Ulta Beauty Reviews

Updated 20 October 2014
Updated 20 October 2014
766 Reviews
2.7
766 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ulta Beauty CEO Mary Dillon
Mary Dillon
140 Ratings

Review Highlights

Pros
  • The employee discount is probably one of the best perks of this position (in 59 reviews)

  • Great employee discount on product as well as salon services (in 45 reviews)


Cons
  • I don't have a very good work/life balance because I'm always at work (in 22 reviews)

  • Upper management is not always aware of activities that go on in the store (in 48 reviews)

More Highlights

Employee Reviews

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  1.  

    Overall a wonderful company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prestige Consultant in Burnsville, MN (US)
    Current Employee - Prestige Consultant in Burnsville, MN (US)

    I have been working at Ulta Beauty part-time (more than an year)

    Pros

    education on upcoming products.
    great atmosphere fast paced and great customers.

    Cons

    Promotions are a long process.
    Lots of drama, but that could be the area I'm in too.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Store Poor Salon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salon Manager in Saint Louis, MO (US)
    Current Employee - Salon Manager in Saint Louis, MO (US)

    I have been working at Ulta Beauty full-time (more than an year)

    Pros

    Gratis, education, diversity, employee discount, room for advancement

    Cons

    unrealistic expectations, poor management staff above store level

    Advice to ManagementAdvice

    Store has a great feel and vibe, great product and education Note to company you cannot run a salon as a retail store. Spend more time investing in great stylist by educating and more attainable expectations

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Absolutely HORRIBLE.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prestige Manager
    Current Employee - Prestige Manager

    I have been working at Ulta Beauty full-time (more than an year)

    Pros

    None. None. None. None. Gratis.

    Cons

    No work-life balance. Your schedule will take up your whole day. They hire people with little or no experience, who are (for lack of better words, GHETTO) that have NO respect, and let's face it the pay is awful, the moral is down, and the traffic is little to none. So if you like cleaning all day, and not doing makeup, apply at Ulta today!

    ALSO...as far as PROMOTIONS go and moving up with the company, most of the in-store managers have been there upwards of 7 years, who are still beaten out of promotions even if they are SUPER qualified.

    And the lack of HOURS to hire more people so your managers don't have to run around like exhausted unhappy chickens all day, doing everyone's job and held responsible for the ENTIRE store by themselves, booking all appointments, helping all customers, dealing with all vendors, answering all phone calls, and helping all clients. IT IS ABSOTLEY THE WORST JOB I HAVE EVER HAD.

    Advice to ManagementAdvice

    Be consistent with your troubled employees. Do not avoid it at cost of avoiding "confrontation" and making your other managers just "deal with it".

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Worst Job I've Ever Had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Advisor
    Former Employee - Beauty Advisor

    I worked at Ulta Beauty part-time (less than an year)

    Pros

    At the beginning the pros were my coworkers, managers, and the employee 25% discount. By the end of my time working there these all became cons.

    Cons

    No, I am not just a disgruntled employee who just got fired. I actually left my job on very good terms with the people I worked with. That being said...
    Management was the worst. One of my managers was bullied into resigning from her position because the others didn't like her. Her position was opened and filled by one of the favorites before any of us were told she had resigned, therefore no one was able to apply. I ended up doing only truck shipments and adsets, which was great because I absolutely hated the customers we dealt with.
    However, management is trained not to give a crap. I went to my manager explaining my husband lost his job and I really needed as many hours as she could give me. She said she'd see what she could do. I actually ended up with worse hours.
     The discount is great until you realize you could go get a full-time job somewhere that will pay you halfway decent and you'll be able to afford what you want to buy there in the first place. And yes, I agree. Some Ulta's could be great to work at and it really could just be the people. But in my opinion, the company itself is awful and doesn't care about it's lower-end staff, which is why you hear that the majority of management is completely horrible. Because they're trained that way.
    I was in this job for 11 months, staying only in hopes that it would get better, and it only ever got worse.

    Advice to ManagementAdvice

    Stop gossiping about employees and other management in general, but especially in front of employees. Practice what you preach.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Pass on this company- it's terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Dallas, TX (US)
    Former Employee - Operations Manager in Dallas, TX (US)

    I worked at Ulta Beauty full-time (more than an year)

    Pros

    Discount was good -25% on retail purchase

    Cons

    Disorganized company, never enough payroll and less than adequate training.

    Advice to ManagementAdvice

    Listen to what your team in the store ask for and tell you

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Run as far away as you can

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ulta Beauty full-time (more than an year)

    Pros

    Discount is good and the only thing that kept me here most of the time. Genuinely enjoyed working with makeup and beauty products.

    Cons

    Majority of store managers don't do anything. Associate managers are allowed to terrorize stores and micro manage everyone. No positive reinforcement or even constructive criticism. You're made to feel like you're doing a terrible job even though you're doing everything you can to not drown in all of the tasks you're faced with. District managers are nonexistent in stores and don't care about a single employee. Store policies are not followed across the board which leads to customers getting pissed off. EXTREMELY high turn over rate but corporate doesn't seem to notice and/or care. You're promised hours when you interview that you'll never actually get. Every single upper level employee is unhappy and looking for another job, which creates an unhappy work environment and affects lower level associates. There is no room to grow within this company (even though I advise against growing with this company at all) because the DMs will only give promotions to people who fit the "look" that Ulta wants and not people who will actually work hard.

    Advice to ManagementAdvice

    Actually care about what's going on in your stores. Do more than a pathetic "culture survey" (which is actually NOT anonymous like they claim it is. Your DM can see who says what. MISLEADING) and make sure your DMs are active in their stores. There are absolutely no checks and balances with this company and it allows managers to become power hungry.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Associate manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ulta Beauty full-time

    Pros

    Compensation, friendly people. Great customers

    Cons

    Very little training, high standards for appearance

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Constant chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lansing, MI (US)
    Former Employee - Anonymous Employee in Lansing, MI (US)

    I worked at Ulta Beauty part-time (less than an year)

    Pros

    Nothing was a pro with this store and company

    Cons

    Daily operations very unorganized. Did not receive proper training. Pay rates very low. Constant issues with payroll. Store Management and DM were always frantic. This Management team had a severe lack of communication which supported a catty, blame shifting, chaotic environment. DISGUSTINGLY POOR ENVIRONMENTAL STANDARDS. Company wastes SO much money: Fixtures and displays (that could be reused or sent back to corporate) were thrown out on a daily basis.
    Strangest work experience I have ever had.

    Advice to ManagementAdvice

    -Work on listening, and overall communication skills.
    -Make sure all new hires are properly and fully trained.
    -IMPLEMENT RECYCLING PROGRAM. It would benefit the environment and your company!

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Loving it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Sarasota, FL (US)
    Current Employee - Manager in Sarasota, FL (US)

    I have been working at Ulta Beauty full-time

    Pros

    Great culture, growing rapidly with lots of internal growth.

    Cons

    Operations has improved greatly but still needs more simulation.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    overall good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Greeter in Davie, FL (US)
    Current Employee - Greeter in Davie, FL (US)

    I have been working at Ulta Beauty part-time (less than an year)

    Pros

    enjoyed selling and discusing makeup and perfumes. help find the right product to help boost a womans confidence

    Cons

    pay wasnt all that great, it could have been better for the amount of work that needed to be done

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    Approves of CEO

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