Vanguard Reviews

Updated 27 September 2014
Updated 27 September 2014
688 Reviews
3.2
688 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Vanguard Chairman and CEO William McNabb
William McNabb
413 Ratings

Review Highlights

Pros
  • Work/life balance is a priority as you don't work crazy hours and get a lot of vacation time (in 111 reviews)

  • Great benefits; was able to earn MBA and CFP with full tuition reimbursement (in 61 reviews)


Cons
  • site locations offer very little job growth opportunities outside of basic call center positions (in 48 reviews)

  • Good work/life balance for some people, but not if your on the phones (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    beautiful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Executive  in  New Delhi
    Current Employee - Sales Executive in New Delhi

    I have been working at Vanguard full-time for less than a year

    Pros

    Beautiful building ... other than that not much

    Cons

    Salary pretty less...
    No growth potential

    Advice to ManagementAdvice

    nothing specific i would want to say

    Doesn't Recommend
    No opinion of CEO
  2. 5 people found this helpful  

    The right atmosphere and values for me...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard full-time for more than 5 years

    Pros

    We hear all the time about Vanguard's unique ownership structure and how that leads to low cost...Having worked for a couple of the competitors before joining Vanguard, I can't imagine going back to the traditional publicly-traded "profit at all costs" mentality. Not that Vanguard's perfect, but the stakes are too high for me to consider giving my energy and my days to a company pretending to help clients achieve financial success while working them over for every cent they can get. It may not be the right place for everyone, but in this industry, it's the only place that I feel lines up with my own values and perspective. In addition, the benefits are excellent, and I've found it to be a rewarding place to work.

    Cons

    Occasional "red-tape" -related frustrations that accompany working for such a large company...Some people in management are ineffective leaders, though that's true of every corporation.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good place to work, little chance for advancement unless located in PA.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brokerage Associate  in  Scottsdale, AZ (US)
    Former Employee - Brokerage Associate in Scottsdale, AZ (US)

    I worked at Vanguard full-time for more than a year

    Pros

    Good culture, friendly co-workers. Great brand-name work experience in financial services. Company offers ample opportunities for professional development in the form of a CFA program, CFP program, and other opportunities. Benefits and paid time off are great.

    Cons

    Below average pay for the industry. Limited career advancement opportunities, unless you are in the PA office. The positions in AZ are largely call center support roles, or supervisory roles. They are working on bringing some fund related roles to AZ, but for now the only advancement opportunity is to move into a supervisor role, or move to PA.

    Advice to ManagementAdvice

    There are many talented people in offices other than PA. You should provide more substantial opportunities to other sites, and take advantage of these individuals and their abilities.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Back Office Team Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Back Office B2B Team Leader  in  Scottsdale, AZ (US)
    Former Employee - Back Office B2B Team Leader in Scottsdale, AZ (US)

    I worked at Vanguard full-time for more than 5 years

    Pros

    Great ethical company and a very low risk environment. Easy to move laterally, which is highly encouraged, giving you great experience in different areas of the business. The benefits are excellent all around. When visiting the doctor's office, I was often told that my insurance was amazing. Time-off is ample and easy to take with little restriction (everything is PTO, no "sick days"). Overall my experience was great but I was seeking something more exciting.

    Cons

    Making any kind of procedural change is painfully slow. If you aren't willing to keep pushing hard, you won't get anything accomplished. Pay was mediocre which drove away some talented people. Though the upper management open door policy made it easy to interact with all levels, it also contributed to a lot of office politics.

    Advice to ManagementAdvice

    The decision making process is painfully slow, limiting the impact of those who really want to make a difference.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    It's pretty good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brokerage Associate  in  Scottsdale, AZ (US)
    Current Employee - Brokerage Associate in Scottsdale, AZ (US)

    I have been working at Vanguard full-time for more than 3 years

    Pros

    Very nice people. It's a company that values integrity and putting client first.

    Cons

    As it grows, there's a lot of red tape to cut through which can slow innovation.

    Sometimes the attitude and "vanguard-speak" makes me feel like I'm at a high school pep rally.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Relations Specialist  in  Scottsdale, AZ (US)
    Current Employee - Customer Relations Specialist in Scottsdale, AZ (US)

    I have been working at Vanguard full-time

    Pros

    Great environment. Vanguard supports it's employees when personal needs arise. Good benefits. Bonuses.(performance based, so salaries are lower than similar companies). Like everyone I work with - great group of people. They offer a lot of training opportunities.

    Cons

    Metrics on calls are unreasonable if you want to give excellent customer service. I won't rush anyone, I make they thoroughly understand everything we discuss. This can take awhile, especially with inexperienced investors. I know my customers appreciate it, but it does hurt my opportunities since my call times are a little longer. I also believe in helping other less experienced crew members, which adds to my call handle time as we'll. Difficult to advance...fewer jobs up the pyramid and lots of competition.

    Advice to ManagementAdvice

    Metrics should not be as important as quality customer service.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    UI Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard

    Pros

    Good work life balance. Not a lot of long hours.

    Cons

    Takes to long to use the latest technology. Technology is somewhat dated.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Relations Associate  in  Scottsdale, AZ (US)
    Current Employee - Client Relations Associate in Scottsdale, AZ (US)

    I have been working at Vanguard full-time for less than a year

    Pros

    I felt they had a very positive experience working with Vanguard. It's a great firm with excellent leadership and and a very mixture of work/life balance and support for continuing your education and networking within the company.

    Cons

    I felt the salary was far too low and the opportunities to move up in the firm were too slow. You are not given much room for creative thought or feel much ownership in improving the efficacy of the company outside of your specific role.

    Advice to ManagementAdvice

    Consider ways to retain your young workers with better salary packages and ways to increase worker satisfaction by making the work flows more dynamic to incentive them to stay with the firm.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great culture and a company on a mission for its clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard

    Pros

    Great company culture. They really care about your success and want you to develop the skills critical to success over time. Great benefits too.

    Cons

    The pay is not as great as other industry competitors.

  11.  

    Communications Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vanguard full-time

    Pros

    Communication with management and senior management is readily accessible. The company values of being an at cost provider echoes through and through making Vanguard investments cost efficient.

    Cons

    When compared to other companies in the investment industry, Vanguard has a low median salary. This is already known and Vanguard has a reputation for having low salaries.

    Advice to ManagementAdvice

    Need better compensation. If you wish to promote the best company to work for, you need to provide above average compensation. Not middle of the pack below average pay.

    Neutral Outlook
    No opinion of CEO

Vanguard Photos

Headquarters
Charlotte Campus
Scottsdale Campus
Headquarters

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