TripAdvisor Reviews

Updated 12 April 2015
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  1. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Awesome company to work cut

    Cons

    None can't think of any

    Advice to Management

    Noooo

  2. Excellent! Challenging and interesting work. Great office!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)

    I have been working at TripAdvisor

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    No insane hours. Amazing office perks. Great compensation.

    Cons

    Monthly company meetings. Not much else

  3. Helpful (20)

    Disingenuous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time (more than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Smart CEO
    Global leader in the space
    Great, high-margin, sustainable business model
    Known and trusted brand worldwide
    Growing
    Bright, experienced, talented and motivated colleagues
    Usually there is good work-life balance, interrupted by bursty but fairly regular insane stretches

    Cons

    An obsession with measurement leads to missing the bigger point all too often and driving perverse incentives as well as a silo'd, unhelpful org structure. A few examples - a product team wants to experiment with a promising new feature, and suspects it would drive more user engagement. But if that metric has not been previously identified as important or is difficult for someone in sr management to understand, then either the project will get killed or won't be applauded. Meanwhile a minor turn of the screw on a revenue-generating feature will require an all-hands on deck effort ironically without any holistic analysis of the ROI of that effort. In other words, hooray that we raised revenue on that feature by .5% but at what cost (direct cost and opportunity cost)? No one knows, because no one measured it. Further, you have sales or BD teams feverishly optimizing around their singular metric and potentially squandering a customer or partner opportunity for a value trade that is sub-optimal. If teams had better alignment and communication, TA could figure out the best first home for a customer and partner and work out the most logical order to grow that customer and mutual value. Sr management rarely cares about nor addresses this conflicts, it takes a few employees who care about the bigger picture - at direct personal cost to their own short-term success - to effectively do the right thing.

    Lots of hiring but without any evident positive effect on the process and products. One eng group has grown 2-3x over the past year, and the release process is totally chaotic and broken. Honestly things worked better when we had a few great engineers vs this mess of people all stepping on each other.

    The company constantly says that it is metrics-driven and a meritocracy, but when a team or an individual delivers on and *exceeds* stated goals (in some instances by 50%-300%), there is still unbelievably wide latitude given to management with annual reviews, awarding bonuses, and advancing employees -- coupled with the most opaque system I have ever witnessed. Zero transparency on the review, comp and bonus process. People should not be shocked during their annual reviews, especially when they over-deliver; they should be thanked and properly compensated. And - it should go without saying - employees should have expectations properly set by managers well ahead of the annual review. Much more training is needed here, and it needs to be pushed aggressively as a cultural norm to have open and host feedback with regularity.

    Majority of the focus in on a few small teams to eke out teeny tiny improvements to optimize revenue

    The weekly reports and product reviews talk about +.3% wins and similar micro-steps, which on the one hand makes sense for this relatively mature company, but also is about as dull as dirt in terms of interesting projects for smart people to work on longer term career objectives

    Promotions are virtually nonexistent, but the company is happy to ask already-busy people to take on additional roles during times of turn over.

    A lack of interest in retention has led to high turnover by really talented people up and down the seniority spectrum.

    There has not been a head of HR in well over a year, which speaks volumes about where the priorities and values rest.

    Lack of any organized effort to integrate acquisitions - teams, products, assets, etc.

    New opportunities (revenue, tech, partner) have no logical evaluation process or home / team. You could take a promising oppty to 3 different teams without any commitment or next steps from them. As a result, Trip misses out all of the time on being early to market in new areas and then turns around and blames people internally for not being part of the "cool new thing." Also very US-centric sr mgmt team POV. If they have heard of the company or technology personally, then they (sometimes) rally behind it, but if it's huge in a foreign market, good luck getting anyone's attention until it's way too late to structure a substantive agreement.

    Advice to Management

    Senior management should launch an aggressive and humble 360 degree audit of itself and the talent at Trip.

    This has been said before, but the exec team should take on a listening and learning perspective and assume it has strayed quite seriously in serving the broader team.

    Forced ranking systems have been shown to be inherently flawed again and again across the market. What do I do if I have a team of rockstars, do you really want me to force rank someone great into a "needs improvement" category who has outperformed? On what basis?

    Metrics have their place, but if they create perverse incentives, gamification of the system, and overly-complex matrices and endless reports that absorb employees' and managers' time (versus the work they should be doing), it's time to reconsider them. Also, if in some cases the reporting systems are unreliable, why are we tying incentives to them at all?

    When the financial incentive to refer a new employee outpaces the likely bonus available to an existing employee, you can imagine what kind of motivators and messages that delivers.

    Hire a competent COO STAT.

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  5. Great company!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TripAdvisor

    Pros

    Flexible training benefits salary vacation

    Cons

    Transparency work-life balance personal time

  6. Good place to work and learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have been working for tripadvior as a sales exective for last 2 years. It is good place to learn as there are lots of smart colleagues around. The management emphasizes on moving fast as the business environment is rapidly changing.

    Cons

    The company is global leader in travel industry, however the brand awareness is not so high in my country. Most people still don't know about tripadvisor yet.

    Advice to Management

    Need to localize the product in order to satisfy the needs of each market.

