What does a Contact Center Manager do?

Center managers serve in a leadership role overseeing the daily operations of a facility or business location. They are accountable for enforcing health and safety guidelines and ensure the staff and facility are in compliance with all applicable local codes and federal or industry regulations. They often take a lead role in recruiting, hiring, training, and supervising personnel. Their position also includes budget management and other financial duties. Their responsibilities may also involve meeting sales, revenue, or enrollment quotas.

Center managers typically have a bachelor’s degree in a business field, along with experience at the supervisory level. These positions require strong leadership skills, and the ability to oversee many details related to all aspects of the operation. Managers must be comfortable with budget reconciliation and other accounting duties.

What responsibilities are common for Contact Center Manager jobs?
  • Ensure safety, productivity and quality in all distribution operations.
  • Provide equipment and supplies to ensure a safe environment.
  • Review work to ensure compliance with procedures and deadlines.
  • Ensure the implementation of company policies, timely and consistently.
  • Create and maintain a culture of safety.
  • Mentor, lead and train the team to optimize their development.
  • Take the lead on case management for delinquent accounts.
  • May also adjust work assignments of team members as well as perform those job tasks.
  • Make sound decisions to responsibly manage business operations (i.e.
  • Stay current on internal work processes, policies, and procedures.
  • Maintain personnel records and records of training and ensure their confidentiality.
  • Assign duties to team members to maximize service center.
  • Ability to establish department goals and objectives that support the strategic plan.
  • Follow up on leads, schedule tours and close deals.
What are the typical qualifications for Contact Center Manager jobs?
  • Bachelor's or Graduate's Degree in business, business administration, computer science, or information systems or equivalent experience.alent experience
  • A critical thinker with strict attention to detail.
  • Possesses leadership skills and dedication to continuous improvement.
  • Can problem solve using collaborative and individual assistance.
  • Comfortable making decisions and conducting incident response in a timely and professional manner.
  • A leader who is familiar with budget planning and writing protocols.
Work/Life Balance
3.3 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience0-1 Year

Contact Center Manager Salaries

Average Base Pay

₹8,30,000 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
Median: ₹8L
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Glassdoor Estimated Salary

Contact Center Manager Career Path

Learn how to become a Contact Center Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Contact Center Manager

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Contact Center Manager Insights

Read what Contact Center Manager professionals have to say about their job experiences and view top companies for this career.
Yoobee Colleges
Campus Manager
4 Oct 2022

“Yoobee really empower their teams to manage their Campuses and there is good support for both personal and career growth.”

Airport Executive
8 Sept 2021

“I got the best Team leader I am not working right now in OLA cabs but I miss my team and Team Leader”

19 Nov 2022

“If you have a good support system with your management then it is an amazing place to work.”

Fresh PrintsFresh Prints
Campus Manager
11 May 2022

“It’s a great way to earn extra cash while working your own schedule at school.”

Assistant Contact Center Manager
5 May 2023

“Salaries salaries salaries.. Salaries are better now but it was lower than the market average for the past 5”

Assistant Center Director
28 Jan 2021

“Absolutely positive working environment I honestly hated having to quit because this was by far one of my favorite places to work.”

Brain BalanceBrain Balance
Center Director
25 Jan 2022

“I love hearing from my staff members that "This is the best job iv'e ever had" It validates that we are all doing something right.”

Center Manager
29 Apr 2021

“It's such a fun and rewarding work environment.”

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Contact Center Manager Interviews

Frequently asked questions about the role and responsibilities of a Contact Center Manager

The most similar professions to Contact Center Manager are:
  • Manager
  • Regional Manager
  • General Manager
  • District Manager

Related Careers

No skills overlap
Regional Manager
No skills overlap
General Manager
No skills overlap
District Manager
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Contact Center Manager jobs