USAA

www.usaa.com
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USAA Reviews

Updated 4 March 2015
Updated 4 March 2015
921 Reviews
3.7
921 Reviews
Rating Trends

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USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
686 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 157 reviews)

  • good work life balance if you have a good/flexible manager/ good pay (in 40 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Professionalism at all levels and all roles

    Cons

    Overly collaborative culture can impede progress

    Advice to ManagementAdvice

    Promote your rockstars

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Excellent company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in San Antonio, TX (US)
    Former Employee - Project Manager in San Antonio, TX (US)

    I worked at USAA

    Pros

    Mission is great, people are great, work-life balance is great.

    Cons

    Leadership development is non-existent. Most development is non-existent. Senior leaders are afraid to make decisions so everyone has to approve of a course of action before proceeding which slows the entire process and frustrates the employees.

    Advice to ManagementAdvice

    Assign someone responsible for the final decision and let them make it without fear of retribution.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Member Experience Extends to Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time (more than a year)

    Pros

    Over the moon employee engagement, Superior reputation and integrity, Decision making autonomy, Decidedly important mission, National leader in military hiring practices and sharing those out with other employers, Amazing campuses including fitness, clinic, cafeterias, sport parks

    Cons

    Nope. It is a culture of open discussion which empowers the ability to uncover potential growth areas and then, we work on them as a team for the collective good of the whole. Take for example remote opportunities. USAA doesn't have a reputation for being particularly remote worker savvy, but we're working to change that and expanding the necessary capabilities to enable that growth.

    Advice to ManagementAdvice

    Keep talking to us! Stay engaged and human and continue to cast above reproach shadows of the leader for us to follow.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Not bad, not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer & Integrator I in San Antonio, TX (US)
    Former Employee - Software Developer & Integrator I in San Antonio, TX (US)

    I worked at USAA full-time (more than 3 years)

    Pros

    Good pay, easy work, big company

    Cons

    You get lost in the large company easy. Didn't really have work for a good 4 weeks

    Advice to ManagementAdvice

    Give your new hires something to do. Not just watching videos

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    If you are looking for stability, this is without a doubt, a great place to find it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Advisor in San Antonio, TX (US)
    Former Employee - Financial Advisor in San Antonio, TX (US)

    I worked at USAA full-time (more than a year)

    Pros

    The company has a mission to serve the military community and they really really work hard to do it. USAA does a great job of balancing being a big bank powerhouse, while also, trying to do what's best for it's members.

    Cons

    The culture is very conservative and there isn't a lot of room to work outside of the structure they have implemented. If you are someone who seeks flexibility and creativity, this may not be the best company for you.

    Advice to ManagementAdvice

    Keep doing what you are doing, in terms, of catering to what's right for our members. At the same time, the world is constantly changing and evolving and it's important to entertain fresh perspectives, to keep up.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Financial Foundation Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    Salary, work-life balance, annual bonus, tuition reimbursement

    Cons

    Nothing, perfect company to start and end your career

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundations Associate in Tampa, FL (US)
    Former Employee - Financial Foundations Associate in Tampa, FL (US)

    I worked at USAA full-time (more than a year)

    Pros

    Great benefits, perks, onsite cafeteria and gym

    Cons

    Few opportunities for upward movement, seniority is taken into higher consideration than experience.

    Recommends
    Positive Outlook
  9.  

    Contract Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Best Place to work in san antonio

    Cons

    HR Positions are not ava.

    Advice to ManagementAdvice

    Open more positions for contractors

    Recommends
    Positive Outlook
  10.  

    Overall good experience, depending on your job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Senior Specialist in San Antonio, TX (US)
    Current Employee - Financial Foundations Senior Specialist in San Antonio, TX (US)

    I have been working at USAA

    Pros

    Great Benefits.
    Decent pay for what I do.
    Performance bonus.
    Paid time off.
    Many on site amenities.

    Cons

    Difficult to request time off.
    Can prove to be stressful.
    Very competitive with job advancement
    outside of your current role.

    Advice to ManagementAdvice

    Be more flexible to your employees regarding schedules.
    Further mentoring and progression outside of employees' current role.
    Grant more time off the phone for projects, presentations, or training.

    Recommends
    Positive Outlook
    Approves of CEO

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