USAA

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USAA Reviews

Updated 19 August 2014
Updated 19 August 2014
786 Reviews

3.5
786 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
588 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 138 reviews)

  • Work life balance is important to the company (in 34 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 90 reviews)

  • There is NO work/life balance as they would like others to believe (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Excellent place to start or settle/end; strongly consider passing if wanting to grow leadership acumen.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Discipline  in  San Antonio, TX (US)
    Current Employee - Professional Discipline in San Antonio, TX (US)

    Pros

    Honorable mission, excellent benefits, dedicated front-line employees. Unparalleled access to personal/professional development. Opportunities to (internally) career change without taking financial step backwards due to unique business model product/services mix. Great campus (San Antonio & Phoenix) with amenities (ex. onsite gyms, food courts, concierge staff for hire, day/summer child care programs, work from home options (most disciplines), non-emergency medical facilities.

    Cons

    Weak leadership, hero-culture; firefighters are revered but no true appetite for methodical solution planning and data-driven decisions. There are pockets of superior leadership but they are nearly always "tamed" or overcome by the legacy culture. Poor leadership interpretation of enterprise goals and a near non-existent strategic focus on long term impact of business decisions. Dysfunctional executive council; empire-building abounds.

    Advice to ManagementAdvice

    Middle management: treat the employees with respect ALL year not when it serves your agenda (ex. uCount survey: managers coach/recommend answers to employees and have "employee appreciation" days during the survey week). Senior management: seek to build your internal business leadership acumen as an enterprise imperative and competitive advantage; replace the reactive, near-retaliatory, approach of symptom-fixing to a structured problem-solving and strategically impactful Leadership Quality that differentiates the company from Fortune 200 peers. Aspire to build an industry reputation for developing leaders that are exportable anywhere rather than the current practice of molding management to fit into the hero-culture (see cons).

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Stable place to work, too political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer & Integrator I  in  San Antonio, TX (US)
    Current Employee - Software Developer & Integrator I in San Antonio, TX (US)

    Pros

    Pay and bonuses are a plus with nice on site amenities. Lots of opportunities to work on different technologies and teams. Flexible hours and working arrangements are available in certain areas. Generally good people to work with.

    Cons

    No defined promotion path and VERY political so if you don't like to brag, step on fellow employees, or kiss your mgrs behind then don't expect to get to a SR. Senior developers spend their days in useless meetings and perform little to no coding. Most real dev work is done by third party contractors. Your success depends on who knows your name and how much overtime you put in and no one cares about your technical abilities.

    Advice to ManagementAdvice

    Quit focusing on useless metrics about TTM and overtime and start focusing on the employees who are actually making things happen and reward them.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Great place to work with some flaws

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer & Integrator I  in  San Antonio, TX (US)
    Former Employee - Software Developer & Integrator I in San Antonio, TX (US)

    Pros

    Top-notch benefits, lots of paid time off, and they're very mindful of work/life balance. Annual holiday and performance bonuses are very generous. Management usually comes off genuinely interested in seeing you succeed, and are willing to work with you to find ways to help you advance your career in whatever way you want to go. Lots of opportunities for professional growth within the IT department -- just have to be willing to speak up and work for it.

    Cons

    Employees have been pretty vocal about an overly rigorous change release process for putting code in production, but it's only gotten worse over time; Leadership shows strong bias to preferred vendors, even when said vendor doesn't provide the best solution (IBM). Your best shot at a good raise is getting promoted...annual merit raises are there, but they're kind of a joke, and everyone knows it. Also, there's a requirement from leadership that employees are expected to work 10% overtime every week, despite being salary. From a moral standpoint, I think it's one thing to work extra if your tasks at the time demand it, but to tell me I'm expected to work an arbitrary number of hours when I'm salary is kind of ridiculous.

    Advice to ManagementAdvice

    Work on not sending mixed messages to workforce (wanting faster time to market while also wanting better quality code). If you want salaried employees to work a certain amount of overtime every week, be willing to pay them for it. Continue building on the good communication structure between management and non-management. Try to avoid falling into the shady practices of other large corporations amidst such rapid growth.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Excellent first "grown up" job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    Pros

    Excellent benefits, friendly honest people, great pay

    Cons

    Need to be available in off hours. Clocking out doesn't mean you're done. Nights and weekends when necessary

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Wonderful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  San Antonio, TX (US)
    Former Employee - Director in San Antonio, TX (US)

    Pros

    Benefits, pay and co-workers. 401K is very good too.

    Cons

    slow to change on some processes

    Advice to ManagementAdvice

    Continue to take care of members and employees. Give employees the tools they need to do their jobs.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Incredible Benefits but Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director Business Intelligence  in  San Antonio, TX (US)
    Former Employee - Director Business Intelligence in San Antonio, TX (US)

    Pros

    Incredible Benefits
    Incredible Mission - Supporting the Military
    All the needed resources to succeed once the decision has been made

    Cons

    Highly Political - It is better to get along then to deliver serious change
    Very slow to make decisions
    Seemingly accountable for everything but responsible for nothing
    Perception is everything

    Advice to ManagementAdvice

    Honest timelines and expectations are needed to understand long term success
    Growth is a challenge if you are not part of the club

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    A Great Company with a great mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor II  in  San Antonio, TX (US)
    Current Employee - Financial Advisor II in San Antonio, TX (US)

    Pros

    Solid Pay, Great Benefits, Caring atmosphere and a desire to help encourage employee growth. I have moved up many times since joining the company. The company cares about its members and employees,

    Cons

    Difficulty to transition from a phone based member contact job to a role off the phones. Politics are here as with every organization, but hard work helps you rise and make a good name for yourself, which is rewarded.

    Advice to ManagementAdvice

    Keep listening to your employees

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great! Wonderful diversity!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contractor  in  San Antonio, TX (US)
    Former Employee - Contractor in San Antonio, TX (US)

    Pros

    Benefits, teams, time-off, diversity, perks, work-life balance, and the respect people outside of USAA give you for working there.

    Cons

    There is a lot going on that sometimes you feel left out. There is a lot of work but sometimes you just feel confined.

    Advice to ManagementAdvice

    Management is pretty poor. There needs to be more team leadership skills. Needs organization and some serious people.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX (US)
    Current Employee - Anonymous Employee in San Antonio, TX (US)

    Pros

    Flexible schedule, great benefits, awesome leadership

    Cons

    Promotions are too far between due to job structure

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Some silos are great, some are terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Advisor  in  San Antonio, TX (US)
    Former Employee - Financial Advisor in San Antonio, TX (US)

    Pros

    Good benefits, the employees are passionate about what they do. Facilities are clean. There are some things that USAA does really, really well -- and hopefully you'll be a part of those divisions.

    Cons

    Some managers are simply inept and tyrannical. Military favoritism always gets in the way of good performance, so there are a lot of people who act like they're working for the government. Sometimes overly rules-based and less common-sense based, which is embarrassing when in front of the member.

    Recommends
    Neutral Outlook
    No opinion of CEO

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