Williams-Sonoma

  www.williams-sonomainc.com
  www.williams-sonomainc.com

Williams-Sonoma Reviews

Updated 29 October 2014
Updated 29 October 2014
640 Reviews
2.8
640 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
272 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 85 reviews)

  • Best Reason to work here is the employee discount and the Sample Sales (in 55 reviews)


Cons
  • Work/life balance is often unbalanced especially during the holiday seasons (in 30 reviews)

  • Upper management never visits the stores- causing a complete disconnect from stores to corporate (in 38 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    very good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Las Vegas, NV (US)
    Former Employee - Customer Service Associate in Las Vegas, NV (US)

    I worked at Williams-Sonoma full-time (more than an year)

    Pros

    Benefits good, you are like your own supervisor, people are friendly and you choose your own schedule

    Cons

    your a number not a name, strict attendance rules however understandable,

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good merchandise; easy to sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Sales Associate in Houston, TX (US)
    Current Employee - Seasonal Sales Associate in Houston, TX (US)

    I have been working at Williams-Sonoma part-time (more than 3 years)

    Pros

    Friendly associates; high quality products.

    Cons

    No benefits for part-time employees. Low tech computers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    little to no opportunity for career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time (more than 3 years)

    Pros

    great discount and amazing sample sales and silent auctions. people who really care about their products and want to make homes more beautiful. the location is great even though the building is slowly deteriorating, but there are lots of places to eat and close to embarcadero if you ever want to go for a walk.

    Cons

    inconsistent. upper management pretends to care about your career development but only really care about themselves. there is no work life balance. you put in much more than you actually get out of the position because you have no time to really enjoy your job and what you are doing.

    Advice to ManagementAdvice

    listen to the people and their suggestions/complaints.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Very engaging company, motivating and authentic. Listens to individuals and their goals and encourages teams.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Vice President in San Francisco, CA (US)
    Current Employee - Senior Vice President in San Francisco, CA (US)

    I have been working at Williams-Sonoma full-time (more than 5 years)

    Pros

    Very inspiring company, you can contribute and bring your ideas. Room to dream and grow. Honest candid feedback for your future development. You are encouraged to drive your business and are rewarded. Working here is inspiring and challenging and cutting edge for retail and ecom. You get to run your part of the business with support.

    Cons

    Moving faster than we can develop leaders. All teams must ramp up to bring along future leaders the company is young and thriving and needs innovative thinkers.

    Advice to ManagementAdvice

    Continue to seek out and ask for innovative ideas. Great company for women very supportive. Love the people first culture. Continue to push for diversity and inclusion it is a great match with company goals.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 7 people found this helpful  

    Not for the technologically inclined

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA (US)
    Former Employee - Anonymous Employee in San Francisco, CA (US)

    I worked at Williams-Sonoma full-time (less than an year)

    Pros

    Great people, good chances for movement within the company

    Cons

    They do not value technology at all. Computers that are barely held together with tape are given to new employees. Industrial printers for the design team break on an almost daily basis. They have just enough equipment to go around and no spares if things break which is all the time.

    Advice to ManagementAdvice

    invest in your company. it's hard to attract good talent when they will not get the tools to do their jobs.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Supply Chain Network Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supply Chain Network Analyst in Memphis, TN (US)
    Former Employee - Supply Chain Network Analyst in Memphis, TN (US)

    I worked at Williams-Sonoma full-time (less than an year)

    Pros

    Very good industry (supply chain) and position to be at - with much growth (domestically and internationally). Lots of chances to make a presence and create/leave a mark of your own. Overall is a great company but if you can get past the Cons, it may not be a bad idea.

    Cons

    Managers is very very bad, particularly the supply chain network expansion. It is a culture of the slaves (talk/ask/must do what ever they want). And that particular team is very non-team oriented. There are lots of opportunity for growth but why have a good opportunity for the type of work and work miserable? Is a question that only you can answer but I personally would not recommend it. Leadership is very much always in a discussion/fight (transportation and supply chain/network dept) - they do not like each other.

    Advice to ManagementAdvice

    Quite frankly - I would advise to find something that makes them happy and not make others life miserable , b/c at the moment it is obvious they are not well aligned for success. Be more open minded and not bring back the slavery (that was a thing of the past, let it go and treat people fairly). These are particular folks, not everyone so pay close attention when interviewing and ask lots of questions.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    It's only about the C-Suite and Shareholders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Williams-Sonoma full-time (more than an year)

    Pros

    Fast-paced, good product, was once a great company however has changed its philosophy over the past 3 to 5 years.
    Decent discount so that you're enticed to give back the money you've earned. Also for exempt employees the benefit package is comparable to other large organizations.

    Cons

    Extremely high staff turnover, very poor customer service/experience standards, constantly cutting payroll disregarding the customer experience entirely-company only cares about the shareholders and executive bonuses. The majority of staff are miserable unfortunately.

    Advice to ManagementAdvice

    Re-read the founder's rules.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    From Employee To Foodie

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in San Francisco, CA (US)
    Former Employee - Sales Associate in San Francisco, CA (US)

    I worked at Williams-Sonoma part-time (more than 3 years)

    Pros

    Williams-Sonoma is the mecca when it comes to food and it does so diligently by training their staff on the how-to's. I learned so much from being there, cultivating my passion for food and what to have and what not to do.

    Food bridges the gap to communication and in turn brings forever lasting friendship.

    There is so much to learn and everything is life appropriate.

    Getting to yes is their policy and it's something unique that many companies do not do.

    Cons

    It's difficult to grow in the saturated retail world. Always look for corporate or office job.

    Advice to ManagementAdvice

    There has been great and relentless members in management. All I'll say is to "always park ones ego at the door" and never bring it to work.

    Doesn't Recommend
    No opinion of CEO
  10. 3 people found this helpful  

    Great product and benefits, direction of company sometimes off track

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Austin, TX (US)
    Former Employee - Assistant Store Manager in Austin, TX (US)

    I worked at Williams-Sonoma full-time (more than 3 years)

    Pros

    Great discount, 40% off at all brands
    Great co-workers at my store
    Great benefits when I was a full-time employee
    A good part-time job during the holidays, or year-round if your store has the hours.

    Cons

    At the end, company strategy had changed, seemed to shift to a bigger focus on metrics and gathering emails and a smaller focus on providing an amazing customer experience, which is one of the things I loved about the company in the beginning. Also, unrealistic demands on store staff as far as how much could be done in the time budgeted.

    Advice to ManagementAdvice

    Remember to focus on the customers first, one of our unique features is a store staff that has stories to share and good advice to give, as well as creating a great environment. Pushing credit cards and email capture in this luxury environment is not welcoming to customers.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11.  

    Fun and generous company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator in Akron, OH (US)
    Former Employee - Coordinator in Akron, OH (US)

    I worked at Williams-Sonoma full-time (more than an year)

    Pros

    Pay, culture, leadership, perks, discounts, rewards for contests, work life balance, bonuses, fun environment, training, scheduling, diversity, atmosphere, overall a great place to work!!!

    Cons

    High end prices mean High end customers who tend to be more picky. For instance, we would have customers who obviously misused a piece of cookware that they bought 10+ years ago and expect replacement.

    Advice to ManagementAdvice

    Dont have employees shop for food off the clock, that is my only concern

    Recommends
    Approves of CEO

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