UMass Memorial Medical Center

  www.umassmemorialhealthcare.org
  www.umassmemorialhealthcare.org

UMass Memorial Medical Center Reviews

Updated 21 October 2014
Updated 21 October 2014
48 Reviews
2.7
48 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Eric Dickson, MD
2 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    An Organization in Transition (aka turning a ship)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Non-union Registered Nurse in Worcester, MA (US)
    Current Employee - Non-union Registered Nurse in Worcester, MA (US)

    I have been working at UMass Memorial Medical Center full-time (more than 10 years)

    Pros

    Many dedicated, long-term, employees. Workplace diversity and a variety of opportunities. World class research emerging from the affiliated medical school. Academic medical center with a (potentially) bright future. The talent within the organization is amazing. Benefit packages are second to none; truly untouchable in the market these days. The role of this organization within the surrounding community is HUGE. Many opportunities to connect with volunteer opportunities. When the organization is turned around it will return to its former glory.

    Cons

    It does feel like constant firefighting (even in replacing staff who leave- see below regarding succession planning) and the goals and "must-do" (for safety) projects get triaged and potentially lost, which contributes to the employees' frustration. Work-life balance for those who hold themselves accountable can be hard; those who see it as only a job seem to have work-life balance figured out and can walk away at the end of the day. Accountability and, occasionally, professionalism across the organization are lacking.

    Advice to ManagementAdvice

    The organization seems to lack a clear mission and vision that applies to every single employee. Current environment is lacking a sense of pride and community within the organization. Many staff feel defeated but remain committed to the cause and believe in the future of the organization. Succession planning seems nonexistent. Training opportunities exist but you have to seek them out and pursue them.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Great benefits and a wonderful new CEO!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Worcester, MA (US)
    Current Employee - Anonymous Employee in Worcester, MA (US)

    I have been working at UMass Memorial Medical Center full-time (more than 5 years)

    Pros

    Great compensation, health insurance, and 401K match. The new CEO is very inspiring and really helping to improve the culture.

    Cons

    Too many unions making it hard or impossible for managers to promote the best talent. It is a shame to promote based solely on seniority.

    Advice to ManagementAdvice

    Improve relations with the nursing unions.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Not the worst company to work for, but not the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Clerical in Worcester, MA (US)
    Current Employee - Senior Clerical in Worcester, MA (US)

    I have been working at UMass Memorial Medical Center full-time (more than 5 years)

    Pros

    Fabulous benefits. The starting pay was $20+ per hour for senior clerical workers. Furthering your education is encouraged. Should you be interested in another position within the company, you get special consideration. First two years with this company are the best.

    Cons

    After two years conditions go downhill. Criticism is offered but praise is rare. Overtime is frowned upon. You cannot work longer than your allotted hours per week. No matter how much work you have to do, you must get it done within your weekly hours. Computer problems are always something that has to be dealt with.

    Advice to ManagementAdvice

    It would greatly help if you looked for ways to boost morale. Spend some time in the trenches with the employees and get a taste of what we go through day in and day out. Revamp your IS system. Many of us are having problems several times a week. Get to know your employees better.

    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    POOR MANAGEMENT AT ITS FINEST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UMass Memorial Medical Center (more than 10 years)

    Pros

    Amazing highly intelligent medical personnel giving great care under less than optimal circumstances

    Cons

    After working at UMass Memorial for many, many years I can honestly say that management has brought this institution to its knees. The installation of several computer systems that were suppose to improve patient care have caused financial chaos, and have not improved patient care. Several different computer programs are required and none of them talk to each other. For example, one system for inpatients, one system for outpatients, one system for the ER.... and the list goes on and on. Nurses are now married to their COWS (computers on wheels) instead of providing patient care and time is taken up documenting and scanning bar codes. Computers were suppose to make life easier but UMASS MEMORIAL purchased the worst systems possible. Shame on them! There is very little recognition for doing a great job! Lots of extra and overtime because of poor staffing.

    Advice to ManagementAdvice

    Take a look at various business models who have happy employees and you may want to institute some of their ideas. A happy employee is a productive employee. Perhaps the wrong computer system was instituted and does not work successfully for such a large trauma center and should be rethought. Also, you should listen to the people who provide the care at the bedside because they are the real deal and not someone from upper level management or some consulting firm. Your decision to take away the IV Therapy team and phlebotomists will only decrease patient satisfaction and increase infections. This will not help the UMass Memorials image with the general public. Just food for thought.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Nurse Practitioner for 7 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nurse Practitioner in Worcester, MA (US)
    Current Employee - Nurse Practitioner in Worcester, MA (US)

    I have been working at UMass Memorial Medical Center full-time (more than 5 years)

    Pros

    Co-workers, access to current medical information and protocols, salary for union workers.

