What does a Call Center Operations Manager do?
Operations managers ensure a company or organization’s operations run smoothly and on time. They work with people, core operations, budgets, project delivery, and in company strategy. They are responsible for engaging and developing the members of the teams that they manage. Operations managers are involved in financial procedures, including invoicing. They must manage margins, costs, budgeting, and forecasting at the company.
Operations managers must match individuals to clients’ needs and balance objectives and goals equally from both sides, and they must strive to drive growth strategy and balance global needs. Sometimes they are called upon to support the production planning process or ensure key performance indicators are in place, and production targets are met. Operations managers need a minimum of a bachelor’s degree in business or management or related fields.
- Assist the Store Manager in protecting and securing all company assets, including store cash.
- Manage internal product support systems and train all staff.
- Assist the Store Manager in ensuring proper staffing coverage on a daily basis.
- Assist with all store functions and day-to-day store activities as directed by the Store Manager.
- Adhere to cash, key and dual control policies and procedures.
- Assist with merchandising and maintain, the checkout area to maximize impulse sales.
- Inventory supplies and complete restock of supplies on hand.
- Collaborate with all corporate functions to ensure program success (HR, IT, Payroll, Finance, etc).
- Provide support to the customer, including development of support automation tools.
- Apply project management to assist operational projects as assigned.
- Motivate, coach, mentor and develop frontline (hourly) staff.
- Ensure load quality, timelines, and work efficiency goals are met.
- Manage the development, tracking and reporting of annual MM/PS KPIs.
- Report all accidents and injuries in a timely manner.
- Plan, direct, control, and monitor the Operations department budget(s).
- Involved in the hiring process and customer meetings as necessary.
- Bachelor's or Graduate's Degree in business or operations management or equivalent experience.
- Excellent leadership skills.
- Good at problem solving.
- Strong attention to detail.
- Collaborate well with others.
- Focused on continuous improvement for the business and personal growth.
- Excellent critical thinking and decision making skills.
- Strong time management skills.
- Understand and is experienced in budgets and budget planning.
- Is able to multitask effectively and efficiently.
Call Center Operations Manager Salaries
Average Base Pay
Call Center Operations Manager Career Path
Learn how to become a Call Center Operations Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Call Center Operations Manager Insights
“Truly feel really lucky and excited to keep working hard alongside some of the best people I know!”
“If you are not careful it is easy to lose a good work and life balance.”
“Most of the people that work here are good people and great to work with.”
“life balance is achieved and work is not only a duty but a truly exciting journey.”
“hoc projects going on which is challenging but brings a new experience for me and develops my skills.”
“Pay and good mission (tho first contract in this field from what I was told)”
“Strong brand name Good low rise elevators and the best escalator in the market Great compensation”
“Everyone is accepted and here to support one another in getting things done right and well!”
Call Center Operations Manager Interviews
Frequently asked questions about the role and responsibilities of operations managers
The typical day of an operations manager includes management of all aspects of a business's operations, including hiring, contracting, budgeting, and scheduling. They may also implement training programs. They're in charge of optimizing the day-to-day operations of a business, ensuring the company is able to meet its goals.
The best part about being an operations manager is that it's an important position in any business, making them in demand. Their work environment is versatile and may include both office and field time. Operations managers typically work a normal business schedule but may occasionally work weekends or evenings.
Yes, the average pay for an operations manager is ₹8,20,011 per year. Highly experienced operations managers who oversee multiple locations may earn even more, up to ₹8,20,011 per year. An operations manager position can also come with other benefits like retirement or insurance.
Working as an operations manager can be stressful at times. One of the challenges of the job is that the company relies on them to ensure the company is well-staffed with qualified employees and that they have the resources they need. It can also be a rewarding career.