TripAdvisor Reviews

Updated 18 September 2014
Updated 18 September 2014
186 Reviews
3.8
186 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
146 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 14 reviews)

  • benefits are good, free lunch, outting, etc (in 27 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • Sure, the company went through some growing pains, which is understandable (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Intern  in  Newton, MA (US)
    Former Employee - Summer Intern in Newton, MA (US)

    I worked at TripAdvisor as an intern for less than a year

    Pros

    - Free snacks
    - Helpful and friendly people
    - Huge data
    - Learn a lot of tools

    Cons

    - Not many work to do.
    - Lack of motivation.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Never the same day twice; always a new challenge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Newton, MA (US)
    Current Employee - Director in Newton, MA (US)

    I have been working at TripAdvisor full-time for less than a year

    Pros

    TA employees are encouraged to get things done; speed wins. Our CEO acknowledges in moving quickly, we'll break s---t, but we'll fix it the next time around and be better for doing so. Everyone is smart, motivated, and wants to help each other. Lots of perks and it's clear that the executive team cares about its employees. Seems like a great place to grow your career, skills and earn a competitive salary doing so.

    Cons

    Poor internal tools and infrastructure to manage so many moving parts. While there are initiatives to improve this, it can be a bit frustrating to get on board and hit the ground running without spending time on things already asked and answered.

    Recommends
    Positive Outlook
    Approves of CEO

    TripAdvisor Response

    Nov 14, 2013Global Manager, Talent Acquisition

    We're proud of our smart, motivated, and helpful employees---and agree that we offer excellent career development to grow your career (with competitive salaries and benefits!) We're also glad that ... More

  3.  

    Busy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time

    Pros

    Benefits, compensation, oh and the company is a rocket ship.

    Cons

    The company grew faster than its infrastructure so all its supporting systems are unable to scale for the growth it has had/is planning. Management needs to recognize that speed wins can only get you so far and you need to fix the foundation.

    Advice to ManagementAdvice

    Bring in more people from the outside that have done this in bigger companies.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    glad I made the move

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time for less than a year

    Pros

    great leadership, free development classes (including language class), vibrant culture

    Cons

    sometimes feel too siloed in own group

    Recommends
    Positive Outlook
    Approves of CEO

    TripAdvisor Response

    Nov 14, 2013Global Manager, Talent Acquisition

    We also love our new Learning and Development options--including the language classes. We have a ton of new classes offered all the time, across the globe. And, we agree that our culture is pretty ... More

  6. 1 person found this helpful  

    Great place to work- great product, great people and company commitment to careers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Newton, MA (US)
    Current Employee - Anonymous Employee in Newton, MA (US)

    I have been working at TripAdvisor full-time for more than a year

    Pros

    Very smart people. Company commitment to developing employees and their careers. Great product with strong, entrepreneurial leadership. Exciting workplace.

    Cons

    Fast moving. Don't come out TripAdvisor if you want a slow moving, relaxed company. The dress code is relaxed- but be prepared to move fast. Speed wins isn't just a motto.

    Advice to ManagementAdvice

    Continue to balance the start-up feel while the size of the company increases. Though more infrastructure will be needed over time, the critical view of bureaucracy makes TripAdvisor unique- and it works.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Financially rewarding, but not a lot of fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TripAdvisor full-time

    Pros

    The company continues to grow and has products that put it ahead of the curve in the travel space. It continues to innovate and diversify it's products and has placed itself in a position to continue to do well.

    Compensation and benefits/perks can be very good.

    Cons

    It can be a very political environment, you need to have relationships with the right people to succeed in the long term. Often management is not concerned with how things are done, just that they get done. This trickles down the chain and employees are often viewed as resources to achieve a goal regardless of the impact to them. In many groups you either sink or swim and if you sink you can get thrown under the bus and can become the scape goat for a unsuccessful project or initiative.

    I also agree with a previous reviewer that noted that TripAdvisor is keenly aware of glassdoor reviews and strongly encourages current successful employees (those that just got promoted, had a good experience, etc) to write positive reviews on working at Trip. While there may be nothing technically wrong with this, the approach seems odd for a company based on unbiased reviews.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    TripAdvisor Response

    Dec 05, 2013Global Manager, Talent Acquisition

    Thanks for your feedback. We're thrilled that you found TripAdvisor financially rewarding. We're also pleased that you think we build cool products that are ahead of the curve--we think so too! We're ... More

  8.  

    Growing company, great leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Needham, MA (US)
    Current Employee - Manager in Needham, MA (US)

    I have been working at TripAdvisor full-time for more than a year

    Pros

    Growing company, great leadership. A place where stock actually matters.

    Cons

    Not as friendly with flex time or working from home as other companies I have been at.

    Positive Outlook
    Approves of CEO

    TripAdvisor Response

    Nov 14, 2013Global Manager, Talent Acquisition

    Glad to hear that you're a fan of our company and leadership--thank you! Thanks also for your feedback on flex time and working from home. We pride ourselves on having a flexible working culture and ... More

  9. 1 person found this helpful  

    It all comes down to your manager"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  London, England (UK)
    Current Employee - Sales Manager in London, England (UK)

    I have been working at TripAdvisor full-time for more than 3 years

    Pros

    Great brand, great concept and great industry to work in.

    Cons

    Many of the managers I have come across are not qualified as 'managers' - to coach, mentor, challenge and grow their staff.

    Some managers are intimidated by smart employees and deal with this by micro-managing.

    Employees are not held responsible for deadlines or delivery or work.

    As the company has grown, global policies have been implemented across operations, sales, pricing etc. that do not fit with specific market needs and way of working.

    Advice to ManagementAdvice

    Stop having favourites, don't be intimidated by smart staff below you and be proactive in managing your team members.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    TripAdvisor Response

    Nov 06, 2013Global Manager, Talent Acquisition

    Thank you for your feedback on our global policies and manager development. We recognize that we continuously need to review and iterate on our company policies to ensure that they scale as the ... More

  10.  

    Work at TripAdvisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor as a contractor

    Pros

    smart and innovative people to work with
    diverse and interesting projects to work on
    Risk taking environment---great opportunities to test new programs/ideas

    Cons

    commute can be difficult
    work/life balance can suffer at times

    Advice to ManagementAdvice

    As evolve, keep the innovative "feel/tone" of a small company

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    This is a great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time for more than 3 years

    Pros

    Speed and active company, with passion, smart people, always trying to improve itself from different perspective, trying new things, innovative, always trying to treat employee good and right. This is a company with great future

    Cons

    Cross-team cooperation needs to be improved. People should have sense for the whole business but not just focus on their own territory or area. Management needs to encourage people to think more broadly

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO

    TripAdvisor Response

    Nov 06, 2013Global Manager, Talent Acquisition

    Thanks! We think it’s a pretty excellent company, too. Thanks also for your feedback on improving cross-team communication and cooperation. As we continue to grow, it’s something that is very ... More

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