Helpdesk Technician Career Path

Are you thinking of becoming a Helpdesk Technician or already started your career and planning the next step? Learn how to become a Helpdesk Technician, what skills you need to succeed, how to advance your career and get promoted, and what levels of pay to expect at each step on your career path. Explore new Helpdesk Technician job openings and options for career transitions into related roles.

How to Become a helpdesk technician

If you're considering starting your Helpdesk Technician career path, it's important to note the skills, qualifications, and time it takes to become a professional Helpdesk Technician and how to advance your career path. Below are the steps generally required to begin and advance your Helpdesk Technician career.


Earn a Degree

To begin your Helpdesk Technician career path, a Bachelor's Degree in computer science or a related field is usually necessary in order to remain a competitive option for employers. Focus on industry-specific skill development during your education in order to be properly equipped when applying for entry-level positions and entering the job force. A Helpdesk Technician internship may be required to earn your Bachelor's Degree and acquire necessary on-the-job skills before entering the workforce.

What type of degree should you pursue to become a Helpdesk Technician?

62% of people working as a Helpdesk Technician earned a Bachelor's Degree

What skills do you need to be a Helpdesk Technician?

  • Windows Operating Systems
  • Active Directory
  • Windows 10
  • Microsoft Office Suite
  • Office 365
  • Microsoft Windows
  • Report Writing
  • Laptops
Based on resume data from Glassdoor users who reported working as a Helpdesk Technician in the United States.


Choose a Specialty in Your Field

As an Helpdesk Technician, you may be required to choose a specialty within your field. Determine which part of the Helpdesk Technician field you feel strongest in, and continue taking active steps toward growing in your chosen Helpdesk Technician specialty.


Get an Entry-Level Position as a Helpdesk Technician

Once you've acquired a Bachelor's Degree in computer science or a related field, you'll typically begin your career as an entry-level Helpdesk Technician. In general, you can become a Helpdesk Technician after completing your 4 year Bachelor's Degree in a related discipline. Depending on the type of Helpdesk Technician role you’re pursuing, you may want to explore certification in comptia a.


Advance in Your Helpdesk Technician Career

Following entry-level, there are several Helpdesk Technician career path levels to advance into. It can take 2 years as an entry-level Helpdesk Technician to progress to the senior helpdesk technician position. Each advanced Helpdesk Technician position requires approximately 2 years of experience at each level to advance in your Helpdesk Technician career path. It may be necessary to receive additional education, an advanced degree such as a Master's Degree in a related field, or special certifications in order to advance your Helpdesk Technician career path.


Continued Education for Your Helpdesk Technician Career Path

Not all industries and companies require continued education to advance your Helpdesk Technician career path. However, earning this degree may help you advance to higher-earning positions more quickly. Earning a Bachelor's Degree in computer science can take 4 years to complete. People that have earned their Bachelor's Degree typically make $59,531 compared to $30,142 for those without that type of degree.

Seniority Levels


Helpdesk Technician

2 - 4Years of Experience
₹3,81,824 /yrAvg. Annual Salary
Learn More
14% advanced to


Senior Helpdesk Technician

2 - 4Years of Experience
₹2,86,375 /yrAvg. Annual Salary
Learn More


Lead Helpdesk Technician

5 - 7Years of Experience
No Salary Reports
Learn More

Salary Trajectory

Helpdesk Technician Career Path

Seniority Levels

Related careers in the Information Technology Industry

Interested in other Information Technology careers? Below are occupations that have high affinity with Helpdesk Technician skills. Discover some of the most common Helpdesk Technician career transitions, along with skills overlap.