Xerox
2.6 of 5 1,385 reviews
www.xerox.com Norwalk, CT 5000+ Employees

Xerox Reviews

Updated Apr 21, 2014
All Employees Current Employees Only

2.6 1,385 reviews

                             

29% Approve of the CEO

Xerox Chairman and CEO Ursula M. Burns

Ursula M. Burns

(753 ratings)

32% of employees recommend this company to a friend
1,385 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Work/Life Balance - Strict 9-5 job, with the opportunity to work from home"
    in 87 reviews
  • "Current manager is outstanding and the ability to work from home is a pleasure"
    in 44 reviews
Cons:
  • "No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE"
    in 80 reviews
  • "Most upper management have received salary increase over the last 6 years but staff has not"
    in 59 reviews
  • Show more review highlights

Reviews

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not what it once was

Anonymous Employee (Current Employee)

I have been working at Xerox full-time for more than 10 years

ProsNot in the office much

ConsThey roll out programs, software etc with out the staff trained to support them and leave the employees helpless to get their work done. No pay raises in almost a decade.

Advice to Senior ManagementStart hiring people, we are overworked, understaffed and burned out.

No, I would not recommend this company to a friend

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Wonderful Growing Experience

Anonymous Employee (Former Employee)

I worked at Xerox full-time for more than 5 years

ProsThis is a brand that commands attention and gets responses from vendors. It garners respect that is helpful when positioning a product that could otherwise be challenged.

ConsWages are not competitive and have been frozen for years for most employees. There is no plan to change that, even though the company is doing better. Cost control actions are not executed in the least painful of ways and this results in a huge company that is gushing talent.

Advice to Senior ManagementGet competitive on salary within the market. Get the right people facing the customer(s). Consolidate the leadership teams and start functioning as one company, not dozens.

Yes, I would recommend this company to a friend

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Family oriented and goal driven.

Applecare Manager (Current Employee)
Yukon, OK (US)

I have been working at Xerox full-time for more than 3 years

ProsThe people I work with

ConsBuilding is a warehouse and is not pretty.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Fantastic over the years

Director of Client Operations (Current Employee)
Los Angeles, CA (US)

I have been working at Xerox full-time for more than 10 years

ProsThe people who work at Xerox are top shelf. They care about the customers, and each other and strive to do their best. The company has a lot going for it, technology, marketing strategy and the people. If you work hard, you can go anywhere in the company.

ConsThe current Senior Management at Corporate has taken their eye off of the customer and placed it more on the Stock Market. Xerox needs to re-infuse some of our legacy culture, and pull back from just trying to cut costs and instead secure relationships between the Sales and Management team to our major clients. We need to stop breaking relationships just to try the latest approach. If Xerox moves in that direction, it will see strong growth.

Advice to Senior ManagementBring back the fun to the business, and stop cutting into the bone of the great people that work tirelessly every day to make the company the great company it has been.

Yes, I would recommend this company to a friend

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Good Company, Boring Work

Client Asset Manager (Current Employee)
Webster, NY (US)

I have been working at Xerox full-time for less than a year

ProsGreat potential for the XPS program.

ConsDisorganization in the XPS program.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Company, forever changing

Financial Analyst (Current Employee)
Webster, NY (US)

I have been working at Xerox full-time for more than 10 years

ProsGreat work life balance
Good Pay
Great people
Endless Job possibilities if desired and you work hard

ConsNo pay increases in years
No monitary reward and recognition
Continuously changing and downsizing.

Advice to Senior ManagementGet rid of CEO

Yes, I would recommend this company to a friend

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Good support from Xerox Corporation

Anonymous Employee (Current Employee)

I have been working at Xerox full-time for more than 10 years

ProsThe technology and innovation support from Xerox Corporation has been great.

ConsCurrent business services leadership requires a "makeover" to take the company to the next level of transformation. Former ACS leadership needs to retire or resign.

No, I would not recommend this company to a friend

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Xerox - Join the journey

Services Management (Current Employee)
Rochester, NY (US)

I have been working at Xerox full-time for more than 8 years

Prosgreat business education, smart colleagues, good mix of services and technology background, lots of opportunity to work virtually, visibility to lots of other clients

Consdepending on role may be limited opportunity for career advancement, traditional sales led organization which can be tough on operational leaders, tremendous change taking place as the organization shifts to services from technology

Advice to Senior Managementfocus on rewarding employees focused on adapting to change and reward critical operations roles

Yes, I would recommend this company to a friend

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25 Years with Xerox

Manager (Current Employee)
Rochester, NY (US)

I have been working at Xerox full-time for more than 10 years

ProsBrand Recognition, Global presence, Good policies and benefits, good people, Training opportunities,

ConsUndervalue employees, limited raises and bonuses, Shifting from lucrative manufacturer to much tighter profit lines in services industry. Senior managers not transformational leaders. Buinsess lines continually outsourcing and downsizing. Most 'growth' achieved through cost cutting labor force.

Advice to Senior ManagementIdentify profitable and non-profitable business lines. Get out of non-profitable lines. Eliminate bonuses for only broadband and above or share with everyone.

No, I would not recommend this company to a friend

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Xerox is a fine company to work for as long as Xerox isn't the "parent" company

Call Center Support (Current Employee)
San Jose, CA (US)

I have been working at Xerox full-time for more than a year

ProsThe Xerox reputation is being tainted by companies they own but dont monitor

ConsAs a parent company, Xerox doesnt monitor HR or other company policies

No, I would not recommend this company to a friend

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Xerox – Why Work for Us?

Why build your career at Xerox? Because every day you’ll work alongside people who are as passionate about new ideas, customer service and success as you are. In fact, this passion is at the heart of what we do… Full Overview

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