What does an Assistant Director, Service Delivery do?
Delivery managers are responsible for leading a team that assists clients with the setup and installation of technology tools and products. They work with stakeholders and end users to plan and configure systems, to develop solutions that will achieve needed objectives. They oversee the deployment of programs or systems, coordinating all of the parties involved to ensure a smooth process with minimal disruption. They may develop or supervise training programs to educate users, and also lead support and troubleshooting efforts.
Delivery managers generally have at least a bachelor’s degree in a business or computer science field, although comparable professional experience may be considered. These roles require strong project management abilities, and excellent written and verbal communication skills. Must have extensive hands-on experience with a range of technology tools and systems.
- Ensure on time and accurate shipping of all orders.
- Ensure team(s) maintain focus on quality and continuous delivery.
- Safely operate all the necessary equipment in work area.
- Maintain reports, records, and documentation to reflect department activities.
- Perform activities of workers in group as a backup only.
- Expected to offer depth and growth of responsibilities.
- Own the process and outcomes for resolving client issues.
- Coordinate and lead annual review meetings (onsite as needed).
- Maintain contact with client at an executive level, focusing on the strategic nature of the relationship.
- Review shipping notices, invoices, and other documents to manage priorities.
- Assist in the monitoring and scheduling of daily activities of employees.
- Verify and keep records of incoming and outgoing shipments.
- Demonstrate appropriate judgment when utilizing internal business resources to solve client needs.
- Ensure that the unit adheres to safety policies and procedures.
- Follow quality service standards and comply with procedures, rules and regulations.
- Responsible for sorting, scanning and loading product on to trucks to prepare for shipping.
- Track and escalate impediments, and manage risks and dependencies.
- Conduct regular inventory reconciliation to ensure supplies meet production goals.
- Associate's or Bachelor's Degree in engineering, business or computer science, or equivalent experience.
- Demonstrated leadership and problem solving skills.
- Prior consulting experience.
- Strict attention to detail and collaboration capabilities.
- Demonstrated time management and prioritization skills with an eye for continuous improvement.
- Confidently makes decisions .
- Has an eye for closure and renewal needs and methodologies.
Assistant Director Of Service Delivery Salaries
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Assistant Director, Service Delivery Career Path
Learn how to become an Assistant Director, Service Delivery, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Assistant Director, Service Delivery Insights
“Some groups are really great while others try to work you down to the bone which is horrible.”
“My first 6 years I would say were amazing and was the best job I had ever had.”
“Some really good people have left recently and people cannot understand why nothing was done to keep them.”
“This young lot brings in a great deal of smart work and focused efforts towards growth.”
“4. Good salary and hike based on performance and skill set rather than on years of experience.”
“garde ideas to make sure we provide the best services and keep our employees happy at the same time.”
“I have a great team and manager and feel challenged every day with my responsibilities.”
“I have the freedom to find and implement my own role and everyone is ready to listen.”
Assistant Director, Service Delivery Interviews
Frequently asked questions about the role and responsibilities of delivery managers
Delivery managers spend their workday overseeing their team and ensuring effective and efficient delivery and installation of technology products. Their most common daily tasks include leading meetings, overseeing projects to ensure they're completed on time and within budget, and resolving any problems that arise.
People with great technical, communication, and problem-solving skills will probably enjoy a career in delivery management. The pay is high and every day will be different, so the job won't feel repetitive. This career field provides frequent opportunities to be creative and innovative.
Like most jobs, there are some challenges to working as a delivery manager. If problems during delivery arise, this can be expensive for the organization, so delivery managers must resolve any problems or issues as quickly as possible in the most cost-effective manner.