    Cons

    Turnover of leadership, top heavy with VP's all making too much money and getting bonuses off the work of their employees, no incentive to learn, salary for non-union employees. The union nurses get raises guaranteed raises and too many nurses take advantage of that. Union is very strong and therefore nurses get away with way too much with no consequences for their actions. Lack of respect and professionalism throughout the company. Too much favoritism, treatment among employees with the same jobs is not equal, some people required to work weekends and holidays and other are not.

    Advice to ManagementAdvice

    Listen to ideas from employees, learn the jobs of those working for you, offer more learning opportunities to those that want to learn, treat all employees equally, create job descriptions that honestly describe the position, rather than adding responsibilities (under the disguise that "things have change") after the position has been accepted.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Bad Management; Preferential treatment to Favorites

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Administrative Float in Worcester, MA (US)
    Current Employee - Medical Administrative Float in Worcester, MA (US)

    I have been working at UMass Memorial Medical Center full-time (more than 3 years)

    Pros

    Competitive pay, great benefits, wonderful colleagues who work hard and are very supportive; people who really care about their job.

    Cons

    Managers who give preferential treatment to favorites, including letting their favorites get away with pretty much anything, hiring them as managers, etc.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Very dedicated professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UMass Memorial Medical Center full-time (more than 8 years)

    Pros

    The organization is filled with committed and dedicated professionals who work tirelessly. The talent is amazing. The organizational potential untapped.

    Cons

    Unprofessional behaviors and poor performance are routinely tolerated. There is considerable infighting. There are also many silos. Both of these prevents balanced decision making.

    Advice to ManagementAdvice

    Recognize performance, hard work and outcomes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Histology in Worcester, MA (US)
    Former Employee - Histology in Worcester, MA (US)

    I worked at UMass Memorial Medical Center full-time (more than 8 years)

    Pros

    The great pay! Good benefits. Lots of patients to care for.

    Cons

    Human Resources and Management does not support the employees as advertised on their website. They will lie and make up stories to get their point across. They have the attitude of shoot through the door first and then open it to see what is on the other side, with no care or concern whose career they kill!

    Advice to ManagementAdvice

    Revamp the Human Resourses Department, from the Top down! The culture there is not one of respect for the fellow employees.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Okay if you don't want hard work to pay off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Worcester, MA (US)
    Current Employee - Anonymous Employee in Worcester, MA (US)

    I have been working at UMass Memorial Medical Center full-time

    Pros

    They offer great benefits although paid time off is earned rather than a set amount each year. The coworkers are great and make you feel like a part of the team.

    Cons

    They leave positions unfilled for way to long even if it has been posted while expected people outside of the position to pick up the slack. They allow for nepotism making it really hard to effectively work and feel like you are not being held back when supervisors are allowed to promote their significant others.

    Advice to ManagementAdvice

    Reward the people who are working hard for you day in and day out. If someone takes on all of the responsibilites of a role and does it with a smile and comes in trying to make things better for their team and management, reward that. If you say that you promote from with in, do that. If you promise a position to someone, keep them in the loop on the status of process and be honest. Stop hiring your friends and start taking care of the people who are taking care of you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Mismanaged finanically therefore they treat their employees terribly, especially the RNs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Registered Nurse in Worcester, MA (US)
    Former Employee - Registered Nurse in Worcester, MA (US)

    I worked at UMass Memorial Medical Center full-time (more than 8 years)

    Pros

    Level 1 trama center in central ma.

    Cons

    They have scaled there education back for RNs because of a lack of funds.
    They do not value their employees and are trying to pull back on benefits to save money.
    Severe micromanagement and zero autonomy. Ranked the worse Emergency Dept in the state of MA. Vascular surgery dept unsafe.
    If umass had their way they would hire uneducated individuals from 3rd world country's so they would not pay them. Equivalent to sweatshop mentality of patient care.

    Advice to ManagementAdvice

    Umass was once a fabulous hospital to work and to receive medical care. I would clean house at the very top of management before it files for chapter 11. The RNs are your #1 assets.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

UMass Memorial Medical Center Photos

www.umassmemorial.org

+ Add Photo

Work at UMass Memorial Medical Center? Share Your Experiences

UMass Memorial Medical Center

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.