USAA

  www.usaa.com
  www.usaa.com

USAA Reviews

Updated 19 December 2014
Updated 19 December 2014
859 Reviews
3.6
859 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
647 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 157 reviews)

  • good work life balance if you have a good/flexible manager/ good pay (in 40 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Excellent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    plenty of activities for interns

    Cons

    Too many meetings. Didn't have much time to work on project

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    company to settle for
    helpful
    supportive
    learning
    good package

    Cons

    you should have good repo with clients
    shud b hard working
    good in communication

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Network Engineer in San Antonio, TX (US)
    Current Employee - Lead Network Engineer in San Antonio, TX (US)

    I have been working at USAA full-time (more than 10 years)

    Pros

    Great benefits. Interesting work. Lots of opportunities to move around if you don't like current position.

    Cons

    Beurocratic red tape as with any company

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Excellent; but.......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Risk Advisor
    Former Employee - Senior Risk Advisor

    I worked at USAA full-time (more than 8 years)

    Pros

    One of the best companies I've had the pleasure of working for these last 10 years. Benefits, pay, and mission statement are best in class. The products and services they provide to our service members are the best.

    Cons

    Too many levels of bureaucracy make it difficult to get anything done. Management is orthodox and lacks diversity.

    Advice to ManagementAdvice

    Create a culture that promotes diversity and embraces change.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Financial Foundations Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Great benefits, opportunity for advancement, many shift options

    Cons

    Low pay compared to other companies

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great company with a great mission and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in San Antonio, TX (US)
    Current Employee - Director in San Antonio, TX (US)

    I have been working at USAA full-time (more than 8 years)

    Pros

    1. Great Mission
    2. Decent pay and great benefits
    3. Employees are top of the line

    Cons

    1. For a big company, it runs with many inefficiencies
    2. Retention strategy makes it difficult to let go of underperformers
    3. Food is expensive

    Advice to ManagementAdvice

    Spend more time getting the model right.

    Recommends
    Negative Outlook
  8. 1 person found this helpful  

    Great company for its members. Great mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor III
    Current Employee - Financial Advisor III

    I have been working at USAA full-time (more than an year)

    Pros

    Steady work life balance. Good amount of vacation available. Good benefits available. Members are very receptive to advice and easy to implement action plans.

    Cons

    Expect transfers for advice on everything from debt management, mortgages, credit repair to retirement planning. All departments refer to us when they don't have the answer or just don't want to be the bearer of bad news.

    Advice to ManagementAdvice

    Reevaluate the guidelines for department referrals to increase referral quality. Most members that are bad referrals are irritated by the time they talk to advisors. Not saying all are bad I have had some really good ones. Just looking for quality increase.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    USAA - Treated me right from day one!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer III in San Antonio, TX (US)
    Current Employee - Network Engineer III in San Antonio, TX (US)

    I have been working at USAA full-time (more than an year)

    Pros

    Benefits, benefits and more benefits! Several on-site gyms, cafeterias, starbucks and company stores. Has its own medical care, pharmacy, and security. Flexible work schedules and work from home options. Education expenses for college classes or certifications. Dress code is anything from suite and tie to most recently shorts and a nice polo.

    Cons

    Quite a big learning curve when it come to culture. College hires are seen as just that, even though you may have worked several jobs before.

    Advice to ManagementAdvice

    In the military fraternization is a punishable violation of the UCMJ and reduction in rank/pay. Promote those who are deserving of the promotion. Not those whom you may have become friends with. How do you know when you promoted the wrong person...when everyone else on the team gives you a deer in the headlights look and turns to the person next to them and starts whispering.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great benefits and wonderful work environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    The benefits include good medical coverage and retirement plan that the company matches. The bonus includes an extra retirement bonus. Built for long-term employment and satisfaction.

    Cons

    Start with a lower that expected salary, but it will pick-up in the first few years. Time in position is important for promotions. This is not a company you can rise quickly, but one can move-up at a moderate pace.

    Recommends
    Positive Outlook
  11.  

    Easily one of the best companies to work for if you've been in the industry any amount of time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time (more than an year)

    Pros

    Outstanding Customer Focus
    Ethical in all that they do
    Great benefits 8% 401k Match
    Annual Performance Bonus
    Annual Holiday Bonus
    Generous time off (additional days often given around the Holidays)
    Unmatched employee appreciation and recognition in the industry
    Honorable Mission
    Outstanding leadership

    Cons

    Very discerning customers both internal and external. The companies motto is serving those who serve and they take it very seriously. There is a lot expected of each and every employee at USAA both from peers and management, and the members that we serve. USAA can be a tough place to work for someone who simply wants to go through the motions and coast, and I think that's exactly the way it should be.

    Advice to ManagementAdvice

    Gen. Robles has been an excellent leader. While I hate to see him go, I do understand that this transition is a natural part of the process. I have every confidence that the CEO-Elect will rise to tasks before him and be just as stellar of a leader as Gen. Robles was.

    Recommends
    Positive Outlook
    Approves of CEO

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