How to Become a Technical Support Manager?

Are you thinking of becoming a Technical Support Manager or already started your career and planning the next step? Learn how to become a Technical Support Manager, what skills you need to succeed, how to advance your career and get promoted, and what levels of pay to expect at each step on your career path. Explore new Technical Support Manager job openings and options for career transitions into related roles.

Steps to Become a Technical Support Manager

If you're considering starting your Technical Support Manager career path, it's important to note the skills, qualifications, and time it takes to become a professional Technical Support Manager and how to advance your career path. Below are the steps generally required to begin and advance your Technical Support Manager career.
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1

Earn a Degree

To begin your Technical Support Manager career path, a Bachelor's Degree in computer science or a related field is usually necessary in order to remain a competitive option for employers. Focus on industry-specific skill development during your education in order to be properly equipped when applying for entry-level positions and entering the job force. A Technical Support Manager internship may be required to earn your Bachelor's Degree and acquire necessary on-the-job skills before entering the workforce.
2

Choose a Specialty in Your Field

As an Technical Support Manager, you may be required to choose a specialty within your field. Determine which part of the Technical Support Manager field you feel strongest in, and continue taking active steps toward growing in your chosen Technical Support Manager specialty.
3

Get an Entry-Level Position as a Technical Support Manager

Once you've acquired a Bachelor's Degree in computer science or a related field, you'll typically begin your career as an entry-level Technical Support Manager. In general, you can become a Technical Support Manager after completing your 4 year Bachelor's Degree in a related discipline. Depending on the type of Technical Support Manager role you’re pursuing, you may want to explore certification in certified power user.
4

Advance in Your Technical Support Manager Career

Following entry-level, there are several Technical Support Manager career path levels to advance into. It can take 2 years as an entry-level Technical Support Manager to progress to the next seniority level position. Each advanced Technical Support Manager position requires approximately 2 years of experience at each level to advance in your Technical Support Manager career path. It may be necessary to receive additional education, an advanced degree such as a Master's Degree in a related field, or special certifications in order to advance your Technical Support Manager career path.
5

Continued Education for Your Technical Support Manager Career Path

Not all industries and companies require continued education to advance your Technical Support Manager career path. However, earning this degree may help you advance to higher-earning positions more quickly. Earning a Graduate Degree in computer science can take 4 years to complete. People that have earned their Graduate Degree typically make $148,302 compared to $54,921 for those without that type of degree.

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Related careers in the Information Technology Industry

Interested in other Information Technology careers? Below are occupations that have high affinity with Technical Support Manager skills. Discover some of the most common Technical Support Manager career transitions, along with skills overlap.

Technical Support Engineer
0% skills overlap
19% transitioned to Technical Support Engineer