What does an IT-Administrator do?
Information technology (IT) administrators maintain a company's IT network, servers, and security systems. They work in a company's IT department and may manage ticket queues and set departmental priorities. They travel to remote sites and customer locations to resolve issues with software and hardware. They oversee organizations’ computer systems, manage IT teams, maintain information systems and networks, upgrade and install new hardware and software, and perform troubleshooting techniques.
IT administrators perform diagnostics tests, debug sand procedures to optimize computer systems and document processing fees. They are responsible for backing up and archiving data and developing data retrieval and recovery procedures. They design and implement efficient end-user feedback and error reporting systems and supervise IT department employees. They remain up to date with advancements and best practices in IT administration and need a bachelor's degree in computer science, information technology, information systems, or related fields and at least two years of experience in a similar role.
- Provide basic support for software, hardware, peripherals, and network access.
- Escalate critical issues/bugs to necessary parties including IT, Application Support and/or developers for resolution.
- Develop and maintain technical documentation of systems and network.
- Support CRM structure to align with overall corporate strategy and business unit needs.
- Track, prioritize and document requests using an IT support request system.
- Provide technical support, advice and documentation to the Corporate IT team
- Install and configure new servers, workstations, and other IT equipment.
- Gather and document business requirements, formulate use cases, track requirements, provide status and ensure quality of solution throughout the project.
- Handle hardware and software failures for field personnel and make quick and efficient decisions to properly identify the problem and correct.
- Research various problems to provide appropriate responses to end users, ability to perform basic troubleshooting and assist users through simple procedures.
- Install, diagnose, repair, maintain, and upgrade all end-user devices and equipment to ensure optimal performance.
- Duties include information assurance, general application support/installation, system troubleshooting, and other duties related to system/user support.
- Manage data / systems backup, migration and disaster recovery.
- Identify and document projects to improve support.
- Bachelor's Degree in computer science, engineering, information systems or information technology, or equivalent experience.
- Fluent in a variety of programming languages, software, and systems.
- Hands-on experience with Jira and similar agile project management tools.
- Able to work in an environment using cloud systems.
- Comfortable with Enterprise Resource Planning programs and tools.
- Strong computing and scripting skills.
Average Base Pay
IT-Administrator Career Path
Learn how to become an IT-Administrator, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
“I found it hard to do my job because the security/inconvenience tolerance is quite low.”
“I was able to create a relationship with some of the corporate people which was nice.”
“Great opportunity for career improvement/advancement as well as furthering your education in your chosen career path.”
“I work with a great team who have helped me from day one and still keep answering any questions I have.”
“Good and friendly environment to work”
“Some good and fun staff to work with.”
“Good cooperative and helpful people to work with.”
“Zero Work and Family and Life balance.”
Frequently asked questions about the role and responsibilities of an IT-Administrator
When working as an IT-Administrator, the most common skills you will need to perform your job and for career success are Windows Server 2008, Operating Systems, Microsoft Office Suite, Active Directory and Configuration.
- IT Consultant
- Information Technology Specialist
- Information Technology Manager
The most common qualifications to become an IT-Administrator is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.