W.W. Grainger Reviews

Updated 20 September 2014
Updated 20 September 2014
530 Reviews
3.5
530 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
W.W. Grainger Chairman, President, and CEO Jim Ryan
Jim Ryan
348 Ratings

Review Highlights

Pros
  • Cohesive Strategy integrated throughout the company, Great Benefits (Profit Sharing (in 115 reviews)

  • Company strives for work/life balance and provides opportunities for growth (in 25 reviews)


Cons
  • The company projects a strong work/life balance, but in reality this is hardly the case (in 13 reviews)

  • Middle and upper management was very disappointing (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Grainger is a great company to start your sales career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Sales Representative  in  Chicago, IL (US)
    Former Employee - Territory Sales Representative in Chicago, IL (US)

    I worked at W.W. Grainger full-time for more than 3 years

    Pros

    Really solid company, with great benefits and company culture. Grainger does an excellent job of supporting their employees. Everyone is nice and friendly and easy going. There is tons of training and a high focus on career-pathing and development.

    Cons

    Base salary is really low and there are no salary increase. the longer you are in role the harder it is to make goes as they go up every year. If you do well, you will be punished the next year by having a higher sales goal, which makes it very difficult to grow your income year over year.

    The job also requires a TON of work outside of work hours if you plan on coming close to meeting goals.

    Advice to ManagementAdvice

    Pay the sales team TSR a competitive base salary, that way when sales goal increase year over year, they can afford to stay with the company.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Account Manager  in  Baltimore, MD (US)
    Current Employee - Commercial Account Manager in Baltimore, MD (US)

    I have been working at W.W. Grainger full-time for more than a year

    Pros

    Progressive, Dynamic, Aggressive, Strong, Innovative

    Cons

    Distributor, Pricing Structure, Commodity, Competition

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Typical large company politics, but a company working to constantly improve itself

    Current Employee - Commercial Account Manager  in  Chicago, IL (US)
    Current Employee - Commercial Account Manager in Chicago, IL (US)

    I have been working at W.W. Grainger full-time for more than 5 years

    Pros

    Benefits, resources, many opportunities for career growth including branching into other departments

    Cons

    COmpensation structure for sales, employee development from management

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good company, great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate  in  Detroit, MI (US)
    Current Employee - Customer Service Associate in Detroit, MI (US)

    I have been working at W.W. Grainger full-time for more than 10 years

    Pros

    Above average pay, amazing benefits, PST, stock purchases, discounts. PTO is generous and normally easy to schedule. Short term disability benefits are way better than most companies.

    Cons

    It's very hard to advance in the company if you are not looking for a sales job. Management does not always handle office conflict well or in a timely matter. Nor do they know how to accurately staff a department based on workload.

    Advice to ManagementAdvice

    Quit looking at the numbers and start actually listening to the employees doing the work. You do yearly surveys for a reason. Now start acting on the results!

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    The pay is above average for the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - On Site Service Consultant  in  Seattle, WA (US)
    Current Employee - On Site Service Consultant in Seattle, WA (US)

    I have been working at W.W. Grainger full-time for more than 5 years

    Pros

    The job security was great, we did not lay anyone off during the '07-'09 economy crisis. Profit sharing is amazing too.

    Cons

    There is not a lot of places to move up unless you want to move to Chicago and work in the corporate offices.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at W.W. Grainger

    Pros

    Great Team, easy to get along with management

    Cons

    Being understaffed could use extra people

    Advice to ManagementAdvice

    More raises

  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outbound Supervisor
    Former Employee - Outbound Supervisor

    I worked at W.W. Grainger full-time for more than a year

    Pros

    As a member of the leadership team you are given the control to over your area. The retirement that is offered is really good.

    Cons

    The pay sometimes did not match what was required.

    Advice to ManagementAdvice

    Include all levels of leadership more often.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CAM
    Current Employee - CAM

    I have been working at W.W. Grainger full-time for more than 3 years

    Pros

    Great, work-life balence, no micro-managing, amazing retirement package

    Cons

    Slow to advance, not nimble

    Advice to ManagementAdvice

    Watch pricing become more nimble

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Fantastic people make a fantastic company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at W.W. Grainger full-time for more than 5 years

    Pros

    Great people. Terrific leadership. Wonderful benefits. Limitless resources. Team culture.

    Cons

    Seem to be lacking a strategy to compete with local/regional suppliers who are offering the same products/services at a considerably lower price.

    Advice to ManagementAdvice

    How can we be more effective in capturing share of wallet at the small/mid-sized businesses where price is the overwhelming concern and the value-ads are rarely/never considered.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 6 people found this helpful  

    READ THIS! - WORK FOR BASE - NO COMMISSIONS! HIGH TURNOVER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at W.W. Grainger full-time for more than 5 years

    Pros

    Healthy financially in the stock market. Largest MRO company in the industry. Good benefits.

    Cons

    READERS BEWARE! I have read some of these reviews with high marks and I can tell you that this is not the case. Perhaps these are reviews from the entry level sales representatives who make very low salaries but are easily excited about getting an iPhone, a laptop and a company vehicle. Give them 12 months and they realize they are tired of being on a Top Ramen budget. There is an EXTREMELY high turnover rate. The common conversation amongst the ranks revolves around interviewing elsewhere or who is hiring. Sales goals are unrealistic and continue to increase every 6 months by double digits and we are not talking in the teens but much higher. Average tenure of a sales manager is 12 - 18 months. Commissions are little to none. A high pressure approach is used to push you to try to make these unrealistic numbers but you wont and with it you make no commission. To top it off, like some reviews have mentioned on this site, Grainger has an online company who sells MUCH CHEAPER than what your allowed to or forces you to discount and once again your business goes to this online store or your commission is blown! There are just too many ways you as a sales person will be blocked from being successful here. Senior Management doesn't want to hear these challenges and are only interested on how you will achieve the impossible and how Wall Street and their stakeholders relish in the profits.

    Advice to ManagementAdvice

    This company was a great company to work for. I have heard this from departing employees who spent years working here. But the company no longer does the right thing when it comes to paying commissions or setting goals for people. All we ask is that you do the right thing and make us proud of working here again and proud to refer someone to work here. At this time the message from you is that of not caring to hear our challenges and fixing a broken and unfair system.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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