What does a Resident Manager do?
Resident managers are assistants or general managers who reside at a hotel or rental property and oversee its maintenance and budget, train employees, and assist and address issues that arrive at the site. They help new tenants while moving in, resolve tenant disputes, enforce relevant building rules, and collect rents to deliver to management. Resident managers are often on call for emergencies and need experience with building maintenance, utilities, and landscaping.
Resident managers show vacant units to prospective residents and ensure new residents understand the terms when signing a lease agreement. They resolve tenant disputes, including noise complaints and relevant concerns to all parties’ satisfaction and perform light maintenance and landscaping. They connect with vendors and repair subcontractors including a plumber or electrician when necessary. Resident managers need a high-school diploma or GED certificate and experience with building maintenance and management.
- Ensure that related resident care expenses are within budget.
- Manage tracking and evaluation of the residential curriculum.
- Supervise staff directly and act as a team leader.
- Assist in managing the overall activities of a project(s), and supervise the project crew.
- Monitor care services to ensure that residents' rights and needs are met.
- Manage the day-to-day operations of a housing community of students.
- Account for student charges for private and public area damages.
- Help residents to be aware of and to use available community support services.
- Maintain ongoing focus on safety and best practice within the program.
- Inspect work of custodial to ensure cleanliness and proper methods of work.
- Bachelor's Degree in business or psychology.
- Strong command of English language and good communication skills.
- Comfortable serving in an advocacy role.
- Exhibit strong leadership and problem solving skills.
- Proficient with Microsoft Office Suite, especially Excel.
Resident Manager Salaries
Average Base Pay
Resident Manager Career Path
Learn how to become a Resident Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Resident Manager Insights
Hebrew Academy For Special Children“Management is nice and is interested in developing you as a manager but it isn’t such proactive development.”
Quinnipiac University“The salary was good (for the field) however was not worth the stress.”
Kenton Pointe Assisted Living Community“Staff works well together to make sure the best care is delivered to the residents.”
Newport Healthcare“I started out as a care coordinator and have been able to promote and grow within my career.”
University of Massachusetts“Everyone I know is currently overworked because we have so many open positions and can't fill them.”
Castle Group“I enjoy how friendly everyone is and helping my teammates in the same way they help me.”
Oriana“Stressful but manageable the pay wasn't good”
Seven Hills Foundation“I enjoy thr work and feel fulfilled and the benefits are pretty good”
Frequently asked questions about the role and responsibilities of a Resident Manager
- Service Coordinator
- Property Manager
- Community Manager
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