What does a Relationship Director do?

Customer relationship managers serve a senior role in creating and guiding an organization’s customer relationship processes. They develop and oversee programs and systems to maintain customer interactions and support customer support operations. They establish and enforce standards and protocol for customer interactions. They play an active part in selecting programs and tools used for these tasks. They lead a team of customer relations specialists and support staff. In some organizations, they may have direct interaction with clients and be expected to nurture and grow those relationships.

Customer relationship managers typically have a bachelor’s degree in a business field, and a background in customer relations, ideally including roles with supervisory responsibilities. They must have an in-depth understanding of tactics and strategies that drive long-term customer relationships.

EducationBachelor's Degree
Work/Life Balance
3.3 ★
Salary Range--
Career Opportunity
3.5 ★
Avg. Experience2-4 years

Relationship Director Salaries

There are no current reports for Relationship Director salaries. You can add additional job titles in your job preferences to see related salary information.

Glassdoor Estimated Salary

Relationship Director Career Path

Learn how to become a Relationship Director, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Director of Sales
See Career Path

Relationship Director Insights

Read what Relationship Director professionals have to say about their job experiences and view top companies for this career.
KOKO NetworksKOKO Networks
Agent Relationship Manager
22 Jan 2021

“A close and tight team to work with where you get to interact and know almost everyone.”

Mahindra Holidays & ResortsMahindra Holidays & Resorts
Relationship Manager
19 Nov 2020

“There is no work life balance something you have to be work 14 hrs and there is no holidays”

Conexus Credit UnionConexus Credit Union
Relationship Manager
12 Aug 2020

“Compensation and vacation are better than the banks but not the best in the credit union system.”

Mangla Apparels India
Relationship Executive
1 Feb 2021

“Good company to start your career if you're Fresher and want to learn something in all aspects.”

R.R. DonnelleyR.R. Donnelley
Strategic Relationship Manager
20 Sep 2019

“i was belittled when i didn't pick up some things quickly and my training was spotty .”

16 Sep 2021

“It was my first job and best learning experience I have gained .Good support from seniors.”

HDB Financial ServicesHDB Financial Services
Credit Relationship Manager
18 Nov 2020

“Best yearly bonus/ If your learner this is the best place to learn and earn.”

Health IQHealth IQ
Medicare Relationship Manager
23 Jul 2021

“Contracting with carriers is a nightmare with the most incompetent team I have ever had a pleasure to work with.”

See More

Relationship Director Interviews

Related Careers

Business Manager
13% skills overlap
Business Development Manager
13% skills overlap
Sales Manager
Sales Representative
No skills overlap

Relationship Director jobs

Frequently asked questions about the role and responsibilities of a relationship director

When working as a relationship director, the most common skills you will need to perform your job and for career success are Project Leadership, Business Units, PDF, Written Communication and Business Case.

The most similar professions to relationship director are:
  • Business Manager
  • Business Development Manager
  • Sales Manager
  • Sales Representative

The most common qualifications to become a relationship director is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.