What does a PBX Operator do?

PBX operators are responsible for operating and maintaining a PBX multiline business telephone system, which functions like a high-tech switchboard. They answer incoming calls and transfer them to the appropriate parties. They take messages and provide information, and may also need to respond to alarms or alerts. They may also be responsible for operating paging systems or other communications systems. They frequently also serve as a receptionist or perform general administrative support tasks.

PBX operators typically have a minimum of a high school diploma, and should have experience operating a PBX system or managing multiple phone lines. They need to be highly organized, and able to work in a fast-paced environment. Good communication skills are also required. These roles generally require proficiency with common office software programs.

What responsibilities are common for PBX Operator jobs?
  • Maintain a daily log of all events with times and names.
  • Perform responsible duties in the operation of a centralized switchboard and paging system in a hospital environment.
  • Operate console, for serving patients and to receive and extend local and long distance calls.
  • Make frequent contacts with the general public and state employees requiring the answering of routine inquiries, referring the more difficult questions to a supervisor.
  • Communicate with supervisors issues related to workplace safety (i.e., ergonomics, body mechanics, environment, equipment).
  • Participate in the process of continuous quality improvement by supporting unit/department based quality improvement activities.
  • Operate a switchboard or telephone console to route incoming calls and place outgoing calls.
  • Aid volunteers in giving information and directions to employees and patients.
  • Respectfully greet internal and external customers and assists them appropriately regarding their inquiries while complying with privacy and confidentiality policy.
What are the typical qualifications for PBX Operator jobs?
  • Bachelor's Degree in business.
  • Comfortable running switchboards and answering phones.
  • A critical thinker and problem solver.
  • Display composure and professionalism at all times.
  • Can lead or work alone.
  • Experience with writing protocols, computing, directories, and writing protocols.
  • Fluent in spreadsheets and e-mail.
  • Fluency in HIPAA protocols and procedures.
Education--
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience8+ years

Pbx Operator Salaries

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PBX Operator Career Path

Learn how to become a PBX Operator, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Average Years of Experience

0 - 1
32%
2 - 4
30%
5 - 7
0%
8+
38%
Not including years spent in education and/or training
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PBX Operator Insights

Read what PBX Operator professionals have to say about their job experiences and view top companies for this career.
Countrywide AustralCountrywide Austral
Telephone Operator
4 May 2020

“Subsequently if you are not getting the good leads the role is not financially sustainable.”

SpherionSpherion
Switchboard Operator
14 Dec 2021

“The pay for this job wasn’t the best but it was needed quickly but they have different pay for different job opportunities.”

Forte Family Practice
Pbx
13 Apr 2022

“The people there are nice and amazing to work with.”

Grand HyattGrand Hyatt
PBX Operator
17 Jun 2022

“Irregular and hectic schedule based on seniority.”

Priority StaffingPriority Staffing
Telephone Operator
24 Nov 2020

“Great work assignment the first one was great!”

HCA HealthcareHCA Healthcare
PBX Operator/Communications
12 Mar 2022

“People are great and it is a Rewarding job!”

HCA HealthcareHCA Healthcare
PBX Operator
7 May 2022

“Fun place to work and coworkers nice.”

WellSpan HealthWellSpan Health
Switchboard Operator
17 Mar 2021

“great people to work with”

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PBX Operator Interviews

Frequently asked questions about the role and responsibilities of a PBX Operator

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PBX Operator jobs