What does a Support Engineer do?

Support engineers assist customers with tech support concerns and challenges, and also recommend solutions to address needs they may have. Engineers are commonly employed by technology companies and tend to focus on products and services produced by their company or its strategic partners. They assess customer needs, identify challenges or issues, and configure solutions that are customized for their individual needs. They assist with achieving a satisfactory resolution to any issues or problems a customer may be experiencing. They may write training manuals, help guides, and other support materials.

Support engineers typically have a high school diploma, although some roles require at least an associate degree. They commonly have a background in tech support or customer service. They should have in-depth knowledge of common programs and solutions, especially the products and services used by customers in their industry.

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Average Years of Experience

0 - 1
35%
2 - 4
56%
5 - 7
5%
8+
4%

Common Skill Sets

Microsoft Cloud
Windows Operating Systems
Azure Cloud
Ios Android
Linux
Windows Server
MCSE
Consulting Experience

Support Engineer Seniority Levels

Desktop Engineer
10% made the transition
Technical Support Specialist
19% made the transition
See Career Path

Support Engineer Salaries

Average Base Pay

₹ 8,04,362 /yr
Same as national average
Not including cash compensation
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₹262K
Median: ₹804K
₹1,497K
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Glassdoor Estimated Salary

Support Engineer jobs