What does a Senior Service Manager do?

As a service manager, you will oversee all services to ensure that business needs are being met. You are responsible for the overall accountability of a company's business requirements. You will supervise customer service Associate's as well as being able to provide assistance to customers. A service manager is responsible for profit and employee retention. Being a service manager, you play an essential role in customer relations by providing efficient problem-solving and building lasting relationships.

You work for all kinds of companies in many different industries as a service manager. Building lasting relationships with customers is a large part of your job. You must have excellent communication skills, as well as being a strong leader. A service manager often leads a team of many service Associate's, so you need to have exceptional interpersonal skills. Some companies require a four-year degree in business, however, experience in the service industry is taken into consideration.

What responsibilities are common for Senior Service Manager jobs?
  • Maintain a positive attitude while leading a team of 12 or more service Associate's in an efficient and productive manner
  • Anticipate service associate needs using proper leadership techniques and proven problem-solving methods
  • Have a full working knowledge of the service associate handbook to respond to every customer and service associate inquiry
  • Manage all external service providers and review yearly contracts as needed to be able to maximize profitability
  • Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions
  • Understand how to make changes to the company knowledge base to anticipate the needs of your team
  • Develop a standard operating procedure handbook and a marketable service catalog for customers
  • Monitor time cards and maintain fair schedules while tracking the calendar for holidays and emergency changes
What are the typical qualifications for Senior Service Manager jobs?
  • Must be comfortable being on the service floor and on your feet for six to seven hours per day while monitoring service Associate's
  • Must be able to lift 50 pounds or less in order to properly serve customers if required
  • Working knowledge of Windows computers, essential programs, and performance metrics applications
  • Demonstrated ability to work solo as well as being a strong leader, overseeing an entire department of at least five employees
  • Service Level Agreement (SLA) knowledge to guarantee proper and professional support parameters
  • Set reportable metrics to measure and maintain performance and health of the company's service department
  • Report to CEO the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report
  • Must be an excellent communicator and speaker both online in written interactions, and face-to-face customer service interactions
  • Demonstrated ability and proven track record of effective marketing campaigns and employee management
EducationBachelor's Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.7 ★
Avg. Experience2-4 years

Senior Service Manager Salaries

Average Base Pay

₹13,56,547 /yr
Same as national average
Not including cash compensation
See More Insights
₹1L
Median: ₹14L
₹40L
See More Insights
Glassdoor Estimated Salary

Senior Service Manager Career Path

Learn how to become a Senior Service Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L3
Senior Service Manager
₹13,56,547/yr
L4
Lead Service Manager
₹14,22,973/yr
L3

Average Years of Experience

0 - 1
0%
2 - 4
68%
5 - 7
15%
8+
17%
Not including years spent in education and/or training
See Career Path

Senior Service Manager Insights

Read what Senior Service Manager professionals have to say about their job experiences and view top companies for this career.
Fox Commercial ServicesFox Commercial Services
Service Manager
10 Jan 2020

“Excellent training and accountability are at the forefront of the best things about working for FCS.”

Moo Print LimitedMoo Print Limited
Design Services Manager
12 Apr 2021

“It was a great environment to make longlife friends and had grown in my career with support from certain managers.”

Harvey Water SoftenersHarvey Water Softeners
Creative Services Manager
8 Jan 2020

“I was given the opportunities I needed to progress my career and gain tools I needed to enhance my skillset.”

Eclipse Professional ServicesEclipse Professional Services
Service Supervisor
11 Jan 2022

“The fact that it was close to home and the work itself I really loved.”

PVH Corp.PVH Corp.
Director of Creative Services
9 Sept 2020

“Opportunity to work and learn about many aspects of the apparel industry from Design to Supply Chain.”

Wells FargoWells Fargo
Service Manager
3 Oct 2021

“I Liked my coworkers and always had an opportunity to advanced started my career as a teller.”

8x88x8
Professional Services Manager
13 Oct 2020

“There are many options and opportunities to grow your career within 8x8 and there is never a dull moment.”

Red LobsterRed Lobster
Service Manager
12 Jun 2020

“My specific region was very reasonable with schedule requests which means everything to a single career mother”

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Senior Service Manager Interviews

Frequently asked questions about the role and responsibilities of a Senior Service Manager

When working as a Senior Service Manager, the most common skills you will need to perform your job and for career success are Requirements Analysis, CORE Java, Spring Hibernate, Agile Software Development and Interface.

The most similar professions to Senior Service Manager are:
  • Manager
  • Regional Manager
  • General Manager
  • Branch Manager

The most common qualifications to become a Senior Service Manager is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.

Related Careers

Manager
₹12,00,000
No skills overlap
Regional Manager
₹14,03,537
No skills overlap
General Manager
₹30,00,000
No skills overlap
Branch Manager
₹8,97,134
No skills overlap

Senior Service Manager jobs