eBay Enterprise Reviews

Updated 24 April 2015
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3.0
276 Reviews
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eBay Enterprise President Craig Hayman
Craig Hayman
19 Ratings

Pros
  • Excellent work environment - It is a pleasure to be in the office, even though I can work from home (in 13 reviews)

  • Bagels on Wednesdays, Chips on Fridays (in 11 reviews)

Cons
  • Working from home should be consider to create better work/life balance (in 24 reviews)

  • no career path , no work life balance , bad senior management, instead of fixing the source of the problems they fall trying, by adding a new process (in 9 reviews)

More Pros and Cons

Employee Reviews

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  1. picker 3

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eBay Enterprise full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good work environment, decent pay

    Cons

    Get paid every 2 weeks. Peak season u work 7 days a week. 10 hour shifts. There is going to be people u dont like just like any work place. s

  2. Helpful (1)

    CSSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSSR in Melbourne, FL (US)
    Current Employee - CSSR in Melbourne, FL (US)

    I have been working at eBay Enterprise full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Benefits and great work/life balance.

    Cons

    poor pay and no advancement. Company does not help to promote from within. You basically have to leave the company and work somewhere else then reapply.

    Advice to Management

    Help advance talent from within even if it is to different parts of the company.

  3. Helpful (1)

    Satisfied with employment, but disappointed in opportunities to advance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Melbourne, FL (US)
    Current Employee - Customer Service Representative in Melbourne, FL (US)

    I have been working at eBay Enterprise full-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Good work-life balance, guaranteed hours (mostly), work at home positions, okay pay.

    Cons

    No opportunities for training and advancement. Okay pay.

    Advice to Management

    Keep your word.

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  5. Best so far in my career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at eBay Enterprise as a contractor

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Excellent benefits, culture, salary, everything

    Cons

    none at the moment as far as I can see

  6. Client Production Support Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in King of Prussia, PA (US)
    Current Employee - Anonymous Employee in King of Prussia, PA (US)

    I have been working at eBay Enterprise full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Can work from home when needed

    Cons

    Everyone's too busy to help

  7. Helpful (2)

    Wouldn't recommend.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Eau Claire, WI (US)
    Current Employee - Customer Service Representative in Eau Claire, WI (US)

    I have been working at eBay Enterprise full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits(over 100 hours of paid time off) and health insurance(very good, hard to come across). Flexible with schedules for school. Nice break room. Pretty easy work. Generous amount of sick/late days. Time+time and a half for holiday pay(×2.5)

    Cons

    Little to no room for advancement. Calls are graded with a book to the face. Benefits will likely disappear as eBay is looking to sell EBay Enterprise. No good recognition program. Questionable management. Training has little hands on practice. You'll have to start as a temp. HR can be really rude. Favoritism.

    Advice to Management

    Listen to your employees, they have a lot of good ideas as they are working directly with the customers.

  8. Helpful (1)

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Fashion- Tier I Customer Service Representative in Melbourne, FL (US)
    Current Contractor - Fashion- Tier I Customer Service Representative in Melbourne, FL (US)

    I have been working at eBay Enterprise as a contractor (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Awesome PTO - but only if you can get converted from a "temp" to a regular employee.

    Cons

    The background/credit check for conversion is insanely stringent for McDonald's-like wages. Credit check is a key component of the conversion process, but your credit has nothing to do with the benefits you are denied access to if you are not converted from a temp agency employee to an eBay employee. You are able to work as a temp for 1.5 years, taking the same sensitive financial information from customers as eBay employees, but you are excluded from PTO, raises, affordable benefits, promotions, stock sharing options, the list goes on!

    Advice to Management

    When you aren't sticking with a job because of low pay, or because of the brutal nature of being screamed at and abused by customers, you are typically doing so out of loyalty, or a happy, comfortable, and cohesive workplace. Nurturing employee morale rather than discouraging it on all fronts and at every turn will breed a much more result and customer driven workforce.

  9. Helpful (2)

    No work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Eau Claire, WI (US)
    Former Employee - Anonymous Employee in Eau Claire, WI (US)

    I worked at eBay Enterprise

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits. Nice break room. Great local IT department.

    Cons

    Pay, very arrogant leadership. HR issues.

    Advice to Management

    Listen to everyone and help. Employee engagement survey is always a "knee jerk" reaction. Senior management consistently waits for Pulse survey too see how to improve work environment, but does little to nothing to make changes and then "props" whatever changes were made like a big victory!

  10. a good place to start a career after high school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at eBay Enterprise

    Pros

    good benefits 401(k) shares employee discounts

    Cons

    hard to move up working in holidays

  11. Moving in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eBay Enterprise

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Relaxed dress code, great benefits and flexible PTO. Opportunity for exposure to numerous facets of the business in most roles, strong growth opportunity for industry growth, new top leadership has made a positive impact.

    Cons

    Management is not held accountable and changes course too often, challenges exist throughout the company due to systems issues that make tasks difficult to complete, limited opportunity for internal movement into upper management levels.

    Advice to Management

    Get in tune with the challenges faced by your employees.

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