Williams-Sonoma Reviews

Updated 24 April 2015
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Employee Reviews

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  1. Customer Focused and challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    great product, customer focus, great leadership, opportunity for growth

    Cons

    work life balance, payroll to workload

  2. Helpful (1)

    This was a job that I applied for to get back into the job market after being a stay at home mom over 5 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Las Vegas, NV (US)
    Current Employee - Customer Service Associate in Las Vegas, NV (US)

    I have been working at Williams-Sonoma full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It is very easy to meet the job requirements.

    Cons

    They believe the customers more than they believe their employees.

    Advice to Management

    Go to bat for your employees and they will be there for you when you need them. Also you really need to pay your employees more!

  3. Helpful (1)

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work. Friendly managers and beautiful stores.

    Cons

    Not enough hours, open on some holidays

    Advice to Management

    More hours

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  5. Helpful (2)

    Associate Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Williams-Sonoma

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Globally recognized company. Pretty good product.

    Cons

    Very poor work environment. Expectations are unrealistic. Extremely high employee turnover. CEO and executive suite either want the culture to be as it is or are clueless. Either way it's a shame. Its once well regarded reputation as a great company and one to be a privilege to work for is tarnished due to the leadership. Do not value the customer, only their dollars. Continually (every day) asked to cut payroll often just before a shift, as soon as the employee steps through the door to start a shift or during the shift regardless of the foot traffic in the stores which is very high. Very unstable ethics. Customer complaints are numerous (just check out twitter!). Company only values shareholders and the C-Suite. The DM's VP's etc. are selected only if they can regurgitate the payroll message and don't seem to be able to offer any advice or help to the front line. It seems as if they are reading a message off a script and can't deviate from that one message! Thinkers, innovators, experienced people with emotional intelligence need not apply!

    Advice to Management

    Probably pointless until the culture is forced to change by the consumer.

  6. honest, team building, evolving, driven

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time (More than a year)

    Pros

    company discounts, great customers, innovation, paid sick days, holidays and bonuses.

    Cons

    any retail job has you working weekends, the average pay raise is around $.10-$.25, not enough most of the time.

  7. Skilled/seasoned employee feeling that my potential on what I can offer the store has been under utilized.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly staff that is always positive and happy to work with, Great products, merchandise and customer service policies. Company has other brands under its umbrella.

    Cons

    Pay is low for the amount of work that is put in some days, especially the holidays. Customers can be demanding over things that don't really matter at the end of the day.

    Advice to Management

    Daily planning could be tighter, more organized and communicated plans for daily tasks and floor sets. When one person isn't there, it doesn't mean the process should stop, there should be proactive plans at hand the day before so everyone can be on the same page and make the most of everyones efforts.

  8. As a seasonal employee, I quickly learned how to provide great customer service in a high stress environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Seattle, WA (US)
    Former Employee - Seasonal Sales Associate in Seattle, WA (US)

    I worked at Williams-Sonoma part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great discounts on products and experience in using products when making store samples.

    Cons

    Seasonal employees are not well trained, making it hard to effectively sell products.

  9. Helpful (3)

    Pottery Barn Kids

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Love the product and the discount, fun employee contests/incentives, great customer relations(long lasting)

    Cons

    No room for internal promotions/ they consistently hire from outside the company even after you have completed all/any training courses, no payroll( cut hours constantly) then you are micro managed on why you didn't do the sales, then meanwhile given outrageous visual expectations(drilling, painting, move fixtures back to the same direction has previous direction) to get done in between customers. The customers continually are allowed to recycle their worn merchandise that they have used that's 2-3 yrs old and if we say no, they complain and we get in trouble, even if you are sticking to the return policy. Low pay rate compared to other high end retailers.

    Advice to Management

    More recognition and less calling out what we need to improve on, poor upper (GM, DM) management, a lot of inner politics and favoritism.

  10. It's good for a large company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Employee in San Francisco, CA (US)
    Former Employee - IT Employee in San Francisco, CA (US)

    I worked at Williams-Sonoma full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The discount
    Pretty stress-free
    Amazingly stays pretty current on technology

    Cons

    Slow
    The quality of some of the tech staff is below-average

    Advice to Management

    None, just sell those goods

  11. Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time (More than 3 years)

    Pros

    Decent pay and benefits just an expensive place to be

    Cons

    too many people in charge and wanting to think they are in charge.

    Advice to Management

    Be more thoughtful in your approach to the business overall and eliminate the clans that rule. there are good people there but they aren't given the chance to help.

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