What does a Lead Relationship Manager do?
Customer relationship managers serve a senior role in creating and guiding an organization’s customer relationship processes. They develop and oversee programs and systems to maintain customer interactions and support customer support operations. They establish and enforce standards and protocol for customer interactions. They play an active part in selecting programs and tools used for these tasks. They lead a team of customer relations specialists and support staff. In some organizations, they may have direct interaction with clients and be expected to nurture and grow those relationships.
Customer relationship managers typically have a bachelor’s degree in a business field, and a background in customer relations, ideally including roles with supervisory responsibilities. They must have an in-depth understanding of tactics and strategies that drive long-term customer relationships.
Lead Relationship Manager Salaries
Average Base Pay
Lead Relationship Manager Career Path
Learn how to become a Lead Relationship Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.