USAA

www.usaa.com

USAA Reviews

Updated 25 January 2015
Updated 25 January 2015
893 Reviews
3.6
893 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
667 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 157 reviews)

  • good work life balance if you have a good/flexible manager/ good pay (in 40 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Fantastic company and people, a bit behind in technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer & Integrator I in San Antonio, TX (US)
    Current Employee - Software Developer & Integrator I in San Antonio, TX (US)

    I have been working at USAA full-time (more than 3 years)

    Pros

    Relaxed work environment, good benefits and time off, competitive pay (after annual company performance bonus). Enough employees seem to "drink the Kool-Aid" about this being the best company ever, which creates a very positive environment. They really do try to think about doing the right thing for the membership, not just looking at them as a source of revenue to squeeze.

    Cons

    Because so many employees think this is the best place ever, it can create complacency in some people. The technology is a couple years behind where it should be. Yes, it's a big company with complex systems, but I think that gets used as an excuse too often. Also, many programmers are treated too much the same without being properly trained in each specialty. For example, all Java developers write server-side code, web services, and front-end code. As a result the web services are not always well thought out and the client-side code is a mess.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Absolutely Outstanding Place To Work!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investments in Tampa, FL (US)
    Current Employee - Investments in Tampa, FL (US)

    I have been working at USAA full-time

    Pros

    I've been at USAA for about two years and have been in two of the three major areas (banking, insurance and investments) that the company offers. The facilities are excellent and everyone is very nice and easy to work with. I've heard some complaints internally about base salaries, but employees receive a company-wide, across-the-board annual bonus in February of around 15 - 18% of annual salary (the last two - albeit historic - years have been 18.8% and 18.7%) plus an 'extra paycheck' bonus around the Christmas holiday.

    The benefits package is outstanding (overly generous time off, great health/dental/vision).

    Cons

    Call center work is monotonous, no doubt about it. The Tampa, FL site is largely a call center site with some off-the-phone teams mixed in here and there. With that said, there's really no cons beside that. The only con an outsider would experience is the difficulty getting into the company in the first place. Once you're in you have one of the most secure jobs in the industry.

    Advice to ManagementAdvice

    Keep on keepin' on.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto Claims Adjuster III in Phoenix, AZ (US)
    Current Employee - Auto Claims Adjuster III in Phoenix, AZ (US)

    I have been working at USAA

    Pros

    Great pay and benefits, plenty of time off, caring leadership

    Cons

    Phone work, that's about it

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Great benefits great opportunities for all employees.

    Cons

    Can't find any other than with great company comes great employees so moving up is hard because completion is big. Not sure if that is a bad thing though.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time (more than an year)

    Pros

    Compensation is good. There is a holiday bonus every December of two weeks pay. If you meet expectations you get a year end bonus. Starbucks in every office.

    Cons

    The diversity is limited to females. Very few people of color in executive positions. The old guard rules.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor in Tampa, FL (US)
    Current Employee - Financial Advisor in Tampa, FL (US)

    I have been working at USAA

    Pros

    Great pay, great scheduling as well

    Cons

    Call Center frustrating at times

    Advice to ManagementAdvice

    No changes

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Basic call center job but with great pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Relationship Specialist in Colorado Springs, CO (US)
    Former Employee - Member Relationship Specialist in Colorado Springs, CO (US)

    I worked at USAA full-time (more than 3 years)

    Pros

    Great bonuses, high starting salary for a call center, good benefits, and the products (financial and insurance) offered are high quality, lengthy paid training, on-site daycare and fitness center.

    Cons

    Typical call center atmosphere (cubicles, quotas, micro-managing), breaks and lunches are scheduled out for you and aren't very flexible, management sometimes inaccessible.

    Advice to ManagementAdvice

    It would be wonderful if there was a way to trade breaks or lunches with others on your team when needed. There were times I needed to have a break at a certain time and was unable to schedule it accordingly, resulting in me getting reprimanded for taking a break too early or too late.

    Recommends
    Positive Outlook
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX (US)
    Current Employee - Anonymous Employee in San Antonio, TX (US)

    I have been working at USAA full-time (more than 5 years)

    Pros

    Great benefits
    Positive culture, you know you're making a difference
    Team Collaboration
    Huge yearly bonus
    Lots of potential for movement around the company
    Mangers care about the employee's career goals

    Cons

    compensation may be a bit below the national average, but after you factor in the bonus and the lower cost of living in San Antonio, it makes up for it.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    The benefits package at USAA as well as the bonuses make up a lot for the pay, even though the pay is not bad at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Agent in Tampa, FL (US)
    Current Employee - Insurance Agent in Tampa, FL (US)

    I have been working at USAA full-time (more than an year)

    Pros

    Bonuses, paid leave, paid sick leave, are many of the benefits for working for a fortune 200 company and one of the best to work for in the US

    Cons

    hours are subject to change, may have to deal with people over the phone that are not necessary nice or friendly

    Advice to ManagementAdvice

    Make set hours

    Recommends
    Positive Outlook
    Approves of CEO

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