What does a Club Concierge do?
Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued. Concierges typically work in the hospitality industry, such as in hotels and resorts, but they may also work in hospitals, real estate offices, and more.
There is no formal education requirement for Concierges, however, a certificate or degree in a hospitality related field is often preferred. The most successful Concierges possess exceptional customer service and people skills. They are detail oriented individuals who listen well and are able to anticipate someone's needs in order to provide a wonderful customer experience.