What does a Lead Support Technician do?
Support technicians provide a range of IT support services to assist users with issues and repairs. They often work as part of a helpdesk team, and frequently specialize in certain types of equipment or programs. Most commonly, technicians provide this support remotely either by phone or using an online tool, but some services may provide in-the-field technicians who perform onsite service and repairs. Technicians can assist with installation, setup, upgrades, program functions and features, and troubleshooting. They can also assist with malware and other virus issues, and can recommend safety protocol.
Support technicians typically have a high school diploma, although additional training or education is helpful. They must have extensive experience with common tech support questions and concerns, and be able to explain information in easy to understand terms. Experience using remote assistance tools is an advantage.
Lead Support Technician Career Path
Learn how to become a Lead Support Technician, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Lead Support Technician Insights
“Mine became complacent and once i was stuck somewhere that was paying her salary she just stopped.”
“The Senior Management Team were great with me and provided me with the skills I needed to further my career.”
“Good payment for your work and recognises you if you and your work is worth of.”
“Lots of career development and growth opportunities if you are keen to take accountability and develop yourself.”
“If you are in Operations you have more training opportunities to grow and advance in your career.”
“worst communication i have ever seen no idea when my contract was going to change but it seemed to change weekly”
“I get 160 hours of PTO however it accrues month to build up to it which is still good.”
“There is no career progression unless you have worked in the APS for the last 50 years.”
Lead Support Technician Interviews
Lead Support Technician jobs
Frequently asked questions about the role and responsibilities of a lead support technician
- Support Specialist
- Software Engineer
- Systems Administrator
- Helpdesk Technician