What does a Customer Care Executive do?
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative.
The skills needed to be a successful customer service representative include: strong communication skills, customer service system experience, and time management and interpersonal skills.
Customer Care Executive Salaries
Average Base Pay
Customer Care Executive Career Path
Learn how to become a Customer Care Executive, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Customer Care Executive Insights
McDonald's“I enjoyed working there it was a nice and easy job with good hours and got to meet nice people”
“This was the best job I ever had the owners were super supportive and encouraging and help me grow”
Axess Law“Katherine is the best manager I ever had and Lena is so Cool and Awesome!”
“Dr.Saggu was really nice and wonderful to work with provided many opportunities to learn from.”
PureB2B“It made my first day very easy and not scary because I already met my team.”
Tesco“the hourly pay at tesco is good and the way the look after colleges is great.”
GameStop