Wave Broadband

www.wavebroadband.com
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Wave Broadband Reviews

Updated 1 March 2015
Updated 1 March 2015
32 Reviews
2.3
32 Reviews
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Steve Weed
15 Ratings

Employee Reviews

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  1.  

    Rewarding but challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wave Broadband full-time (more than a year)

    Pros

    Potential growth, compensation, good people that want to do a great job

    Cons

    Too many changes in senior management

    Advice to ManagementAdvice

    Share the company strategic direction with employees

    Doesn't Recommend
    Positive Outlook
  2.  

    NOC Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - NOC Analyst in Kirkland, WA (US)
    Current Employee - NOC Analyst in Kirkland, WA (US)

    I have been working at Wave Broadband

    Pros

    Teamwork, you do not stand alone in this group.

    Cons

    Though you may not stand alone you have to lean on your team to get trained at this job. The tasks presented to the WAVE noc analyst are far reaching of those from other companies, here not only do you monitor network nodes, but also email ques, Cell Towers, And all with little to no CLEAR Consistent documentation on how to handle the crises at hand.

    Advice to ManagementAdvice

    You have a great attitude that bleeds down to the rest of the company, a hard trait to find and commendable, Try to build some consistency, when acquiring new markets and staffs from those markets, have them adjust to the WAVE way, not Wave adjust to them.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Fast paced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wave Broadband full-time (more than a year)

    Pros

    If you fit the environment you will succeed. The work environment seemed to be improving steadily.

    Cons

    Lack of experience/ability from new hires/co-workers bringing more work for others.

    Advice to ManagementAdvice

    Everything seems to be moving in the right direction.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It was a great work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales Representative in Woodburn, OR (US)
    Former Employee - Outside Sales Representative in Woodburn, OR (US)

    I worked at Wave Broadband full-time (more than a year)

    Pros

    It's a great company. I loved the interaction with all the customers. I did events for Wave Broadband. I was successful
    and enjoyed my job very much.

    Cons

    The commute was a bit far. I live in Tigard, so the commute was a little farther than anticipated. Then I would drive to customers all over small towns included.

    Advice to ManagementAdvice

    They were always very on point. They ere always helping us with new technology.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Not what I want in a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Wave Broadband (more than 5 years)

    Pros

    Some OK people though few and far between

    Cons

    Favorite's are clearly played
    Mean customers
    Poor shifts
    Sub par managers are kept inspire of years of complaints
    No growth
    Belittlement in front of others
    Bad behavior ignored if person shows up on time and kinda does there job.

    Advice to ManagementAdvice

    They would not listen anyway.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Wave Broadband - Start Up after 10 Years?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wave Broadband (more than a year)

    Pros

    The people are great. Really enjoyed the teamwork, especially when focused on achieving a common goal.

    Cons

    Lack of/Zero processes. Five subsidiary companies selling against each other versus the real competition. No internal cooperation/communications.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    I love working for Wave (first real job)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Sales Representative in Kirkland, WA (US)
    Current Employee - Customer Service and Sales Representative in Kirkland, WA (US)

    I have been working at Wave Broadband full-time (more than a year)

    Pros

    It's a growing company with lots of room to improve, learn a lot and be a part of something that is getting increasingly better all the time.

    Cons

    The experience with other CSR employees 9customer service) I adore everyone. Although the training could be more expansive. There is not much guidance on how to mange your time, your work or your tasks. It's go, go, go because there is plenty to do. We simply need more people to handle the growing volume.

    Management and leads could do more. But not alone. There should be several more specialized leads. More of a Retention Team. There is only one lead, and I have yet to have a meeting with him on how to improve. Granted my scores and stats are great. But there is a lot to this position that is above me because of lack of experience.

    The resources to learn more on your own are also lacking. There is not take home resources to expand on. Even the inside databases lack information. It's either really old information to look at, or the last big email everyone received at once.

    I love working here but I hope they are open to people who have skills that could be utilized in the call center environment.

