TripAdvisor

  www.tripadvisor.com
  www.tripadvisor.com

TripAdvisor Reviews

Updated 21 October 2014
Updated 21 October 2014
193 Reviews
3.6
193 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
151 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • There is free lunch on Mondays, Tuesdays, and Thursdays (in 30 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 6 people found this helpful  

    The great stuff is fantastic and the not so great stuff is not so great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Function in Newton, MA (US)
    Former Employee - Support Function in Newton, MA (US)

    I worked at TripAdvisor full-time (more than 3 years)

    Pros

    There are some wonderful people across all the departments; very smart, engaging, passionate about their work. I genuinely looked forward to seeing my co-workers every day. Their benefits are amazing and they do a really great job of staying on top of what the competition is doing in order to attract and keep talent. They feed you great food several times a week and the snack options are free and have everything from fruit to fritos. They are incredibly generous about trying to keep their employees happy with "stuff". The CEO is incredibly generous when it comes to supporting a variety of charitable organizations.

    Cons

    With the exception of one or two folks, the executive team seems completely uninterested in what the "worker bees" on their teams are doing. I think in the time I was there the exec for my group spoke to me a total of 10 minutes and that was because I approached her. I never saw her walk around and check in with folks -- I recognize they are extremely busy, but how hard is it to take 15 minutes a few times a month to walk around their departments, talk to people and make them feel like having them there makes a difference? The company is not THAT big and if you are still selling yourself as a start-up then you should know the folks on your teams.
    If you want to be promoted WHO you know is far more important than WHAT you know. Being a SME in your field and working hard is great, but it probably won't get you promoted, it will just get you more work.
    I will still refer friends to certain departments or teams, but I would make sure they know the good, the bad and the ugly and let them decide for themselves whether or not they want to pursue a career at Trip.

    Advice to ManagementAdvice

    The exec team needs to put an emphasis on something other than core engineering (or at least place as much emphasis on...) and be more thoughtful and transparent around departmental "re-organizations" that make no business sense and address needless attrition of solid performers.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good benefits but salary could be more competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Oxford, England (UK)
    Current Employee - Account Executive in Oxford, England (UK)

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    You get a great benefits package, which I never had in my previous jobs.
    Nice modern office
    Fruits and snacks for free, lunch discounts

    Cons

    Salary is very low and changes and decisions are made without thinking and testing them first.
    Sales Agents and Account Executives have to find out on their own (or by customer complain) about changes made to site, prices or CRM messaging.
    Employees are always asked for feedback, but in the end it always goes the other way round and their opinion is not counting at all.
    No internal communication between different departments.
    Management not qualified to lead a multi billion dollar company

    Advice to ManagementAdvice

    Listen to the feedback give by the people on the phone, they speak with the customers and feed back what is really going on, and don't just act and than find out if it works or not.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Fast Pace, Data Driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Analyst in San Francisco, CA (US)
    Current Employee - Marketing Analyst in San Francisco, CA (US)

    I have been working at TripAdvisor full-time (less than an year)

    Pros

    If you like to be at company that's winning, TA is a good place for you. The company is very data driven and is both innovating and iterating at a pace that will keep it ahead of competitors for a long time.

    Pay is also competitive and there are many benefits and perks.

    Cons

    The pace is so fast that sometimes it can be overwhelming. Hiring can sometimes be slow which puts extra pressure on current employees.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good company for engineers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Newton, MA (US)
    Current Employee - Engineer in Newton, MA (US)

    I have been working at TripAdvisor as a contractor (more than an year)

    Pros

    TripAdvisor hiring process is very selective and they hire top-notch engineers from top schools (MIT, Harvard), but TA also has no ass*e policy.
    Very technical environment. The CEO has software background. It's a data driven company.
    Very good perks: Free catered lunches 3 days a week, soda, snacks, pizza, gym on site, Mac laptops. Tech talks every Wednesday.
    Good compensation.
    Flexible hours, could work from home.
    The company promotes from within.

