Williams-Sonoma

  www.williams-sonomainc.com
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Williams-Sonoma Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

2.9 577 reviews

43% Approve of the CEO

Williams-Sonoma President, CEO and Director Laura J. Alber

Laura J. Alber

(234 ratings)

44% of employees recommend this company to a friend

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store(in 82 reviews)

  • Best Reason to work here is the employee discount and the Sample Sales(in 50 reviews)


Cons
  • No work life balance, payroll constantly being cut some DMs had little pets who could do no wrong(in 25 reviews)

  • The current upper management does not appear to care about the employees or their customers(in 33 reviews)

577 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great products, difficult to advance

    Retail Associate (Former Employee) The Woodlands, TX (US)

    ProsThe company offers casual associates the ability to determine what days they want to work. Great employee discount and great products. People want to shop at WS so customers are generally great to deal with.

    ConsReally difficult to move up. Movement seems to be highly based on who you know not what you know. Policies are generally inconsistently enforced. Hours can be extremely unpredictable and go from excessive to nothing between December and March.

    Advice to Senior ManagementPay attention to the big picture when it comes to resources given to the store to conduct business.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    Great Experience

    Sales Associate (Current Employee) Oakbrook Terrace, IL (US)

    ProsExcellent Discount! Wide array of products for the kitchen enthusiast to learn about. Friendly coworkers. Great cross-branding with sister companies.

    ConsSome times corporate is not always in-touch with what is actually happening in the stores. They setup policies (especially return policies) and then when the associates try to abide by the policies, if the guest is not satisfied, they complain to corporate and corporate caves in and gives the customer what they want. This really makes the associates look foolish.

    Advice to Senior ManagementInvest a little time with each associate to develop their product knowledge. The more knowledgeable the associate is, the better they can sell the products to the guests.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Overall, a good company to work for

    General Manager (Current Employee) Sydney (Australia)

    ProsAllows autonomy, financially secure, well paying

    Consnot as flexible and open minded as they should be

    Advice to Senior Managementopen up to new ideas in new countries

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Lots of work with little empowerment.

    Sales Associate (Current Employee)

    ProsBest reasons to work here: discount, get to cook, create and eat and get to chat with very passionate customers.

    ConsThe cons are the workload placed on the team can be overwhelming. The company is very reactionary to business and can expect you to change directions in a very small window of time. Classic case of little hours to run the business and lots of tasks. The store systems are prehistoric and takes forever to use.

    Advice to Senior ManagementEnough with all of the tasks! Create some sort of exit strategy for old signage and paperwork. Stop being fear mongers about the competition.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    I enjoyed working here, it is a great company

    Customer Service Representative (Former Employee) Oklahoma City, OK (US)

    ProsI like talking to people and helping them decide on catalog purchases

    ConsHelping upsets customers and no managers around to ask questions to

    Advice to Senior ManagementNeed more managers available for associate questions and help

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Cool brand, needs improvement - great learning

    Assistant Buyer (Current Employee) San Francisco, CA (US)

    Prosfun products, intelligent people who have been there for a while

    Conseveryone is very stuck in their way of doing things. no one is moving forward with the marketplace. middle/senior management don't understand the workflow at the bottom of the totem pole.

    Advice to Senior Managementkeep the morale up!

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    There is a lot to learn and the training doesn't cover a great deal of it.

    Seasonal Customer Service Representative (Former Employee) Las Vegas, NV (US)

    ProsYou get a 40% discount on very popular products. Your co-workers will be more helpful than the supervisors & leads. Don't be afraid to ask absolutely anyone who's attention you can get.

    ConsI can't speak for all of the supervisors, of course. The "Seasonal" supervisor I got, for my "Seasonal" employment was the worst I've ever had. He openly criticized his wards, after he neglected to answer their questions, or give them good advise. There were a couple of other supervisors who helped me, but it just made my supervisor angry when I turned to them.

    Advice to Senior ManagementYou need to supervise your supervisors. Some are just not doing their jobs.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Nice place to work.

    Stock Associate (Former Employee) Bellevue, WA (US)

    ProsAwesome people, good physical job (Pottery Barn stock).

    Cons6am truck deliveries can be hard. As stock you sometimes have to do some things you shouldn't do like move particularly heavy furniture on your own like moving a 150 lb table on to a dolly then on to a truck or lifting an awkward 75 lb coffee table box onto a 5ft shelf. Not insane, you should just have some help which isn't always available.

    Advice to Senior ManagementKeep being awesome.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

     

    Overworked, underpaid, unappreciated, forced overtime, high stress

    Production Assistant (Former Employee) San Francisco, CA (US)

    ProsLooks good on a resume because other companies know if you can stand working there you can stand working anywhere. Otherwise no Pros.

    ConsNo personal growth, no respect for work life balance, forced overtime including weekends, forced to skip lunches. Vacations denied. Forced to come in sick as well as work overtime sick. Have to ask permission to leave every day. Oh and multiple employees cry in the bathroom, take mental leaves of absence or develop ulcers due to stress.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Seasonal Coordinator

    Seasonal Coordinator (Former Employee) Memphis, TN (US)

    ProsGreat pay, good people, good attendance policy

    ConsLong hours, poor organization, poor training, poor standards

    Advice to Senior ManagementEstablish a company culture to ensure that it doesn't feel like we are starting from the beginning each peak season.

    Yes, I would recommend this company to a friend

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