What does a Lead Response Representative do?

Service representatives take customer questions, complaints, comments, and concerns. Using a computer, telephone, or another digital communication form to respond to a customer’s inquiries, they treat customers with respect and strive to assist the customers within company policies to ensure they are satisfied with their purchase or transaction.

Service representatives give customers information about products and services, take orders, and they process returns. They help customers understand a product by answering questions and are sometimes considered members of sales teams. They maintain a positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries. They acknowledge and resolve customer complaints to the best of their ability and understand the products so that they can answer customer questions or comments. They also keep records of customer interactions and transactions. Service representatives need a minimum high school diploma, a general education degree, or equivalent.

What responsibilities are common for Lead Response Representative jobs?
  • Work with vendors, and support and review their work.
  • May service incoming calls in multiple queues throughout daily shift.
  • Inspect store facility and equipment for safety, cleanliness and proper working order.
  • Assist in maintaining proper inventory levels and shift audits.
  • Ability to grasp, reach and manipulate objects with hands up to all day.
  • Handle telephone inquiries regarding appointments and work in process.
  • Adhere to regulatory, audit and operating policies and procedures.
  • Achieve individual and team goals as related to the campaign.
  • Perform check in and out duties accurately and in a timely manner.
  • Open and close batches properly, accurately reconcile collections, prepare deposits and document corrections.
  • Promote positive guest relations through prompt, courteous and efficient service.
  • Receive incoming calls from clients, dealers and customers and respond as necessary.
  • Direct customer calls to the correct person at all locations.
  • Participate in and maintain a quality service culture within the customer service team.
What are the typical qualifications for Lead Response Representative jobs?
  • Bachelor's or Associate's Degree in business or business administration or equivalent experience.
  • A problem solver who pays strict attention to detail.
  • Critical thinking skills that assist with multitasking and collaboration.
  • A strong work ethic and solid time management skills.
  • Use professionalism and a positive attitude in all interactions.
  • Fluent in processes such as the onboarding, implementing strategy, and solving of issues that arise.
  • Dedicated to the implementation of best practices in all interactions.
  • Able to use computing systems to document and close incidents if necessary.
  • Lead by setting a positive example to all associates.
EducationBachelor's Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience8+ years

Lead Response Representative Salaries near India

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Glassdoor Estimated Salary

Lead Response Representative Career Path

Learn how to become a Lead Response Representative, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Lead Service Representative
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Service Representative V
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Lead Response Representative

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Lead Response Representative Insights

Read what Lead Response Representative professionals have to say about their job experiences and view top companies for this career.
B2B Sales ArrowB2B Sales Arrow
Digital Services Executive
21 Dec 2022

“I highly recommend B2B Sales Arrow as an excellent workplace for those seeking a challenging and rewarding career path.”

Customer Representative
16 Nov 2021

“Work life is good in Teleperformance and you can balance your work and family life.”

C.H. RobinsonC.H. Robinson
Carrier Service Representative
28 Jul 2022

“I took a pay cut to work for this company and the workload was astronomical.”

UW MedicineUW Medicine
Patient Service Representative
11 Feb 2022

“Each clinic is different and depends on your manager and supervisor if it’s run well.”

Helen of TroyHelen of Troy
Cusomer Service Representative
30 Mar 2022

“I’ve been in Customer service my entire career and this is the best place to work.”

New York LifeNew York Life
Registered Representative
15 Jan 2023

“It ended up not being the right career move for me but I met great people and learned a lot.”

Custoer Service Representative
14 Dec 2021

“No stress while working and I can balance my personal life and my work life.”

New York LifeNew York Life
Registered Representative
20 Jun 2022

“No one really shows you what/how to do your job and the training is pretty terrible.”

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Lead Response Representative Interviews

Frequently asked questions about the role and responsibilities of a Lead Response Representative

The most similar professions to Lead Response Representative are:
  • Front Desk Agent
  • Front Desk Manager
  • Receptionist
  • Sales Representative

The most common qualifications to become a Lead Response Representative is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.

Related Careers

Front Desk Agent
No skills overlap
Front Desk Manager
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Sales Representative
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Lead Response Representative jobs