Uber Reviews

Updated 16 September 2014
Updated 16 September 2014
90 Reviews
3.2
90 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Travis Kalanick
53 Ratings

Review Highlights

Pros
  • Meeting great people, making money weekly and getting paid weekly (in 3 reviews)

  • Really great work environment and great people (in 3 reviews)


Cons
  • Also, it's true that the Uber rating system is flawed (in 10 reviews)

  • I mean being a bonified taxi driver does have it's cons like being a taxi driver picking up drunk people other than that (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Exciting, Fast-Paced & Full of Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Uber full-time for less than a year

    Pros

    1. Opportunity to build a brand
    2. Global Culture leading to a lot of learning
    3. Best of minds working together

    Cons

    1. Lots of work but then a start up demands one

    Advice to ManagementAdvice

    Keep innovating & taking the company to the vision.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    One week down, liking this

    Current Employee - Uber X Driver  in  West Chester, PA (US)
    Current Employee - Uber X Driver in West Chester, PA (US)

    I have been working at Uber full-time for less than a year

    Pros

    My schedule. I drive an Uber X. That means I get the calls for a basic car service. I can limit when I work and where I want to work.
    Customers so far have been excellent. No lie. Each one (including a pair to PHL and a group of 5 to home to crash), was polite, some even funny. It's a great way to meet people and a great way for customers to decide whether to interact or just chill and listen on my ANC headphones to their music.

    Cons

    Scared of ratings. No way to know what went wrong if the ride seemed fine. Getting dinged using stars tells me nothing at all.

    Advice to ManagementAdvice

    Give the drivers some more info. Nothing personal, just tell us, in summary, what the rating was for if a comment was left. I would have no idea how to fix anything if I do not know what IT was that went wrong for the customer.

    Better communication. Podcasts and text blasts are all well and good, but let us have some one on one time too. I'd like to meet my employer, can't see that happening.

    Recommends
  3.  

    A very good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Uber Driver  in  Atlanta, GA (US)
    Current Employee - Uber Driver in Atlanta, GA (US)

    I have been working at Uber full-time for less than a year

    Pros

    You begin making money very quickly, set your own hours, be your own boss, and meet new people every day. The software runs perfectly nearly 99% of the time and the company always has your back through whatever obstacles or issues you come across as a driver. The support team always responds to an issue within 24 hours. This is a great company to work for.

    Cons

    No benefits package for full time drivers. Where the fvck are my benefits? :P

    Advice to ManagementAdvice

    Drivers who are consistently online at least 40 hours a week inside the perimeter of Atlanta should be eligible for some type of benefits package. Without benefits, Uber doesn't feel like a real job, just something for people in between careers.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Hypergrowth company maintaing start-up culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA (US)
    Current Employee - Anonymous Employee in San Francisco, CA (US)

    I have been working at Uber full-time for less than a year

    Pros

    Hardworking people working on very impactful stuff; still in its early days and the upside is tremendous; new headquarters is very nice and offers typical tech benefits

    Cons

    Hours are pretty bad which stems from the hardworking nature of management team; small growing pains as the company doesn't have some of the processes and resources required for a more mature company

    Advice to ManagementAdvice

    Reward top performing employees; encourage people to take some time off and unwind/detach when not at work

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Incredible company! The world's best job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Representative  in  Washington, DC (US)
    Current Employee - Customer Support Representative in Washington, DC (US)

    I have been working at Uber full-time for less than a year

    Pros

    I've been at Uber for about a month now as a customer service rep. There isn't a lot of info about this new role online, so hopefully this helps! Taking this job was one of the absolute best decisions I have ever made; I get to work from home 100% of the time, I pretty much get to make my own schedule, the work is enjoyable, and management rules!

    You can really judge a company pretty heavily on how their leadership team asks, I have experienced nothing but positivity from my manager and from all of the senior people who work for corporate. Work-life balance is incredible. I finally have time to engage in my hobbies and spend time with my family. I am no longer exhausted from my daily commute when I get home! I can see myself with this company for a long time. Other perks include:

    -Occasional Uber credits for free rides
    -Uber swag
    -Weekly paychecks/direct deposit!
    -A dream schedule! Wanna work nights? Work nights! Mornings? You've got it.

