What does a Functional Analyst do?

Functional analysts provide advice and fact-based assessments related to technological tools or programs and their ability to solve particular business needs. They generally specialize in a certain product line or type of technology. They evaluate the needs and objectives of an organization or client, and offer guidance as to the best solutions to accomplish those outcomes. They often employ data analytics and research to provide recommendations and design configurations.

Functional analysts typically have a bachelor’s degree in a computer science field. They have a background in software development, tech support, or a technology integration role. They must have in-depth expertise of the programs and systems in their specialty area, and be knowledgeable about the process of integrating various tools to work together. These roles require excellent communication skills and analytical abilities.

What responsibilities are common for Functional Analyst jobs?
  • Respond to and resolve system failures and performance issues.
  • Appropriately communicate project status, escalate issues, and manage timelines and action items.
  • Act as an advocate for the client.
  • Support clients on CRM standards and prepare them for using their CRM solution by setting training programs and redefining new roles and responsibilities.
  • Analyze customers' business requirements and tailor the use of the system to meet those objectives.
  • Manage communications, scheduling, and logistics for ERP specific projects.
  • Actively drive issue resolution and closely monitor its progress.
  • Collaborate with vendor support on the resolution applications issues and system problems.
  • Design, develop, and produce detailed, standard and ad hoc reports.
  • Participate in pre-sales activities and internal initiatives as required.
  • Prepare design documents and other technical documentation to support the business application.
  • Communicate with external vendors and conduct joint solution review.
  • Demonstrated ability to review analytic products for cogent arguments, tradecraft standards, and adequate support for conclusions. routinely tests analytic rigor of analytic products.
  • Recommend and implement effective uses of technology to support these processes.
  • Develop, document, and maintain best practices, project standards, procedures, application, quality objectives and 'lessons learned', including metrics for assess.
  • Analyze, design, construct, test, and implement system or application enhancements.
  • Guide technical team to deliver a flexible and scalable solution.
  • Ensure instructional materials are accurate. Provide subject matter expertise and support for end user training delivery.
  • Resolve complex customer issues by recommend and implementing solutions.
What are the typical qualifications for Functional Analyst jobs?
  • Bachelor's or Graduate's Degree in business, computer science, information systems or information technology, or equivalent experience.
  • Experience with Oracle Applications, ipps-a, Golive, Agile, SAP Functional, SQL, Cloud, and D365 systems and software.
  • Leadership and problem solving skills.
  • Fluent in business process analysis and software development life cycles.
  • Can collaborate with others for tasks and projects.
  • Experience with General Ledger.
  • Demonstrated skill with scripting and interfaces.
Work/Life Balance
3.7 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience2-4 years

Functional Analyst Salaries

Average Base Pay

₹6,97,461 /yr
Same as national average
Not including cash compensation
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Median: ₹7L
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Glassdoor Estimated Salary

Functional Analyst Career Path

Learn how to become a Functional Analyst, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Average Years of Experience

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training
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Functional Analyst Insights

Read what Functional Analyst professionals have to say about their job experiences and view top companies for this career.
Enabling Function
24 Aug 2020

“The people I work with are friendly and really want to create a difference in the way we work and support our customers.”

Function Leader
24 Jul 2020

“Opportunities to grow in your career and work with aspiring minds as well as enthusiastic youth is abundant.”

Dun & BradstreetDun & Bradstreet
Functional Leader
30 Sept 2020

“I have had the opportunity to grow my career and have had 4 different roles during my tenure.”

Griffith UniversityGriffith University
Functional Analyst
20 Jan 2022

“good work and life balance”

City of Tshwane City of Tshwane
Functional Head
6 Sept 2021

“No career advancement and development”

Blue YonderBlue Yonder
Functional Analyst
29 Mar 2021


Value CreedValue Creed
Senior Functional Analyst
2 May 2022

“1. Offers excellent opportunity to work and develop one's leadership skill”

Senior Functional Analyst
13 Jan 2022

“Don't receive the best holiday and PTO benefits.”

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Functional Analyst Interviews

Frequently asked questions about the role and responsibilities of a Functional Analyst

The most similar professions to Functional Analyst are:
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  • Information Technology Manager
  • Systems Analyst

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Functional Analyst jobs