What does a Banking Center Manager do?
Banking center managers oversee the daily operations for a banking center or financial services provider. They lead and supervise a team of banking associates and other staff members, and may be responsible for hiring and recruitment efforts. They play a lead role in driving sales programs and planning marketing campaigns, and may also handle PR and community relations. Managers often establish programs to educate staff and customers about financial products and services. They are accountable for ensuring staff and the facility adhere to all federal banking laws and other applicable regulations.
Banking center managers typically have a bachelor’s degree and a strong background in banking or a related financial field. They must have strong leadership skills and a focus on sales and generating revenue. These roles often require S.A.F.E. Act registration and may involve other licensing requirements, along with security clearances and background checks.
- Advise customers on products and strategies that meet their financial objectives.
- Communicate goals, plans, and assignments to achieve financial and customer service goals.
- Observe, coach and develop bankers in support of reaching performance objectives.
- Collaborate with the bank manager and teller supervisor on scheduling, hiring decisions, performance and monthly audits.
- Conduct discovery and due diligence activities with clients to meet their needs.
- Attract, retain, and enable the career development of top talent.
- Assist in overseeing the operational functions of the banking center and provide support to staff.
- Support a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients.
- Ensure necessary reconciliations and audits are completed timely and accurately.
- Actively participate in banking center meetings and one-on-one coaching sessions.
- Measure and manage sales based on daily / monthly / quarterly / annual budgeted goals.
- Assist clients with concerns or questions regarding their accounts.
- Open accounts, assist with processing and taking loan applications.
- Coordinate the implementation of national and regional sales and service initiatives.
- Develop rapport with customers, greeting customers by name, understand account ownership type and authority, being responsive and timely with correspondence and problem resolution, while displaying a caring attitude.
- Bachelor's or Graduate's Degree in accounting, business or engineering.
- Experience with applicable systems and software such as General Ledger.
- Prior experience as a consultant.
- A natural problem solver and collaborator.
- Can work with clients to help make decisions, solve problems, and with planning.
- A negotiator and critical thinker.
- Is comfortable training employees and leading teams.
Banking Center Manager Salaries near India
Average Base Pay
Banking Center Manager Career Path
Learn how to become a Banking Center Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Banking Center Manager Insights
Advanced Call Center Technologies“The work is great and enjoyable for the most part.”
Academy Bank“I started as a Personal Banker and worked up to Branch Manager in 2.5 years.”
NatWest Group“Low retail salary not great”
Royal Bank of Scotland International“Really good employers Flexible working”
NatWest Group“The people are amazing and I felt appreciated”
HSBC“Pretty good pay and year end bonus”
HSBC“Good medical benefit and bank holidays”
Wells Fargo“Work/life balance can sometimes not be great depending on your manager.”
Frequently asked questions about the role and responsibilities of a Banking Center Manager
- Sales Representative
- Sales Manager
- Customer Relations
- Branch Manager