    I do not think the growth was very rapid in terms of moving up in employment. It is a great place to start, but I will not be here for 10 plus years.

  8.  

    Amazing community and work atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern - Hourly in Newton, MA (US)
    Former Employee - Intern - Hourly in Newton, MA (US)

    I worked at TripAdvisor

    Pros

    Great office culture with free lunches, snacks, and activities. Everyone seems happy to be at work and excited to be there.

    Cons

    Communication between departments can be difficult.

    Advice to ManagementAdvice

    Keep on talking with your employees and focusing on the amazing culture

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Very fast moving company, a lot to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in London, England (UK)
    Former Employee - Anonymous in London, England (UK)

    I worked at TripAdvisor full-time

    Pros

    You will work with very clever people and learn a lot. You always have to keep up to date on everything which is great. Management gives you quite a lot of freedom. Nice perks such as free gym membership.

    Cons

    Very high goals : as in most of very successful companies, goals are high which is normal. However, on my last year they became unrealistic which tends to demotivate people a lot.

    Not the most social place : even if most of the people are nice, the atmosphere is not great. People rarely see each other outside of work and when there is an event organized by the social team, not even half of the employees are coming.

    Advice to ManagementAdvice

    Goals should be high but remain reachable.
    Please make the place more sociable.

    Recommends
    Approves of CEO
  10.  

    TripAdvisor among the best in tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Email Marketing Manager in Boston, MA (US)
    Former Employee - Email Marketing Manager in Boston, MA (US)

    I worked at TripAdvisor full-time (more than a year)

    Pros

    Work-life balance is highly valued and actually achieved, unlike many tech companies who talk the talk but do not walk the walk.

    Cons

    Upward growth potential, no career track per se.

    Advice to ManagementAdvice

    Keep including us in your plans and share the successes and failings openly, as is already being done.

    Recommends
    Positive Outlook
    Approves of CEO

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