What does a Guest Services do?
The Guest Services Representative will ensure the guests have a great experience. You will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved. You will undergo product knowledge training about the facilities and its amenities to address guest questions
The ideal guest service representative will have a GED or H.S. diploma, required but an Associate's degree in business administration is preferred. This candidate will have 2+ years of experience in a customer service role and have experience using a multi-line office phone, computer and other office technology. Proficiency with Microsoft Office Applications is required.
Guest Services Salaries
Average Base Pay
Guest Services Career Path
Learn how to become a Guest Services, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.