TripAdvisor

  www.tripadvisor.com
  www.tripadvisor.com

TripAdvisor Reviews

Updated 7 November 2014
Updated 7 November 2014
196 Reviews
3.5
196 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
153 Ratings

Review Highlights

Pros
  • Great work life balance, fun atmosphere, they try hard to please employees with functions and swag (in 17 reviews)

  • There is free lunch on Mondays, Tuesdays, and Thursdays (in 31 reviews)


Cons
  • Poor performers are consistently promoted due to "friendships" they have with senior management (in 9 reviews)

  • So far, so good with work-life balance (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Ruthless Corporate America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer
    Former Employee - Senior Software Engineer

    I worked at TripAdvisor full-time (less than an year)

    Pros

    Compensation is good and the stock is on a tear. Good place to work if money is the motivation.

    Cons

    Work is not really interesting. You will work on a lot of one week tweak projects. Competitive culture. But also a culture of fear codified by a speed wins mantra. Management is cold and ruthless. Classic corporate America. The company will do well because of its ruthless attitude.

    Advice to ManagementAdvice

    Couple of token social projects will not really hide the kind of company you really are.

    Neutral Outlook
    No opinion of CEO

    TripAdvisor Response

    Mar 24, 2014Dir of HR

    Thanks for your feedback and we're sorry that your time at TripAdvisor wasn't what you hoped it would be. We've noted your feedback on our projects and culture. Whether small or big, we believe that ... More

  2.  

    Good atmosphere, smart people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Newton, MA (US)
    Current Employee - Analyst in Newton, MA (US)

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    - My team, and the people who manage my team, are really driven and focused. This makes work very interesting. We are encouraged to bring crazy ideas to the table and are given the go-ahead to work on these ideas.

    - Work culture: Free lunches, team bonding events, casual, free beer, your co-workers can be your friends

    - Data driven

    - Engineers and non-engineers are given equal prominence (at least on my team)

    Cons

    - Your managers greatly influence your experience at TripAdvisor. I am really lucky to have good managers but a lot of my other co-workers aren't

    - Salary: Could be better :)

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Super corporate atmosphere run at the top by power hungry close minded individuals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Newton, MA (US)
    Current Employee - Sales Manager in Newton, MA (US)

    I have been working at TripAdvisor full-time (more than 5 years)

    Pros

    the common people at the company

    Cons

    upper management is pretty awful and only getting worse since they have globalized

    Advice to ManagementAdvice

    encourage ideas and remember what got you there

    Doesn't Recommend
    Neutral Outlook

    TripAdvisor Response

    Mar 19, 2014Dir of HR

    Thank you for your feedback--we're sorry that your experience at TripAdvisor isn't currently what you want it to be. Your feedback is very useful as we continue to focus on growing our culture and ... More

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  5. 2 people found this helpful  

    Quickly evolving company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Specialist in Newton, MA (US)
    Current Employee - Marketing Specialist in Newton, MA (US)

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    Lots of smart people and perks

    Cons

    Salaries for non-engineers are no longer competitive

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Innovative and fun environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Marketing in Newton, MA (US)
    Former Employee - Brand Marketing in Newton, MA (US)

    I worked at TripAdvisor full-time (more than 3 years)

    Pros

    Innovative, social, foster teamwork. If you ask, you will receive...maybe not immediately but in time.

    Cons

    Like I said, it takes time for ideas/projects to get approval. Little support from management so it can be difficult.

    Advice to ManagementAdvice

    Create more opportunities to move up within the company, or even to explore other departments.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Good company to work for, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    Good benefits
    Career progression
    Relaxed atmosphere in the office

    Cons

    Fast becoming detached from clients' reality
    Too centralised from Newton
    Lack of internal communication

    Advice to ManagementAdvice

    Spend more time listening to your sales agent, they know their clients.

    Recommends
    Neutral Outlook
    Disapproves of CEO

    TripAdvisor Response

    Jan 23, 2014Global Manager, Talent Acquisition

    Thanks! We’re pleased that you’re a fan of our benefits, career pathways (especially since we’ve been working on better defining these), and casual office atmosphere.
    Your feedback on communication
    ... More

  8. 7 people found this helpful  

    not good enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Newton, MA (US)
    Former Employee - Anonymous Employee in Newton, MA (US)

    I worked at TripAdvisor full-time (more than an year)

    Pros

    it provides convenience for employees because it offers lunch 3 days a week. And other company wide benefits are good.

    Cons

    the team started to get messy since a management restructure last July. A guy came in and became VP of this global team. He's quite biased and unprofessional. He brought a group of his people to combine to this global team. and he only valued those who he worked with for a long time. He didn't and never respected others' ideas and efforts and hard work. I am so so glad that I made the decision to leave there because I felt that I wouldn't have any career advancement if I stayed for 1 more day/month/year. Besides, people on this team kept leaving, mostly in newton location. people on London and Singapore side both complain communication issues a lot.

    Advice to ManagementAdvice

    go to some online/ffline management classes to learn to be more professional.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    TripAdvisor Response

    Jan 23, 2014Global Manager, Talent Acquisition

    Thanks for your feedback. As we continue to grow, we know that sometimes transitions like this can be challenging for existing team members. And, we welcome feedback to help us better manage similar ... More

  9.  

    Fun enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telesales in Oxford, England (UK)
    Current Employee - Telesales in Oxford, England (UK)

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    good pay
    good incentives
    good staff parties

    Cons

    the job's enjoyability decreases as the telesales team grows in size
    all the cons of any sales job
    being away from the HQ in London

    Advice to ManagementAdvice

    -

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 12 people found this helpful  

    if you work in a team with good managers then it's great company; if not...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TripAdvisor full-time (more than an year)

    Pros

    good benefits, provided lunches, sponsored great parties, lots of employee support.

    Cons

    it's absolutely true that who manage your team 99% decides your life at this company. If you are lucky to be in a team with good, experienced managers who know how to reward and respect employees' work, then you are happy; If you are unfortunately fall in a team that the managers are unprofessional, then you are miserable. It was so funny that my team went through a series of org change and the managers are new to the team. Since they took over, people kept leaving. What they did accordingly was to hide as much as possible the news of people leaving, instead of clearly and openly talking to current employees. And once i told that i wanted to quit, the vice president of the team stopped talking to me, pretending that i was not in existence any more. This is not mature and unprofessional and selfish and silly.

    Neutral Outlook
    Approves of CEO

    TripAdvisor Response

    Dec 5, 2013Global Manager, Talent Acquisition

    Thanks for your review. We agree that your manager hugely impacts how you feel about your job and the company overall. Given this, as we noted in an earlier response, we've worked on improving our ... More

  11. 1 person found this helpful  

    Not bad, but could do better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Oxford, England (UK)
    Current Employee - Account Manager in Oxford, England (UK)

    I have been working at TripAdvisor full-time (more than an year)

    Pros

    Good perks - healthcare, travel allowances, leisure subsidies and free fruit

    Cons

    Chaotic structure, and ongoing disconnect between project management, customer facing teams and the consumers who use their services

    Advice to ManagementAdvice

    Start seating development teams and project management teams together so that they can resolve problems on the spot and stop the culture of isolation and prioritisation that ensures that simple issues take months to resolve.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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