What does a Contact Center Manager do?
Center managers serve in a leadership role overseeing the daily operations of a facility or business location. They are accountable for enforcing health and safety guidelines and ensure the staff and facility are in compliance with all applicable local codes and federal or industry regulations. They often take a lead role in recruiting, hiring, training, and supervising personnel. Their position also includes budget management and other financial duties. Their responsibilities may also involve meeting sales, revenue, or enrollment quotas.
Center managers typically have a bachelor’s degree in a business field, along with experience at the supervisory level. These positions require strong leadership skills, and the ability to oversee many details related to all aspects of the operation. Managers must be comfortable with budget reconciliation and other accounting duties.
- Ensure safety, productivity and quality in all distribution operations.
- Provide equipment and supplies to ensure a safe environment.
- Review work to ensure compliance with procedures and deadlines.
- Ensure the implementation of company policies, timely and consistently.
- Create and maintain a culture of safety.
- Mentor, lead and train the team to optimize their development.
- Take the lead on case management for delinquent accounts.
- May also adjust work assignments of team members as well as perform those job tasks.
- Make sound decisions to responsibly manage business operations (i.e.
- Stay current on internal work processes, policies, and procedures.
- Maintain personnel records and records of training and ensure their confidentiality.
- Assign duties to team members to maximize service center.
- Ability to establish department goals and objectives that support the strategic plan.
- Follow up on leads, schedule tours and close deals.
- Bachelor's or Graduate's Degree in business, business administration, computer science, or information systems or equivalent experience.alent experience
- A critical thinker with strict attention to detail.
- Possesses leadership skills and dedication to continuous improvement.
- Can problem solve using collaborative and individual assistance.
- Comfortable making decisions and conducting incident response in a timely and professional manner.
- A leader who is familiar with budget planning and writing protocols.
Contact Center Manager Salaries
Average Base Pay
Contact Center Manager Career Path
Learn how to become a Contact Center Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Contact Center Manager Insights
“Yoobee really empower their teams to manage their Campuses and there is good support for both personal and career growth.”
Ola“I got the best Team leader I am not working right now in OLA cabs but I miss my team and Team Leader”
Walmart“If you have a good support system with your management then it is an amazing place to work.”
Fresh Prints“It’s a great way to earn extra cash while working your own schedule at school.”
Teleperformance“Salaries salaries salaries.. Salaries are better now but it was lower than the market average for the past 5”
Mathnasium“Absolutely positive working environment I honestly hated having to quit because this was by far one of my favorite places to work.”
Brain Balance“I love hearing from my staff members that "This is the best job iv'e ever had" It validates that we are all doing something right.”
USO“It's such a fun and rewarding work environment.”
Frequently asked questions about the role and responsibilities of a Contact Center Manager
- Manager
- Regional Manager
- General Manager
- District Manager