What does a SERVICE ADVISOR do?

Service advisors are the point of contact between customers who bring their vehicles into an auto dealership for repair and the technicians who provide services to the vehicle. As a service advisor, you will be responsible for communicating with customers to determine which repairs are necessary, submitting work orders to technicians, ordering needed parts and collecting payment after repairs are completed. Service advisors can be found in new and used car dealerships and often work in an office setting. Automotive technicians or employees at a car dealership may become service advisors, and these professionals may eventually become dealership or automotive-repair managers.

At a minimum, high school automotive training is desirable, but college study is preferred by most employers. To become a service advisor, you must have significant experience in the automotive field. It's also necessary to have strong communication skills to provide effective services to customers.

What responsibilities are common for SERVICE ADVISOR jobs?
  • Greet customers and offer excellent customer service from intake to release of their vehicles
  • Determine and diagnose car issues based on customer description and vehicle condition
  • Translate customer-reported problems to actionable work orders for technicians to complete
  • Order necessary parts from suppliers and double-check that they are delivered to technicians
  • Ensure that automotive work provided to customers meets company quality standards
  • Invoice and collect payment from customers for services rendered
  • Handle and resolve customer complaints regarding services
  • Maintain customer records and enter data into computer databases
What are the typical qualifications for SERVICE ADVISOR jobs?
  • Working knowledge and experience of automotive products, repairs and parts
  • Secondary education in the automotive field or equivalent work experience
  • Strong communication skills and the ability to translate customer needs to workable technician orders
  • Basic knowledge of computer programs including word processing and database tools
  • Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
  • Exceptional customer service skills based on experience
  • Continuing education and knowledge acquisition on the function and repair of newer vehicles
  • Basic mathematics skills to prepare and process bills and customer payment
  • Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
EducationBachelor's Degree
Work/Life Balance
3.1 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience0-1 Year

SERVICE ADVISOR Salaries

Average Base Pay

₹15,764 /month
Same as national average
Not including cash compensation
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₹10T
Median: ₹16T
₹31T
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Glassdoor Estimated Salary

SERVICE ADVISOR Career Path

Learn how to become a SERVICE ADVISOR, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Service Advisor
₹2,06,401/yr
L3
Senior Service Advisor
₹30,36,639/yr
L4
Service Advisor IV
No Salary Reports
L2

Average Years of Experience

0 - 1
57%
2 - 4
33%
5 - 7
1%
8+
9%
Not including years spent in education and/or training
See Career Path

SERVICE ADVISOR Insights

Read what SERVICE ADVISOR professionals have to say about their job experiences and view top companies for this career.
CSnotepadCSnotepad
Customer Service Adviser
15 Dec 2020

“I have been working at CSnotepad for several years and have had great opportunities during that time.”

Valenti MotorsValenti Motors
Automotive Parts Advisor
15 Aug 2021

“Pay was not the great but went along with the volume of business my department was doing.”

WebhelpWebhelp
Customer Service Adviser
12 Sept 2021

“Career advancement opportunities really depend on who you know rather than being the best for the job.”

Livermore Ford LincolnLivermore Ford Lincoln
Service Writer
20 Apr 2021

“The guys you work with are helpful and nice; not sharks.”

the LEGO Groupthe LEGO Group
Consumer Service Advisor
23 Sept 2020

“Everyone about is friendly and great to work with.”

Smart AutomotiveSmart Automotive
Automotive Service Advisor
4 Jan 2022

“Great if business is good and customers want to spend money.”

Tafe AccessTafe Access
Automotive Service Advisor
2 Dec 2021

“Low pay given which is not good for balancing life and work.”

StoneMorStoneMor
Family Service Advisor
6 Oct 2020

“Like all sales there is a lot of work in a 40 hour schedule but the pay is well worth it.”

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SERVICE ADVISOR Interviews

Frequently asked questions about the role and responsibilities of a SERVICE ADVISOR

When working as a SERVICE ADVISOR, the most common skills you will need to perform your job and for career success are Excellent Customer Service, Strong WORK Ethic, Interpersonal and Communication, Word Processing and Excellent Communication.

The most similar professions to SERVICE ADVISOR are:
  • Customer Care Manager
  • Customer Success Manager
  • Customer Service Manager
  • Customer Service Representative

The most common qualifications to become a SERVICE ADVISOR is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.

Related Careers

Customer Care Manager
₹7,33,599
Customer Success Manager
₹9,94,031
25% skills overlap
Customer Service Manager
₹6,93,467
Customer Service Representative
₹5,00,000
38% skills overlap

SERVICE ADVISOR jobs