What does an Associate Customer Service Representative do?
A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. A proactive customer service associate will anticipate customer questions and familiarize themselves with products and services to offer the best recommendations.
Customer service associate jobs require a high school diploma or the equivalent. Customer service Associate's may be expected to use customer-relationship management (CRM) software to monitor customer interactions and data, to create automated marketing and customer support communications, and to organize vendor relationships. They will also need to participate in regular training activities to stay current with industry best practices and company policies. Strong interpersonal skills and the ability to use positive language with clients are important requirements for this dynamic role.
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