  7. Helpful (12)

    Misleading and Disingenuous, worker mill...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Lunch severed 3 days a week
    Snack bar with drinks
    Direct manager is pretty opened to work from home if needed

    Cons

    Where to begin. This is not a rant it is fact of what happened to me and others. They are very disingenuous during the hiring process. you are offered all these promises in the offer letter if you meet the goals. Your director and direct manager gives you a rave review and tells you that you are an exemplary employee and you have met and exceeded your goals and you are set for full bonus and salary increase this year. Then comes to actual salary increase of 0% and a tenth of the bonus promised in your offer letter. I was told this happens to everyone their first year, I had to ask, did I hear that right? yes I did. very disappointing when one leaves a very good job to come to TripAdvisor in hopes of bettering them selves and then they are lied to during the interview process and in the offer letter. the praise does not justify the raise (or lack of) In good conscience I could not recommend this company for employment. There is a very high turn over here as the work life experience isn't great and the treatment of workers in-regards to compensation. I worked weeks away from my family and 15 to 17 hour days building this company out, and there was no thanks. My direct manager and Director were great but at the VP level i believe they are out of touch and don't allow the lower management to have any intercourse in the compensation benefits other than rating their subordinates. Also it is hard to get anything done as the upper management in my group manages by intimidation, everyone has their management style but in this case it makes lower management overly nervous to take acceptable risk in doing the job. Some may say that this is my experience only but, please read other reviews, I am absolutely sure you will find others just like this, along with some good reviews. For a college hire this may be a good fit and jumping block but for a highly skilled professional like me it was literally a slap in the face and insult. I can understand a low salary increase or bonus if the company was doing bad but, TripAdvisor is doing great.

    Advice to Management

    Middle management should be removed and replaced. Follow through on your promises of compensation and bonus and do not deceive new hires.

  8. Helpful (13)

    I wish I could turn back time. This used to be a great place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telesales in Boston, MA (US)
    Current Employee - Telesales in Boston, MA (US)

    I have been working at TripAdvisor full-time (more than a year)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    There are great benefits to working for TripAdvisor: Great benefits like, free food 3 times a week, company shuttle to the T, so if you are like me and need to take public transportation this is huge, free health insurance, company events in the summer, typical big company perks. And throughout my time here I've met so many smart and talented people.

    Cons

    2 years ago this used to be a great place to work for. People were happy and were making money, especially if this was your first sales job. Last year it seems like everything just fell apart. If you have worked in Sales, DO NOT work her! No matter how hard you try, or how good you are, you will NOT be compensated. Their compensation plan is a complete JOKE. Less than 18% of their sales floor hit their quota and the goal is unrealistic and over-inflated.

    I would advise those who are ambitious, intelligent and go-getters not to work for this company, as a Sales Rep. For the graduates, there is not any well structured compensation plan and there are consistent brick walls. The culture is strong and they make you believe it is the greatest place ever but it is not. In reality, the sales department is a shambles and is only successful off the other products that they offer.

    The product hasn't changed in ages, but prices change every few months, so the sales reps and customers are confused and don't believe in it anymore. I have to admit that I have seen people getting promoted here, but almost all of them are either gone or looking for jobs. There's no job security anymore and everyone is afraid of losing their jobs, while managers pretend that there's a light at the end of the tunnel and are always having non-sense meetings trying to boast people's morale. The reality is no one makes money, the managers don't know what they are doing and they lack experience. Total broken attitudes of pointing fingers at employees a total management failure; it's despicable!

    TURNOVER RATE IS OUTRAGEOUS* [for a reason!] It's sad because TripAdvisor was a once fantastic company that is collapsing quickly.

    Again, this review is solely based on the sales department. I know many people from other positions who seem to be happy there. Who knows?

    Advice to Management

    Stop blaming your staff for your failures. Have Dara Khosrowshahi train your CEO for a month and teach you some sales techniques.
    Don't pride yourself when your staff quits, look at yourself and see where the problem comes from. So many good talent are walking right out the door.

  9. Helpful (1)

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at TripAdvisor full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great location; fantastic office and really nice people. The business is bold; fast growing and there is always something new coming along. There is a lot of opportunities internally for growth and career progression. Definitely a nice place to be!

    Cons

    A very fast moving environment that sometime does not take necessarily the well-being of employees at hearth.

    Advice to Management

    The leadership back in the head office does not necessarily understand Europe and the cultural challenges they face in the old continent. The leadership has failed to address concerns fast enough sometimes frustrating teams. Profits and brand image could have been mush much higher if the business has addressed the concerns above.

  10. Helpful (6)

    have seen trip advisor go from excellent to worst in 3 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Listing Sales in Singapore (Singapore)
    Former Employee - Business Listing Sales in Singapore (Singapore)

    I worked at TripAdvisor full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    good office space and good benefits

    Cons

    Horrible structure of management in Business listings APAC, the new changed management are very money minded bosses, All the good people and excellent sales people who had passion for trip advisor culture and org. left. The management is currently making this place like a call centre. Lot of dirty politics to climb the ladder. your performance metrics is a secret and you barely have promotions or increment in the business listings department. The decisions are very sudden and you may be asked to leave suddenly. People of higher leadership are asked to report to newbies with lower rank. The management also docent distinguish your effort and penetration to emerging markets what they see is money. when you give low value leads to sales people of course the sale volume will be low. You are not allowed to be creative or create your own customer base, you will have to work on the list they provide. Very unprofessional and no career growth. Have seen 8 people leave in 2 weeks. Sad Situation and hope the management realises that when you value you staff then the staff values you as well.

    Advice to Management

    respect your employees and take feed back as they face the market every day. by doubling targets to fill your pockets is not doing any good. respect your employees and you will get back the respect and result. stop treating your employees like trash.

  11. An ever changing, fast paced environment. You either keep up or get off the bus!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at TripAdvisor full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People who work here are passionate about what they do. Great opportunity for personal development and growth as long as you keep up! A great, fun place to work with excellent benefits.

    Cons

    Its a "hit the ground running" organisation so if you're looking for classroom training forget it! However ongoing, on the job training is excellent

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