    Also, there needs to be a way to better communicate events. We're required to give feedback every day, but we aren't required or taught how to follow up on issues to retain current customers with the most current issues. Follow up trainging and resources are needed to good Customer Suppport, which we do try very hard for every day. The teams are great, we just need more. So do the leads, they need more skills and more help, and much more time to grow. They shouldn't be taking so many SUP CALLs. That is for sure... We should all work harder to resolve issues. This is not pressed in the slightest, nor are we allowed the time when the *few* of us who do try, simply are denied the necessary time. Going back to the point, that there just isn't enough poeple.

    If you want a challenge, are up for fast pace and growth opporunity working with customers and being on the computer, this job is for you. The benefits for getting your stats, meeting your goals are great. I make over $2000 a month, and earning more consistently every month for my improvement.

    Was promoted to retention after less than a year. Granted, this was a good choice for my personality/care for customers.

    Advice to ManagementAdvice

    Grow your leads to specify skills and grow the teams.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    The most unprofessional call center I've encountered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Kirkland, WA (US)
    Current Employee - Anonymous Employee in Kirkland, WA (US)

    I have been working at Wave Broadband full-time (more than a year)

    Pros

    There is free soda and tea. You can get a discounted ORCA card if needed. You get a small but regular paycheck.

    Cons

    Firstly, you need to be prepared for a high school environment. In my department, there is a lead who out loud knit-picks emails received. This lead also likes to criticize and belittle subordinates to other subordinates. One of the now former employees blew her nose very loudly (annoying yes) and the lead said, "Is there an elephant is here." Also, after helping a subordinate and he was safely back at his desk, he called the subordinated "retarded." Professionalism is not to be expected from even the directors. One of the directors likes to sing or make funny voices very loudly in the call center. That's when she is not screaming, "Roll to the next call." If you work in customer service be prepared for required overtime every week because they can't keep employees.

    The computer programs are a joke. The have one from the 1980s which they are allegedly finally going to retire. However, looking at the lousy new programs they have been launching, it's doubtful that will make much difference.

    They keep piling more and more tasks to each work group and adding more and more steps to each tasks. Efficiency is not in their vocabulary.

    Don't expect more that lateral movement in this company.

    Advice to ManagementAdvice

    Hire a consultant to teach you about efficiency, professional, and effective management because you don't have a clue.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Looked promising, but went downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Representative in Kirkland, WA (US)
    Former Employee - Tech Support Representative in Kirkland, WA (US)

    I worked at Wave Broadband full-time (more than a year)

    Pros

    Met a lot of great and helpful people, health benefits are average but are nice to have.

    Cons

    First thing is they are way too strict on tardiness in the call center. For instance, if you are more than 15 seconds late from the start of your shift, a break or lunch, you get marked for a tardy. Now if you get 3 tardies in a 1 month period of time, you loose half of your incentive bonus for the month. Which could be a loss of around $250! That is a large amount of someone's salary over a total of being late under 1 minute total for the entire month!! The next thing is there is no room to grow in your department, you start as tier 1 support, then there is tier 2 support which offers the employee zero benefits from tier 1. You get no pay raise for tier 2, you work whatever shift they give you, and you can forget having weekends off. You take phone escalations and have to deal with angry customers all day, granted you might be off the phones for an hour or so a day doing projects. But, what kind of company would offer their employees nothing for a supposed step up in rank? This company..

    The next rank after tier 2 is a team lead. You finally get a raise, and you still take phone escalations throughout the day and manage your team of tier 1 reps. Only problem is they have had zero openings for a lead in over a year, and you have around 10 tier 2 reps who probably all want the job. Not only that, they had a lead move to a different position within the company, which you would think would in turn mean an opening...wrong!! This company decides to micro manage and make someone take over his position even though they have an entire other job they have to do as a manager ( props to this guy for sticking it out) instead of trying to give the job to someone who deserves it.

    Advice to ManagementAdvice

    Stop micro managing, all it does is hurt the morale of your employees! There are a lot of good hard-working people in this company. Offer a career plan in your departments, so people can come to work each day and feel they have something to strive for. Because nobody wants to work for a place where they feel they can't grow within the company. Stop worrying about money, first thing you should worry about is your employees, not your customers. Happy employees means happy customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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