What does a Ramp Agent do?
Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. You will work either as an airport or airline-specific employee, depending on the airport at which you work. Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow and heat.
To be a ramp agent, you must have a high school diploma or equivalent, though no additional licenses or education are required. You should also be able to lift heavy items, have strong communication skills and be able to work both independently and with a team to complete tasks. Hours can vary significantly, so having a flexible schedule and being comfortable working during holidays and evenings is a plus.
- Safely lift, load, unload and transport baggage, mail and cargo from aircraft to airport
- Maintain on-time connections by guiding aircraft to and from gate positions
- Protect baggage and other equipment from damage, loss and weather conditions
- Drive and operate ground equipment, such as tugs, cargo carts, service trucks and belt loaders
- Assist with record keeping and documentation to ensure correct routing of baggage
- Adhere to safety guidelines and maintain safe working conditions for yourself and others
- Communicate with managers and lead agents to manage daily schedules
- Report equipment problems and breakdowns to facilitate fast repairs
- Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
- High school diploma or equivalent, such as successful completion of a GED
- Familiarity with basic computer programs to assist with record keeping and baggage routing
- Possess a valid driver's license and have a good driving record
- Pass a physical agility test, depending on the airline
- Strong teamwork and collaboration skills to help achieve team goals
- Excellent verbal and written communication skills, such as email and phone
- Flexible schedule allowing work during nights, weekends and holidays
- Adaptability to changing priorities and time management skills
Ramp Agent Salaries
Average Base Pay
Ramp Agent Career Path
Learn how to become a Ramp Agent, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Ramp Agent Insights
“Safety suggestions are ignored and there is a very clear ceiling where any career here will be a dead end.”
“Usually a great time and a fun place to work and always a little but different everyday.”
“6. 4 week in classroom training is not the best; you learn more on the job”
“Flying standby using your benefits costs as much as a confirmed ticket on budget airlines.”
“Good for personal and professional development startup”
“Fun work and good for networking”
“Lovely team and good people to work with.”
“Pay was ok but not enough to keep me”
Ramp Agent Interviews
Frequently asked questions about the role and responsibilities of a Ramp Agent
When working as a Ramp Agent, the most common skills you will need to perform your job and for career success are English Language, Computer Literacy, Excellent Customer Service, Excellent Communication and Load Unload.
- Material Handler
- Forklift Operator
- Warehouse Worker
The most common qualifications to become a Ramp Agent is a minimum of a GED / High School Degree and an average of 0 - 1 of experience not including years spent in education and/or training.