Williams-Sonoma

  www.williams-sonomainc.com
  www.williams-sonomainc.com
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Williams-Sonoma Reviews

Updated 18 September 2014
Updated 18 September 2014
615 Reviews
2.7
615 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
255 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 82 reviews)

  • Best Reason to work here is the employee discount and the Sample Sales (in 50 reviews)


Cons
  • No work life balance, payroll constantly being cut some DMs had little pets who could do no wrong (in 25 reviews)

  • The current upper management does not appear to care about the employees or their customers (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Bangalore
    Current Employee - Analyst in Bangalore

    I have been working at Williams-Sonoma full-time for less than a year

    Pros

    Good office culture, good work life

    Cons

    bad promotions, not good peer work force

    Advice to ManagementAdvice

    give chance to freshers

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Nice people, work/life balance, leadership varies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA (US)
    Current Employee - Anonymous Employee in San Francisco, CA (US)

    I have been working at Williams-Sonoma full-time for more than 3 years

    Pros

    Low politics between teams who focus on getting the work done, big company feel where there's good work/ life balance, great discount across suite of brands (includes Pottery Barn and West Elm)

    Cons

    Some units at leadership level are increasingly political, micromanagement of finances, cheap (no funds for trainings, celebrations), below market salaries and/or abyssmal bonuses, teams foster relationships amongst themselves but leadership doesn't have a people-focus to decision making

    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Seasonal Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate  in  San Francisco, CA (US)
    Current Employee - Part Time Sales Associate in San Francisco, CA (US)

    I have been working at Williams-Sonoma part-time for less than a year

    Pros

    The people were wonderful to work with and the products were mostly top of the line

    Cons

    The scheduling was a little unpredictable

    Advice to ManagementAdvice

    Corporate upper management might want to be more friendly and less intimidating to working staff and store managers

    Recommends
    Positive Outlook
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  5. 1 person found this helpful  

    Great product and benefits, direction of company sometimes off track

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Austin, TX (US)
    Former Employee - Assistant Store Manager in Austin, TX (US)

    I worked at Williams-Sonoma full-time for more than 3 years

    Pros

    Great discount, 40% off at all brands
    Great co-workers at my store
    Great benefits when I was a full-time employee
    A good part-time job during the holidays, or year-round if your store has the hours.

    Cons

    At the end, company strategy had changed, seemed to shift to a bigger focus on metrics and gathering emails and a smaller focus on providing an amazing customer experience, which is one of the things I loved about the company in the beginning. Also, unrealistic demands on store staff as far as how much could be done in the time budgeted.

    Advice to ManagementAdvice

    Remember to focus on the customers first, one of our unique features is a store staff that has stories to share and good advice to give, as well as creating a great environment. Pushing credit cards and email capture in this luxury environment is not welcoming to customers.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    Love the products but not a people first environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Alpharetta, GA (US)
    Former Employee - Sales Associate in Alpharetta, GA (US)

    I worked at Williams-Sonoma part-time for more than 5 years

    Pros

    Company gives a wonderful discount on products

    Cons

    Not a people first environment

    Doesn't Recommend
    Neutral Outlook
  7.  

    Fun, busy retail job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  Wrentham, MA (US)
    Current Employee - Associate in Wrentham, MA (US)

    I have been working at Williams-Sonoma part-time for more than a year

    Pros

    Great discount, nice people. Decent products.

    Cons

    Low salary for hard work

    Advice to ManagementAdvice

    Increase p/t wage

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Good Company to work for with great products at West Elm.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Visuals Associate  in  Palo Alto, CA (US)
    Current Employee - Part Time Visuals Associate in Palo Alto, CA (US)

    I have been working at Williams-Sonoma part-time for less than a year

    Pros

    Management Team is great. Wonderful Team and great discount. Fun place to work.

    Cons

    Street Parking at Palo Alto Store isn't so great. Closing time on weekends is slightly late. (9pm)

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great company to learn about customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Augusta, GA (US)
    Former Employee - Sales Associate in Augusta, GA (US)

    I worked at Williams-Sonoma part-time for more than 3 years

    Pros

    Company does good job polishing your CS skills. Customer base is ok. Employee discount is good.

    Cons

    Upward mobility is not based on KSA's. Pay was not competitive. Units sold per transaction was always focus so you better learn to add-on.

    Advice to ManagementAdvice

    Work on talent acquisition and stop hiring people just looking for the discount.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Sales Associate/ Home Stylist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Miami, FL (US)
    Current Employee - Anonymous Employee in Miami, FL (US)

    I have been working at Williams-Sonoma part-time

    Pros

    Fairly good pay (11/hr) for a retail store. Good incentives to keep sales associates motivated.

    Cons

    Technology is ancient.. old, slow, dial up internet. Embarrassing when placing an order for a client.

  11.  

    Tech Lead

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Pros

    discount on all brand and good work-life balance

    Cons

    retail mindset upper management still very brick and mortar. No career growth

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