    Cons

    The pros certainly outweigh the cons in my opinion, but obviously this role might not be for everyone.
    -Benefits are terrible, mainly because they're through another company.
    -Salary is a bit low and everyone is issued the same rate.
    -No paid time off, paid holidays, or vacations. Again, one downside to being apart of a brand new team.
    -Everything is done remotely from trainings to timesheet. If you aren't tech savvy this is not the job for you.

    Advice to ManagementAdvice

    Keep up the good work! Offer more opportunities for promotion/growth and please get better benefits for us :).

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Aggressive, and perhaps misdirected

    Former Employee - Recruiting Specialist  in  San Francisco, CA (US)
    Former Employee - Recruiting Specialist in San Francisco, CA (US)

    I worked at Uber as a contractor for less than a year

    Pros

    Compensation (albeit not great) and a relaxing work atmosphere add up to an attractive package, and there are nice perks like a stocked kitchen.

    Cons

    Talent development seems to be lacking as a result of young and inexperienced leadership. The internal culture is nascent at best and training is not much of a part of whatever communication structure they are promoting.

    Advice to ManagementAdvice

    Evaluate. Prioritize. Organize. Communicate.
    Uber's purpose in its surrounding economy serves as an illustration of potential for socio-economic mobility, and so it would best serve the market it has attempted to dominate with a motivation other than money. Most people will start with Uber, if they can, but long-lasting success will depend on the pervasiveness of a transparent and informative culture openly embracing a dependency on computer automation.

    Positive Outlook
    No opinion of CEO
  8. 7 people found this helpful  

    more charges to work keep coming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Uber Driver  in  Austin, TX (US)
    Current Employee - Uber Driver in Austin, TX (US)

    I have been working at Uber as a contractor for less than a year

    Pros

    can work your own schedule

    Cons

    they just added another charge of $10/week for the uber device, plus their percent

    Advice to ManagementAdvice

    take too much from the drivers, you won't have any.

    Doesn't Recommend
    Negative Outlook
  9.  

    uber partner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Uber Partner  in  Atlanta, GA (US)
    Current Employee - Uber Partner in Atlanta, GA (US)

    I have been working at Uber full-time for less than a year

    Pros

    work on your own schedule

    Cons

    to many deductible of salary by the company

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Its what you make out of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Driver  in  Los Angeles, CA (US)
    Current Employee - Driver in Los Angeles, CA (US)

    I have been working at Uber part-time for less than a year

    Pros

    Own Hours
    Decent Pay
    High Demand

    Cons

    Correct the Rating Sytsem
    Correct the Pay-Out System

    Advice to ManagementAdvice

    Change your rating service -

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    You can make money, but you have to pay attention...

    Current Employee - Uber Partner  in  Dallas, TX (US)
    Current Employee - Uber Partner in Dallas, TX (US)

    I have been working at Uber part-time for less than a year

    Pros

    "Flexibility" is the buzz word. IF you already have a main job, and just want some extra cash then UBER can be a decent opportunity. You have to work the system though. There are several expenses that people don't take into consideration which is why I recommend using UBERX to supplement your income. In a major city like Dallas there are always concerts and other opportunities to take advantage of surge pricing.

    Cons

    There is a disconnect between partners and the company. Recently they sent out an email giving drivers less than 24 hours notice to turn in their UBER phones to avoid the 10/per week charge. I have friends that drive and well all receive different text blasts and emails. I understand they are trying to stay "lean" and shaping the market as they grow but there are a lot of things that are unclear to new drivers. If you don't pay attention you can actually end up losing money. frequent short trips, and trips way out of surge areas cut on the drivers bottom line. Plus the new "discounted" rates. You can make money, but you need to pay attention.

    Advice to ManagementAdvice

    Instead of focusing on rapid expansion work on getting a solid base. Like many have said, you are going to lose good drivers to your competitors if you don't start showing a little more care/appreciation.

    Neutral Outlook
    No opinion of CEO

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