World Travel Holdings
3.2 of 5 63 reviews
wth.com Wilmington, MA 500 to 999 Employees

World Travel Holdings Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

3.2 63 reviews

                             

69% Approve of the CEO

World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin

Brad Tolkin

(45 ratings)

55% of employees recommend this company to a friend
63 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Plus, the majority of the company is a virtual workforce, so you can work from home"
    in 14 reviews
  • "But seriously, the best reason to work here is perhaps the people"
    in 3 reviews
Cons:
  • "There's so much this company need to improve on for their call center"
    in 4 reviews
  • "Thanks to modern technology you have access to learning tools 24/7"
    in 3 reviews
  • Show more review highlights

Reviews

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Amazing organization that cares about the employees and values your perspective

Anonymous Employee (Current Employee)

I have been working at World Travel Holdings

ProsGreat potential to earn great money, robust training program, leadership that cares and invests in the business and the people, travel perks, great work locations, alot of tenure with great opportunity to learn from others that have been in the business for a long time.

ConsIt is a seasonal business so always be prepared for a busy first quarter. Plan vacations accordingly so you can enjoy the great industry you are a part of.

Advice to Senior ManagementContinue leading the business with the passion and pride that you do. Your desire to see this business continue to succeed and grow does not go unnoticed!!

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Great place to train and learn the cruise business.

Group Sales (Current Employee)

I have been working at World Travel Holdings

ProsWork your own hours. You can earn an unlimited income however it dies take a while to build up
your sales.

ConsThe management is ok. If you do not work you do not make any money. If you have a reservation to cancel they will take the commission out of your next pay check.

Advice to Senior ManagementBe much more helpful to people who are having a difficult time making sales rather than gushing over the people that are making sales. Everyone wants to be successful.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

They don't pay well!!, the more you know they change your banding and your pay decreases

Travel Pro (Current Employee)

I have been working at World Travel Holdings

ProsTo have a job, do a couple of ship tours, eat the food on tours.....thats the only perk you'll recieve.

ConsAlot of micro managing and ass kissing, they treat you like a race horse!!! the scheduling sucks and changes every three months.

Advice to Senior ManagementThey dont pay well, the more you know about selling cruises and learn the ships. They force you to change your banding to get more commission, this is done when its the busy periods so you can think your making more money!!!....They are nothing but Hustlers!!

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

I loved it, but working virtually is difficult

Travel Pro (Former Employee)

I worked at World Travel Holdings

ProsBest health benefits I've had with any employer, amazing travel perks, solid training program, good support, ongoing training and ease in getting time off.

ConsWorking virtually I felt less recognized that I would have if I worked in an office environment. Straight out of training I was in the top 10% with my overall sales numbers but I was frustrated that there wasn't anyone I felt could truly vouch for me as an individual or could mentor me to move forward in the organization. I loved the company and was working on my MBA when I was there and I wish I had instead worked someplace that would have helped me move forward in my career. I took a few cruises and had fun though :)

Advice to Senior ManagementI think I pretty much voiced my concerns with the company. There are great people working at WTH but either working virtually wasn't for me or there is some work to be done to make virtual employees truly feel like they have the opportunity to advance their careers there.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

A good company to work for but unclear of goals and current supervisors pretend to work and do nothing.

Anonymous Employee (Current Employee)

I have been working at World Travel Holdings

ProsWorld Travel Holdings offer a decent benefit package especially decent considering today's economy. The people that work for this company are like one big family and look out for each other. I do like how instead of having to pass a customer from one department to the next we can assist a customer with Sales and Service; although, specializing in service can be lost if you are too busy trying to sell.

ConsSenior management and supervisors (not all) but quite a few should be become actors and actresses. Maybe if they actually worked and supported their teams with feedback good or bad it would help to develop skills and motivate their employees. Also, senior members ask for feedback regarding systems and ways the company may improve the overall customer experience, it goes in one ear and out the other. Why waste employee’s time asking for their feedback if they are not going to use it or at least give updates on what we've requested? There are too many members of management not working and getting paid for it.

