USAA Reviews

Updated 31 October 2014
Updated 31 October 2014
822 Reviews
3.6
822 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
618 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 152 reviews)

  • good work life balance if you have a good/flexible manager/ good pay (in 40 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 101 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Security Analyst in San Antonio, TX (US)
    Former Employee - Information Security Analyst in San Antonio, TX (US)

    I worked at USAA full-time (more than 3 years)

    Pros

    I would of never been where I am in my career if it was not for starting out at USAA in Information Security after college. Everything I learned has helped immensely, and I had some of the best team members, mentors, and managers that I could of ever asked for.

    Cons

    Only downside is the fact that it is in San Antonio, if you are wanting a family then that is great, but for young professionals, it is not that great.

    Advice to ManagementAdvice

    Continue to care about your employee's personal and career development.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Bureaucracy is always annoying, but the people are great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Intern in San Antonio, TX (US)
    Current Employee - IT Intern in San Antonio, TX (US)

    I have been working at USAA as an intern (less than an year)

    Pros

    Fantastic San Antonio campus, true culture. Wide variety of internal positions creates opportunities for advancement, switching tracks or just learning new things.

    Cons

    Can be unglamorous. Have to deal with the trappings of large companies. Company mail can take weeks to get around. Not a technology company, so technology workers may feel limited.

    Recommends
    Neutral Outlook
  3.  

    USAA is a great company to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Raleigh, NC (US)
    Former Employee - Business Analyst in Raleigh, NC (US)

    I worked at USAA full-time (more than 3 years)

    Pros

    good work life balance if you have a good/flexible manager/ good pay

    Cons

    I haven't really run into any notable cons. Only during busy season (December for us) we had to work 16 hours days

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Rewarding Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Senior Specialist in Phoenix, AZ (US)
    Current Employee - Financial Foundations Senior Specialist in Phoenix, AZ (US)

    I have been working at USAA full-time (more than 8 years)

    Pros

    Excellent pay with the opportunity to improve your career.
    Management that look at all aspects of an employee's ability to improve and hone those aspects that will increase their ability to move forward in the company.
    Free education as long as the employee is not on an improvement plan.

    Cons

    Schedules are not as flexible as some places
    Moving out to move up is a constant problem

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at USAA full-time (more than 3 years)

    Pros

    Benefits, training and education assistance.

    Cons

    None will stay here till I retire.

    Advice to ManagementAdvice

    You're the best

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    The benefits are great I like the working enviroment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Physical Security Specialist III in San Antonio, TX (US)
    Current Employee - Physical Security Specialist III in San Antonio, TX (US)

    I have been working at USAA full-time (more than an year)

    Pros

    I like my schedule as a security gaurd. I am only required to work 3, 13 hour days a week. Overtime is always available if you want to make some extra every pay period. Also for the last 10 years or so USAA has given their employees a year end bonus which makes up about 18% or so of your annual salary. They have medical, dental, vision, life insurence and other benefits that are quite good. USAA can even pay for your schooling.

    Cons

    I haven't really run into any notable cons. You are exposed to the elements throughout the year and if you live in texas you know that the summers can be brutal.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Excellent Company to serve Military Members and Families

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Adjuster in Phoenix, AZ (US)
    Current Employee - Property Adjuster in Phoenix, AZ (US)

    I have been working at USAA full-time (more than 5 years)

    Pros

    Great company and benefits, training of new employees, always satisfy the military members, great office workplace.

    Cons

    The claims department is nothing but a phone center. Most insurance companies have phone centers and allow adjusters to do tier job and adjust claim, USAA does not have a grasp on how to really adjust claims and create a customer service member based experience. You do your work and everyone else's that cannot keep up. Overworked ad underpaid.

    Advice to ManagementAdvice

    USAA needs to really look at the structure of auto and property claims compared to the competitors and industry standards. The make an adjuster feel unwelcome, unwarranted, and overworked for the pay.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Great place to work in IT if you live in San Antonio

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Developer & Integrator in San Antonio, TX (US)
    Former Employee - Senior Software Developer & Integrator in San Antonio, TX (US)

    I worked at USAA full-time (more than 5 years)

    Pros

    Work life balance is awesome here for IT workers. You can exercise during lunch, there are opportunities to work from home, plenty of vacation, excellent 401k, and great overall benefits.

    Cons

    Limited scope in job duties. Each department is so specialized that sometimes your role and job definition become limited. Its hard to see the big picture when your work is so modularized.

    Advice to ManagementAdvice

    Learn the technology within the team you manage a little better. Most managers are strictly resource managers and don't have a great deal of insight or familiarity with the actual technology being used or developed within their team. Understanding this more can help bring an appreciation and better understanding for who are actually the key performers on the team. It also helps to prioritize work loads when by getting a better understanding of the actual work required to complete a project.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    usaa is a very good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    company has a lot of benefits

    Cons

    his company is very competitive enviorment

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Mutual Fund Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mutual Fund Representative in San Antonio, TX (US)
    Former Employee - Mutual Fund Representative in San Antonio, TX (US)

    I worked at USAA full-time (more than 10 years)

    Pros

    Good company, benefits, pay, growth, gyms

    Cons

    Micro manage, management, management, management, management

    Advice to ManagementAdvice

    More positive feedback

    Recommends
    Approves of CEO

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