What does a Consumer Advocate do?

Consumer advocates perform tasks intended to provide relief or resolution to customers who need assistance or have had a negative experience with a business or service provider. They often play an active role in resolving grievances, mediating disputes, or addressing complaints. They may conduct investigations or perform research to discover the cause of a problem or identify the responsible parties that should be held accountable. They also frequently work to help expedite processes that have encountered delays.

Consumer advocates have at least a high school diploma, although a college degree or a diploma from a business training program is preferred. They typically have a strong background in customer service or administrative support roles. These roles require patience and determination, and advocates must be problem solvers with a dedication to customer service.

What responsibilities are common for Consumer Advocate jobs?
  • Establish, own, and analyze program level P&Ls within a segment of marketing.
  • Create new analytics around the marketing funnel and new account/balance efficiency.
  • Build robust relationships and mobilize key external partners.
  • Attract and develop diverse talent and delivering breakthrough team results.
  • Assess and determine the correct course of action for assigned cases.
  • Design, develop and maintain automated solutions for effective business validations.
  • Ensure all staff is correctly following company policies and procedures.
  • Run appropriate report(s) to monitor providers' cost, on-time and reroute performance.
  • Write and edit case studies, advocacy blog posts, and related sales enablement materials.
What are the typical qualifications for Consumer Advocate jobs?
  • Bachelor's Degree in business or computer science.
  • Strong command of English language and good communication skills.
  • Confident serving in an advocacy role.
  • Strong leadership, problem solving, and critical thinking skills
  • Proficient with Microsoft Office Suite.
Education--
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.4 ★
Avg. Experience8+ years

Consumer Advocate Salaries

There are no current reports for Consumer Advocate salaries. You can add additional job titles in your job preferences to see related salary information.

Glassdoor Estimated Salary

Consumer Advocate Career Path

Learn how to become a Consumer Advocate, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Average Years of Experience

0 - 1
37%
2 - 4
26%
5 - 7
0%
8+
37%
Not including years spent in education and/or training
See Career Path

Consumer Advocate Insights

Read what Consumer Advocate professionals have to say about their job experiences and view top companies for this career.
Americans for Democracy & Human Rights in Bahrain,
Advocacy Assistant
1 Dec 2021

“Good variety of work and great to work with team members from around the world!”

Americans for Democracy & Human Rights in Bahrain,
Advocacy Assistant
14 Apr 2021

“The internship for me was based on my future career goals and it was good ground for my career.”

TeleperformanceTeleperformance
Consumer Relations
20 Jan 2022

“The people are amazing and the support to progress and learn is the best I have ever experienced.”

UnitedHealth GroupUnitedHealth Group
Senior Customer Advocate
20 Jun 2020

“There are many opportunities to grow and I’ve learned quite a bit that will benefit my career in the future.”

Clydesdale BankClydesdale Bank
Customer Advocate
11 Aug 2021

“When working in such a large scale team there is less opportunity for career growth.”

Americans for Democracy & Human Rights in Bahrain,
Advocacy Assistant
6 Jul 2021

“Working as an Advocacy Assistant at ADHRB was a perfect opportunity to start my international career.”

TIAATIAA
Senior Customer Advocate Support Professional
30 Sept 2020

“Micromanaged and terrible calculation to earn bonus.”

Americans for Democracy & Human Rights in Bahrain,
Advocacy Assistant
17 Mar 2022

“This is my first internship where I felt I was actually doing something and this experience changed my life.”

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Consumer Advocate Interviews

Frequently asked questions about the role and responsibilities of a Consumer Advocate

The most similar professions to Consumer Advocate are:
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  • Customer Service Representative

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Consumer Advocate jobs