    Cons

    Hectic environment, some people put more than 60 hours/week.
    "Speed wins" mantra doesn't always work.
    The communication between the teams could be improved.
    Huge code base and sometimes difficult to maintain.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 11 people found this helpful  

    Great Product but Turnover is a major problem

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Mgt in Newton, MA (US)
    Former Employee - Human Resources Mgt in Newton, MA (US)

    I worked at TripAdvisor full-time (more than 3 years)

    Pros

    Free lunches, free food and drinks almost all the time. Young, fast moving culture and a great office space, moving to an even bigger office in the future. Great product, trusted source of travel reviews, company is making money.

    Cons

    Turnover! It seems like most of the groups are being impacted by turnover, a lot of employees have left the company for greener pastures, the performance rating process and raise %'s being very low for a company that is very profitable, seems to be the common thread. The HR team is non-existent, adds no value to the employees or senior management, and has had more turnover than any other group at Trip, even the most senior leader of HR left along with the leader of compensation. Not sure Senior Mgt knows how bad the turnover problem actually is.

    Advice to ManagementAdvice

    Hire a consulting firm to determine the sources for all the turnover, outsource HR until a new team can be built from the ground up. Figure out the retention issue.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Dream Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Developer in Ottawa, ON (Canada)
    Current Employee - Web Developer in Ottawa, ON (Canada)

    I have been working at TripAdvisor full-time

    Pros

    Excellent team dynamics, exemplary management, free lunches, great location, flexible schedule, good family vs work balance, very high overall employee skill level, great mentorship, and last but not least, the company raison-d'etre is awesome.

    Cons

    Harsh technical interviews, not in line with daily tasks & environment. Salary is good, but not great given the expected skill level & throughput

    Advice to ManagementAdvice

    Management is great.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Innovative and fun environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Marketing in Newton, MA (US)
    Former Employee - Brand Marketing in Newton, MA (US)

    I worked at TripAdvisor full-time (more than 3 years)

    Pros

    Innovative, social, foster teamwork. If you ask, you will receive...maybe not immediately but in time.

    Cons

    Like I said, it takes time for ideas/projects to get approval. Little support from management so it can be difficult.

    Advice to ManagementAdvice

    Create more opportunities to move up within the company, or even to explore other departments.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    High growth company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Newton, MA (US)
    Current Employee - Director in Newton, MA (US)

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    -Great benefits
    -Solid work/life balance
    -Good salary/bonus/stock
    -Free lunch and other perks

    Cons

    -Sometimes stressful (during deadlines, etc)
    -Headquarters technology isn't great for communicating with colleagues in other offices

    Advice to ManagementAdvice

    Continue to listen to employee feedback---in all locations. Communicate how the company scales its values and processes with global growth--and really apply it to how we work in the day to day and the culture overall (in all offices). But overall, great co with a strong future.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 5 people found this helpful  

    Ruthless Corporate America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer
    Former Employee - Senior Software Engineer

    I worked at TripAdvisor full-time (less than an year)

    Pros

    Compensation is good and the stock is on a tear. Good place to work if money is the motivation.

    Cons

    Work is not really interesting. You will work on a lot of one week tweak projects. Competitive culture. But also a culture of fear codified by a speed wins mantra. Management is cold and ruthless. Classic corporate America. The company will do well because of its ruthless attitude.

    Advice to ManagementAdvice

    Couple of token social projects will not really hide the kind of company you really are.

    Neutral Outlook
    No opinion of CEO

    TripAdvisor Response

    Mar 24, 2014Dir of HR

    Thanks for your feedback and we're sorry that your time at TripAdvisor wasn't what you hoped it would be. We've noted your feedback on our projects and culture. Whether small or big, we believe that ... More

  11.  

    Good atmosphere, smart people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Newton, MA (US)
    Current Employee - Analyst in Newton, MA (US)

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    - My team, and the people who manage my team, are really driven and focused. This makes work very interesting. We are encouraged to bring crazy ideas to the table and are given the go-ahead to work on these ideas.

    - Work culture: Free lunches, team bonding events, casual, free beer, your co-workers can be your friends

    - Data driven

    - Engineers and non-engineers are given equal prominence (at least on my team)

    Cons

    - Your managers greatly influence your experience at TripAdvisor. I am really lucky to have good managers but a lot of my other co-workers aren't

    - Salary: Could be better :)

    Recommends
    Positive Outlook
    Approves of CEO

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