What does a PBX Operator do?
PBX operators are responsible for operating and maintaining a PBX multiline business telephone system, which functions like a high-tech switchboard. They answer incoming calls and transfer them to the appropriate parties. They take messages and provide information, and may also need to respond to alarms or alerts. They may also be responsible for operating paging systems or other communications systems. They frequently also serve as a receptionist or perform general administrative support tasks.
PBX operators typically have a minimum of a high school diploma, and should have experience operating a PBX system or managing multiple phone lines. They need to be highly organized, and able to work in a fast-paced environment. Good communication skills are also required. These roles generally require proficiency with common office software programs.
- Maintain a daily log of all events with times and names.
- Perform responsible duties in the operation of a centralized switchboard and paging system in a hospital environment.
- Operate console, for serving patients and to receive and extend local and long distance calls.
- Make frequent contacts with the general public and state employees requiring the answering of routine inquiries, referring the more difficult questions to a supervisor.
- Communicate with supervisors issues related to workplace safety (i.e., ergonomics, body mechanics, environment, equipment).
- Participate in the process of continuous quality improvement by supporting unit/department based quality improvement activities.
- Operate a switchboard or telephone console to route incoming calls and place outgoing calls.
- Aid volunteers in giving information and directions to employees and patients.
- Respectfully greet internal and external customers and assists them appropriately regarding their inquiries while complying with privacy and confidentiality policy.
- Bachelor's Degree in business.
- Comfortable running switchboards and answering phones.
- A critical thinker and problem solver.
- Display composure and professionalism at all times.
- Can lead or work alone.
- Experience with writing protocols, computing, directories, and writing protocols.
- Fluent in spreadsheets and e-mail.
- Fluency in HIPAA protocols and procedures.
PBX Operator Career Path
Learn how to become a PBX Operator, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Average Years of Experience
PBX Operator Insights
“Subsequently if you are not getting the good leads the role is not financially sustainable.”
“The pay for this job wasn’t the best but it was needed quickly but they have different pay for different job opportunities.”
“The people there are nice and amazing to work with.”
“Irregular and hectic schedule based on seniority.”
“Great work assignment the first one was great!”
“People are great and it is a Rewarding job!”
“Fun place to work and coworkers nice.”
“great people to work with”
PBX Operator Interviews
Frequently asked questions about the role and responsibilities of a PBX Operator
- Customer Care Manager
- Customer Success Manager
- Customer Service Manager
- Customer Relations