What does a Lead Scheduler do?
Schedulers are administrative professionals who schedule and arrange appointments for a variety of purposes: meetings, appointments or even the production of manufactured goods. As a scheduler, your main function is to schedule appointments, project timelines, meetings or anything else required by the company or organization that employs you. Schedulers can work in a variety of settings including hospitals, trucking companies, manufacturing companies and retail settings. If you gain administrative experience through staff supervision or secretarial work, you may eventually become a scheduler. Schedulers can move higher up in their administrative roles, eventually becoming essential members of management or running entire companies.
Most schedulers are required to hold at least a high school degree or GED. It's also beneficial to complete college work related to the business or industry you represent. Besides having a firm grasp on the industry, schedulers should understand the needs of the company and customer base in order to schedule efficiently. As a scheduler, you should also possess excellent organizational skills and the ability to multitask.
- Speak with customers over the phone in order to schedule, remind and follow up on appointments
- email or mail reminders to customers or clients when appropriate
- Add, cancel or make changes to appointments in the organization's schedule
- Perform patient intake, including the completion and filing of all necessary records
- Resolve appointment conflicts for staff and customers or clients
- Schedule staff coverage in order to ensure the company's best operations standards
- Produce and process schedules and reports as they are requested by administrative staff, customers or clients
- schedule the manufacturing production or transfer (i.e. trucking) of products
- A college degree in the organization's industry, administration or a related field is beneficial
- General math skills and experience working with data
- Computer competency for data entry and the production of reports and schedules
- Excellent communication skills in customer service and experience working as a company team member
- Ability to fulfill the company's standards and values when performing scheduling tasks
- Display kindness and be open to providing scheduling accommodations to customers, clients or staff
- Have an eye for detail and organization
- Ability to perform more than one task at a time and solve problems quickly
- Schedule project timelines in order to predict the finish date for larger projects
Lead Scheduler Career Path
Learn how to become a Lead Scheduler, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Average Years of Experience
Lead Scheduler Insights
“Pay is fair but its necessary to go above and beyond to really capture the extra bonuses and commissions.”
“It was a pleasant place to work for and I wish I could have stayed.”
“Can be difficult to disconnect from work and create a good balance between work and home life.”
“The team here is like family and I am excited to see where my career at MH takes me.”
“Each team was well prepared to deal with lockdown and we transitioned all of our courses online very smoothly.”
“I would say it’s one of the best hospital systems to work for in Florida”
“Don't think you're special or not expendable or that you have job security.”
“I suppose career opportunities could be great if you intend to move around within the city.”
Lead Scheduler Interviews
Frequently asked questions about the role and responsibilities of a Lead Scheduler
- Demand Planner
- Supply Chain Manager
- Production Planner
The most common qualifications to become a Lead Scheduler is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.