How to Become a Customer Success Manager?

Are you thinking of becoming a Customer Success Manager or already started your career and planning the next step? Learn how to become a Customer Success Manager, what skills you need to succeed, how to advance your career and get promoted, and what levels of pay to expect at each step on your career path. Explore new Customer Success Manager job openings and options for career transitions into related roles.

Customer Success Manager Career Path

Customer Success Manager

Alias: Associate Customer Success Manager, Customer Success Manager II...(3)
Learn More
59% advanced to
5 - 7Years of Experience
₹7L - ₹15L /yrAvg. Annual Salary
Learn More
59% advanced to

Senior Customer Success Manager

Alias: Customer Success Manager III
Learn More
2 - 4Years of Experience
₹10L - ₹24L /yrAvg. Annual Salary
Learn More

Lead Customer Success Manager

Alias: Team Lead Customer Success Manager
Learn More
5 - 7Years of Experience
₹25L - ₹25L /yrAvg. Annual Salary
Learn More

Salary Trajectory

Customer Success Manager Career Path

Customer Success Manager I
Customer Success Manager
Senior Customer Success Manager
Customer Success Manager Manager
Lead Customer Success Manager
Senior Manager of Customer Success
Principal Customer Success Manager
Assistant Director of Customer Success
Senior Principal Customer Success Manager
Head Customer Success Manager
Vice President of Customer Success
Senior Vice President of Customer Success
₹0
₹11L
₹22L
₹34L
₹56L

Contribute to Glassdoor

Everything you add helps others find a job and company they'll love.
Add Your Salary

Important Skill Sets for the Customer Success Manager Career Path

SaaS
Excellent Communication
Excellent Customer Service
Written Communication

Related careers in the Customer Services & Support Industry

Interested in other Customer Services & Support careers? Below are occupations that have high affinity with Customer Success Manager skills. Discover some of the most common Customer Success Manager career transitions, along with skills overlap.

Customer Relations
38% skills overlap
32% transitioned to Customer Relations