Advice to Senior ManagementStop allowing some employees to get away with calling out all the time or coming in late all the time. It is completely and utterly shocking how someone that can never show up on time and always calls out for any excuse major or minor can be considered top three ranking on a team. Something is not right with that picture. The quality of some employees work is being overlooked because members of management are too busy showboating and pretending to work. Management, please pay better attention to your team members by reviewing their work and providing feedback. Also, tighten the reins when it comes to consistently being tardy and calling out. These actions take a toll on the rest of the team. Try actually listening to the feedback we give about the current systems and how they might be improved and please do not lose focus on specializing in quality service to our customers.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Good place to work - especially with the new management

Manager (Former Employee)
Wilmington, NC (US)

I worked at World Travel Holdings

ProsThe new management (taking company from World Travel Holdings from National Leisure Group) is very strong. There are good guys at the helm (finally).

ConsBenefits are not great. Health insurance costs a lot - they spend money on things like pet insurance ad legal insurance instead of offering better quality health care for lower premiums.

Advice to Senior ManagementInvest in a better benefits package.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

A good company to work for

Anonymous Employee (Current Employee)
Wilmington, MA (US)

I have been working at World Travel Holdings

ProsManagement encourages professional development and growth

ConsSome level of resistance to new ideas

Advice to Senior ManagementKeep the dialogue with employees open, continue to refine processes, continue to solicit new ideas and feedback

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

I like it here, you can always leave if you want to.

Anonymous Employee (Current Employee)
Virginia Beach, VA (US)

I have been working at World Travel Holdings

ProsFun environment, friendly people, new technology, not a lot of micromanagement, "breaks" are allowed whenever as long as calls are not holding, always trying to better the employees & looking for feedback

ConsI don't think there is a lot of recognition for the non sales agents. If you are not senior management, no one knows who you are or what you do. The medical plan is kind of crummy too.

Advice to Senior ManagementTake a look at your people behind the scenes. Not just "management". Some of us work long & hard hours but it goes unnoticed.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

2 people found this helpful  

World Travel Holdings is a great place to work overall

Anonymous Employee (Current Employee)
Virginia Beach, VA (US)

I have been working at World Travel Holdings

ProsIt is a great company to work. It is a solid company, even threw the recent economic times. Even though it was hard for the company to ask all except employees to take a 2 week furlough, WTH also provide a way for each employee to earn the money back. The company did their best making sure front line employees were not impacted. Definitely has some smart people that are enjoyable to work with - thumbs up here! As with most companies, there are issues. However overall it is a great company to work.
WTH does try to provide a balance between your needs and the needs of the business. Working for a Travel Company that is open 365 days a year 7 days a week, there will always be employees that are not happy. Which is very confusing to me because all the information regarding operational hours are discussed in detail during the interview process. Did they think they were above the law? I completed understood that I would be low in terms of seniority. In a sales or service environment you have to actual perform and be a team player.
It you are a hard worker, like working with good people and are able to see opportunity you will do well here. If you spend most of your time thinking it's about being the bosses’ pet and complaining you won't like it here.

ConsRecently they have employeed to many "you owe me" people. What happen to actually working towards respect and maybe opporunties would come their way.

Advice to Senior ManagementThe management team can be too reactive at times. There are company changes that occur every 6 months. This can be very hard on people to adjust too.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Fun place to work, The agents that have been around a long time LOVE TO GRIPE though!

Agent (Current Employee)
Virginia Beach, VA (US)

I have been working at World Travel Holdings

ProsIt really is a fun place to work for nice people who love the travel business. I've been impressed so far (18 months)

ConsI guess there has been a lot of change in the travel industry over the last couple years. There's been a lot of change in the WORLD over the last couple of years. The older agents (old in years with the co. not age) always gripe about it not being "like it used to be"! They havent figured it out that things change and if you can change with it you get ahead! If you can't be happy then shut up or go find another job! If they were more positive then good things be happening for them.

Advice to Senior Managementinvest in better technology

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for World Travel Holdings? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at World Travel Holdings reviews and ratings - including employee satisfaction and approval ratings for World Travel Holdings CEO Brad Tolkin. All 63 reviews are posted anonymously by World Travel Holdings employees.