What does a Service Clerk do?

Service clerks perform a broad range of customer service duties that often involve face-to-face interactions with customers and the general public. They are employed in many industries, including retail, insurance, municipal services, and recreation. They assist customers with finding products, provide information about products and services, and help with locating or ordering items that may be out of stock. They also complete purchases and transactions using a cash register or sales terminal. They can help customers enroll in warranty programs or obtain other supplemental services.

Service clerks typically have a high school diploma, and commonly have a background in retail sales, customer service, or administrative support. They must be highly organized and have strong customer relations skills. Experience operating a cash register and managing sales transactions is helpful.

What responsibilities are common for Service Clerk jobs?
  • Work collaboratively with department staff to ensure effective departmental operations.
  • Maintain good public relations with employees, staff and office visitors.
  • Consistently monitor accounts to ensure necessary steps have been taken for proper reimbursement of insurance companies.
  • As appropriate, take messages and have supervisor return calls.
  • Ability to train and/or supervise others, make arithmetical computations, prepare and maintain detailed records, files, and reports and type accurately at a speed consistent with work requirements.
  • Responsible for scheduling and patient in-take.
What are the typical qualifications for Service Clerk jobs?
  • Associate's Degree in business or secretarial science.
  • Demonstrated fluency in product knowledge.
  • Comfortable leading and collaborating with team members and management.
  • Experience with daily tasks such as slicing, sanitizing, using solvents, and maintaining work stations.
  • Demonstrated critical thinking skills and attention to details.
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.1 ★
Avg. Experience0-1 Year

Service Clerk Salaries

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Service Clerk Career Path

Learn how to become a Service Clerk, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Service Clerk

Years of Experience Distribution

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2 - 4
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Not including years spent in education and/or training

Service Clerk Insights

Read what Service Clerk professionals have to say about their job experiences and view top companies for this career.
Front Service Clerk
18 May 2022

“Flexible schedules was very valuable considering my unpredictable schedule in college from semester to semester.”

Floor Staff
24 Jun 2021

“management was a bit weird and not the best”

The Save Mart CompaniesThe Save Mart Companies
Multi Service Clerk
21 Mar 2022

“Paid weekly and good insurance”

Brighton DomeBrighton Dome
Visitor Services Assistant (VSA)
18 Feb 2023

“Nice perks good people and fun”

Riverside County Department of Public Social ServicesRiverside County Department of Public Social Services
Eligibility Service Clerk
5 Nov 2021

“The pay is not good enough it can take you almost 10 years to reach your max pay in any position.”

Liberty Mutual InsuranceLiberty Mutual Insurance
Claims Clerk
26 Sept 2022

“Very nice and friendly company to work with.”

Bagger/ Front Service Clerk
23 Jun 2021

“I worked as a bagger for 3 years and I never got my cashier training.”

Floor Staff
25 Dec 2022

“It was super fun and I loved working with my coworkers”

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Service Clerk Interviews

Frequently asked questions about the role and responsibilities of a Service Clerk

The most similar professions to Service Clerk are:
  • Stock Clerk
  • Stocker
  • Stock Manager
  • Sales Representative

Related Careers

Stock Clerk
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Stock Manager
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Service Clerk jobs