hmv Reviews

Updated 27 August 2014
Updated 27 August 2014
27 Reviews
3.2
27 Reviews
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hmv CEO Trevor Moore
Trevor Moore
4 Ratings

Employee Reviews

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  1.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Montreal, QC (Canada)
    Former Employee - Customer Service Representative in Montreal, QC (Canada)

    I worked at hmv part-time (more than 3 years)

    Pros

    people, some of the discounts

    Cons

    never got shifts, schedules too variable and not consistent

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at hmv full-time

    Pros

    Staff, discount, range, prices great customer service

    Cons

    Not enough staff, wages, no external training

  3.  

    Constant Tasking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Toronto, ON (Canada)
    Former Employee - Assistant Manager in Toronto, ON (Canada)

    I worked at hmv full-time (more than an year)

    Pros

    Product you are selling is something people are interested in so it makes for great conversations with customers.

    Cons

    Constant tasking makes it difficult to focus on customer service, even though that is what you will be challenged on as a manager.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Friendly, enjoyable, range of duties during working day made day fly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant

    I worked at hmv part-time (less than an year)

    Pros

    Gfeat team, freedom to discuss wide range of products. Customer interaction was good.

    Cons

    Mornings could be boring as customers can come in later

    Advice to ManagementAdvice

    None

    Recommends
    No opinion of CEO
  6.  

    Fallen Giant - Still Falling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Royal Tunbridge Wells, England (UK)
    Former Employee - Anonymous Employee in Royal Tunbridge Wells, England (UK)

    I worked at hmv full-time (more than an year)

    Pros

    Relatively flexible shift pattern, staff discount on products, great camaraderie, relatively good prospects if you are willing to move to the other end of the country and are fanatical about HMV

    Cons

    Regional management live on a different planet - management visits degenerate into turning the store into an ideal homes exhibition to match the pictures in the "handbook" (right down to the sticker drawer in the stock room). Not allowed a modicum of independent thought due to aforementioned "handbook" and centralised strategies. Working for the company is akin to joining a cult, if HMV is not THE all powerful obsession in your life - then expect limited to no job progression whatsoever. If you are lucky enough to progress - be prepared to be moved at a moments notice to other stores (i.e. you work in Scotland and are promoted to assistant manager at the other end of the country) and then maybe be told three months later that store is being closed due latest re-structuring. If you are lucky enough to get onto some kind of staff training other than handbook assimilation - expect that also to be cancelled without warning - successfully entered the graduate scheme only for it to be cancelled within a month and offered an inferior training position in its place (also in turn cancelled). For a company that had such a strong market position and with employees passionate about the products they sell it is a true disappointment that this was not being capitalised by the captains running the ship. Oh and they saw Digital and Online (iTunes et al) gunning for them for a long time and left it too late.

    Advice to ManagementAdvice

    Listen to your people and allow the true talent (rather than the latest round of robots fresh out of conditioning school) to shine. Alas - too late - The ship sank last year and is now being rationalised (i.e. being gutted). A real shame for such an iconic brand.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    DIFFICULT TIMES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at hmv as a contractor (less than an year)

    Pros

    If you love music, it is an interesting place to work

    Cons

    Money difficulties
    Will it or won't it survive?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Games and Technology Seasonal Colleague

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at hmv

    Pros

    - Decent pay compared to other
    - Good if you have an interest in Tech and Games

    Cons

    - None in Particular To be Honest

    No opinion of CEO
  9.  

    Fun Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder in Toronto, ON (Canada)
    Current Employee - Key Holder in Toronto, ON (Canada)

    I have been working at hmv part-time (more than 3 years)

    Pros

    Great people, my love for music was supported, great customers, passion for what I sold

    Cons

    No room for advancement. I was with the company for 3 years, and was sent to help run other stores. I was constantly give hope that I would advance, but nothing ever came up.

    Advice to ManagementAdvice

    District Managers, Regional Managers, HO staff - Treat your store staff better. Dont take them for granted. A little encouragement goes a long way.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Bit like a Cattle market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in Warrington, North West England, England (UK)
    Former Employee - Sales Assistant in Warrington, North West England, England (UK)

    I worked at hmv full-time (more than 3 years)

    Pros

    Would like to say but Isnt any

    Cons

    Well Not the best Wages

    Advice to ManagementAdvice

    .....

    Doesn't Recommend
    Negative Outlook
  11.  

    Seasonal Customer Sales Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in Plymouth, England (UK)
    Former Employee - Sales Assistant in Plymouth, England (UK)

    I worked at hmv full-time (less than an year)

    Pros

    The working environment was really good, a lot of the employees were around my age (Early 20's), we also all had a shared interest in Film, Music and some of us games.

    Management broke the day up into hour blocks, so you could be on tills for an hour and then be on queue patrol. I think this was a good idea because it kept the day interesting and I didnt get bored doing the same job for 8 hours straight.

    There was also the opportunity for overtime. I was employed over Christmas, so I don't know how much overtime is available all year round.

    Cons

    You were constantly under pressure to push sales, I know understand this is because they were going into administration.

    Recommends
    Neutral Outlook
    No opinion of CEO

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