What does a Guest Services do?
The Guest Services Representative will ensure the guests have a great experience. You will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved. You will undergo product knowledge training about the facilities and its amenities to address guest questions
The ideal guest service representative will have a GED or H.S. diploma, required but an Associate's degree in business administration is preferred. This candidate will have 2+ years of experience in a customer service role and have experience using a multi-line office phone, computer and other office technology. Proficiency with Microsoft Office Applications is required.
- Act as the first point of contact for guest information
- Address and document guest concerns in the database
- Achieve amicable resolution to guest concerns
- Coordinate with other departments to address guest concerns
- Update guest records
- Problem-solve to achieve guest resolution
- Complete product knowledge training to answer guest questions
- Promote facilities amenities and activities
- Associate's degree in business administration, preferred
- 2+ years of experience in a customer service role
- Experience using a multi line office phone
- Able to use a computer and other office technology
- Able to sit for long periods of time in front of a computer
- Proficiency with Microsoft Office Applications
- Exhibits a positive and friendly demeanor in all guest interactions
- Must detail oriented to document guest interactions in the database
- Keen listener with ability to address guest concerns and de-escalate issues
Guest Services Salaries near India
Average Base Pay
Guest Services Career Path
Learn how to become a Guest Services, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Guest Services Insights
Museum of the Bible“A majority of co workers are great to work with and 5R people were really nice.”
Alpine Country Club“The staff is amazing and the managers/bosses are some of the best people I have ever met”
“I am a good speaker N Listener..So Customer service is very comfortable job for me..Thank you”
Hampton Inn by Hilton“5he following day I was late and I called to let management know.....they then decided to terminate me......”
Bob's Discount Furniture“Software for managing and writing orders is the best I’ve seen in any furniture store I’ve worked at.”
Belgravia Leisure.“Other gyms and busienss in the leisure industry are paying close to double the hourly rate for this role.”
European Wax Center“But the pay is lower than just about everywhere else here with the same job title and responsibilities.”
Alaska Airlines“the pay at the time was not the best but the bonuses did make it bearable”
Frequently asked questions about the role and responsibilities of a Guest Services
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