USAA Reviews

Updated 16 April 2015
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3.7
972 Reviews
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USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
720 Ratings

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 157 reviews)

  • good work life balance if you have a good/flexible manager/ good pay (in 40 reviews)

Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Pros and Cons

Employee Reviews

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  1. Claims Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in San Antonio, TX (US)
    Former Employee - Claims Representative in San Antonio, TX (US)

    I worked at USAA

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, great training, awesome place to work.

    Cons

    There are no cons for working at USAA.

  2. Market Research Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Health Benefits, Culture, Pay, Educational Allowance,

    Cons

    Unclear career paths, work/life balance, San Antonio,

    Advice to Management

    Transparent communication, Build trust

  3. Executive management for last 14 years in IT and Operational Risk & Compliance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prior Assistant Vice President, Now Retired in San Antonio, TX (US)
    Former Employee - Prior Assistant Vice President, Now Retired in San Antonio, TX (US)

    I worked at USAA full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Incredible mission, benefits and work environment; ability to move around to various areas and grow skills/knowledge; most people helpful and team oriented; excellent training opportunities; access to latest technologies for the industry; usually able to manage own career

    Cons

    Depending on the area, work life balance can be a challenge to actually achieve; politics are normal in large companies, so learn to deal with them early;

    Advice to Management

    Keep up the good environment and help manage commitments that cause work/life balance issues!

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great benefits, but management promotions are questionable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Actuarial Analyst in San Antonio, TX (US)
    Former Employee - Actuarial Analyst in San Antonio, TX (US)

    I worked at USAA full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Amazing benefits, including on-site gyms, restaurants, and all kinds of other services. High accountability for all employees to maintain their standard of excellence. People are also usually very helpful.

    Cons

    At least in my department (actuarial), managerial promotions were based too much on tenure and not on leadership ability. The manager I had was very poor at developing people, but got promoted quite a few times. Also, management asks for feedback on their leaders but doesn't seem to follow it.

    Advice to Management

    Understand that people in managerial positions should not only be top performers, but also possess leadership abilities or potential. Don't understate the ability of developing talent.

  6. Great place to learn and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Opportunity to try new fields, learn new skills, and gain experience.

    Cons

    Employee loyalty and sacrafice has been rewarded with cutbacks, outsourcing and less experienced external hires.

    Advice to Management

    Remember the employees that helped build the company, they deserve recognition, retirement and to reap the benefits of success.

  7. adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical and Health Services Manager in San Antonio, TX (US)
    Former Employee - Medical and Health Services Manager in San Antonio, TX (US)

    I worked at USAA part-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    autonomous work schedule with built in flexibility when needed

    Cons

    lots of negotiating with customers and can be exhausting

    Advice to Management

    review salary options for promising performers

  8. Member Relationship Specialist - sales and service to new and existing members for Auto and Property insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Benefits and Bonuses, in-house conveniences such as company store and various food options. Solid training program.

    Cons

    Call center monotony, micromanagement thru countless business metrics and performance measurements, extreme competition for advancement opps, sometimes 300+ apps for 1 position.

    Advice to Management

    Less micromanaging more empowerment and encouragement to be your own person rather than being scripted and monitored

  9. customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Salary excellent and benefits are excellent

    Cons

    On the phones non stop

  10. Lead software developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Software Developer and Integrator in San Antonio, TX (US)
    Current Employee - Lead Software Developer and Integrator in San Antonio, TX (US)

    I have been working at USAA

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, culture, and pay

    Cons

    Huge company. Easy to get lost in the shuffle

  11. Helpful (4)

    Amazing company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Specialist in San Antonio, TX (US)
    Current Employee - Financial Foundations Specialist in San Antonio, TX (US)

    I have been working at USAA

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great medical benefits, 8% 401k employer match, they give you the ability to purchase pto and sell what you didnt use. Time off is somewhat flexible, annual performance bonus and Christmas bonus. They also help you pay for your education up front instead of reimbursing you at the end of the semester.

    Cons

    It is hard to move up. Many departments dont have a career pathway so apart from your title changing from associate to specialist and then to senior specialist you will remain doing the same job unless you have many years of experience in the job that you are trying to apply for. Its almost easier to quit and get hired again with a better paying job/title.

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