What does a Senior Relationship Manager do?

Customer relationship managers serve a senior role in creating and guiding an organization’s customer relationship processes. They develop and oversee programs and systems to maintain customer interactions and support customer support operations. They establish and enforce standards and protocol for customer interactions. They play an active part in selecting programs and tools used for these tasks. They lead a team of customer relations specialists and support staff. In some organizations, they may have direct interaction with clients and be expected to nurture and grow those relationships.

Customer relationship managers typically have a bachelor’s degree in a business field, and a background in customer relations, ideally including roles with supervisory responsibilities. They must have an in-depth understanding of tactics and strategies that drive long-term customer relationships.

EducationBachelor's Degree
Work/Life Balance
3.3 ★
Salary Range--
Career Opportunity
3.5 ★
Avg. Experience5-7 years

Senior Relationship Manager Salaries

Glassdoor Estimated Salary

Senior Relationship Manager Career Path

Learn how to become a Senior Relationship Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L3
Senior Relationship Manager
₹4,27,103/yr
L4
Relationship Manager IV
No Salary Reports
L3

Average Years of Experience

0 - 1
6%
2 - 4
15%
5 - 7
49%
8+
30%
Not including years spent in education and/or training
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Senior Relationship Manager Insights

Read what Senior Relationship Manager professionals have to say about their job experiences and view top companies for this career.
KOKO NetworksKOKO Networks
Agent Relationship Manager
22 Jan 2021

“A close and tight team to work with where you get to interact and know almost everyone.”

Mahindra Holidays & ResortsMahindra Holidays & Resorts
Relationship Manager
19 Nov 2020

“There is no work life balance something you have to be work 14 hrs and there is no holidays”

Conexus Credit UnionConexus Credit Union
Relationship Manager
12 Aug 2020

“Compensation and vacation are better than the banks but not the best in the credit union system.”

HDB Financial ServicesHDB Financial Services
Credit Relationship Manager
18 Nov 2020

“Best yearly bonus/ If your learner this is the best place to learn and earn.”

Mangla Apparels India
Relationship Executive
1 Feb 2021

“Good company to start your career if you're Fresher and want to learn something in all aspects.”

HelloHeroHelloHero
Relationship Manager
14 Apr 2022

“I have a great team and would love to be able to meet face to face someday.”

HDFC BankHDFC Bank
PREFFERED RELATIONSHIP Manager
16 Sept 2021

“It was my first job and best learning experience I have gained .Good support from seniors.”

UBLUBL
Relationship Associate
24 Jul 2022

“It is included in top 5 Banks in Pakistan and customers want to work with them.”

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Senior Relationship Manager Interviews

Frequently asked questions about the role and responsibilities of a Senior Relationship Manager

The most similar professions to Senior Relationship Manager are:
  • Client Relationship Manager
  • Client Manager
  • Business Development Manager
  • Sales Manager

The most common qualifications to become a Senior Relationship Manager is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.

Related Careers

Client Relationship Manager
₹5,72,567
No skills overlap
Client Manager
₹8,30,228
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Business Development Manager
₹7,50,000
No skills overlap
Sales Manager
₹8,00,000

Senior Relationship Manager jobs