What does a Club Concierge do?

Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued. Concierges typically work in the hospitality industry, such as in hotels and resorts, but they may also work in hospitals, real estate offices, and more.

There is no formal education requirement for Concierges, however, a certificate or degree in a hospitality related field is often preferred. The most successful Concierges possess exceptional customer service and people skills. They are detail oriented individuals who listen well and are able to anticipate someone's needs in order to provide a wonderful customer experience.

  • Answer phone an email inquiries from potential guests in a timely and respectful manner
  • Greet guests and visitors warmly and make them feel welcome and attended
  • Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
  • Receive and redirect mail, phone calls, packages, etc
  • Ensure that guest spaces and lobby are clean and tidy at all times
  • Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
  • Anticipate guests needs in order to accommodate them and provide an exceptional guest experience
  • Maintain inventory of supplies and order new stock as needed
  • 1+ years of previous customer service experience
  • Positive phone demeanor and superior written and verbal communication skills are essential
  • Must have a service oriented mindset and be capable of making every guest feel valued
  • Knowledge of basic office equipment, including printers, scanners, copiers, etc
  • Exemplify strong organizational skills and attention to detail
  • Competent working with Microsoft Office suite, including Word, Outlook and Excel
  • Possess a positive attitude and be willing to work as part of a team
  • Ability to speak a second language is an asset
  • Willing to work irregular shifts and weekends
EducationGED / High School Degree
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.4 ★
Avg. Experience0-1 Year

Club Concierge Salaries

There are no current reports for Club Concierge salaries. You can add additional job titles in your job preferences to see related salary information.

Glassdoor Estimated Salary

Club Concierge Career Path

Learn how to become a Club Concierge, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Concierge
₹5,42,333/yr
L3
Senior Concierge
No Salary Reports
L4
Lead Concierge
No Salary Reports
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Club Concierge Insights

Read what Club Concierge professionals have to say about their job experiences and view top companies for this career.
McDonald'sMcDonald's
Lobby Attendant
9 Feb 2020

“It was A Good Job When I first started My Manager Was Nice And Helpful!”

Meyer Vogl Gallery
Gallery Associate
9 Feb 2021

“They showed genuine care for my growth and happiness within my work and gave me many wonderful opportunities to succeed.”

Advocate Aurora HealthAdvocate Aurora Health
Concierge
29 Aug 2021

“There is good potential to move into other positions and they take your career interests seriously.”

PwCPwC
"myAdmin Concierge"
6 May 2020

“I was overqualified and given little opportunities to do anything at all that required using a brain.”

Dimension Development CorporationDimension Development Corporation
Lounge Attendant
8 Jul 2021

“Management coaches our Team to excel and then allows you to develop into your best.”

Mural ConsultingMural Consulting
Office 365 Concierge Team Lead
28 Jul 2021

“I didn't find the best facilities or the best training but I found what I needed.”

VIPdesk ConnectVIPdesk Connect
Concierge
8 Jun 2021

“I just thought the pay was too low for where I am in my career.”

Brandywine Senior LivingBrandywine Senior Living
Concierge
30 Jun 2021

“The people that I get to work with are the best team members in the industry.”

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Club Concierge Interviews

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