What does a Service Advisor IV do?

Service advisors are the point of contact between customers who bring their vehicles into an auto dealership for repair and the technicians who provide services to the vehicle. As a service advisor, you will be responsible for communicating with customers to determine which repairs are necessary, submitting work orders to technicians, ordering needed parts and collecting payment after repairs are completed. Service advisors can be found in new and used car dealerships and often work in an office setting. Automotive technicians or employees at a car dealership may become service advisors, and these professionals may eventually become dealership or automotive-repair managers.

At a minimum, high school automotive training is desirable, but college study is preferred by most employers. To become a service advisor, you must have significant experience in the automotive field. It's also necessary to have strong communication skills to provide effective services to customers.

What responsibilities are common for Service Advisor IV jobs?
  • Greet customers and offer excellent customer service from intake to release of their vehicles
  • Determine and diagnose car issues based on customer description and vehicle condition
  • Translate customer-reported problems to actionable work orders for technicians to complete
  • Order necessary parts from suppliers and double-check that they are delivered to technicians
  • Ensure that automotive work provided to customers meets company quality standards
  • Invoice and collect payment from customers for services rendered
  • Handle and resolve customer complaints regarding services
  • Maintain customer records and enter data into computer databases
What are the typical qualifications for Service Advisor IV jobs?
  • Working knowledge and experience of automotive products, repairs and parts
  • Secondary education in the automotive field or equivalent work experience
  • Strong communication skills and the ability to translate customer needs to workable technician orders
  • Basic knowledge of computer programs including word processing and database tools
  • Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
  • Exceptional customer service skills based on experience
  • Continuing education and knowledge acquisition on the function and repair of newer vehicles
  • Basic mathematics skills to prepare and process bills and customer payment
  • Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
Work/Life Balance
3.1 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience2-4 years

Service Advisor Iv Salaries

There are no current reports for Service Advisor Iv salaries. You can add additional job titles in your job preferences to see related salary information.

Glassdoor Estimated Salary

Service Advisor IV Career Path

Learn how to become a Service Advisor IV, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Service Advisor Manager
No Salary Reports
Senior Service Advisor
Service Advisor IV
No Salary Reports

Average Years of Experience

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training
See Career Path

Service Advisor IV Insights

Read what Service Advisor IV professionals have to say about their job experiences and view top companies for this career.
Customer Service Adviser
15 Dec 2020

“I have been working at CSnotepad for several years and have had great opportunities during that time.”

Valenti MotorsValenti Motors
Automotive Parts Advisor
15 Aug 2021

“Pay was not the great but went along with the volume of business my department was doing.”

17 Jun 2022

“Fab benefits package recently upgraded to ensure it’s the best in the industry for working mums.”

Customer Service Adviser
12 Sept 2021

“Career advancement opportunities really depend on who you know rather than being the best for the job.”

Store Service Advisor
7 Jul 2022

“Really poor customer training; one staff member was crying because she could not handle an angry customer.”

Alton CarsAlton Cars
Group Senior Customer Service Adviser
5 May 2022

“Fantastic career opportunities and a great family feel to the business”

TLE Service Writer
8 Jul 2022

“Love the people the customers are usually great since I'm a people person it's makes my day enjoyable!!”

the LEGO Groupthe LEGO Group
Consumer Service Advisor
23 Sept 2020

“Everyone about is friendly and great to work with.”

See More

Service Advisor IV Interviews

Frequently asked questions about the role and responsibilities of a Service Advisor IV

The most similar professions to Service Advisor IV are:
  • Customer Care Manager
  • Customer Success Manager
  • Customer Service Manager
  • Customer Relations

Related Careers

Customer Care Manager
Customer Success Manager
No skills overlap
Customer Service Manager
Customer Relations
No skills overlap

Service Advisor IV jobs